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Cisco Webex Teams Earns HITRUST Certification
New Certification Further Validates that Webex Teams, Webex Control Hub and Webex API Meet the Highest Standards of Information Protection Requirement
Telestax Partners with AveriStar
to Expand SMS Enablement for
Cisco Collaboration Platforms
Austin, TX - Telestax has announced a new partnership with AveriStar Consulting LLC to provide SMS enablement for Cisco collaboration platforms, including UC-One
and Webex Teams with the Telestax Message Exchange application.
News Summary:
Cisco has achieved HITRUST CSF Certification for Webex Teams, Webex Control Hub, and Webex API, validating commitment to privacy and security across the healthcare industry.
 HITRUST CSF Certification is the industry gold standard, combining security standards set by HIPAA, NIST, COBIT, and many more.
 Cisco has a longstanding commitment to protecting sensitive data and information and understands the growing importance in healthcare to meet complex compliance and privacy requirements.
SAN JOSE, CA - Cisco has announced that Webex Teams, Webex Control Hub and Webex API have achieved HITRUST CSF Certification, the world’s most widely adopted security framework in the healthcare industry. The certification, which combines best-in-class standards
from HIPAA, NIST, COBIT, and many others, as well as key regulations, further validates the Cisco Webex commitment to providing customers with easy to use, reliable and secure collaboration and protecting sensitive information. Patient privacy is paramount for healthcare customers and this certification delivers additional confidence in Cisco’s dedication to keeping data safe and confidential.
“Webex is the leading collaboration solution and we’re backed by the largest enterprise security company in the world. We have a longstanding commitment to privacy—it’s part
of our culture and a foundational element in how we build our products. By achieving HITRUST® certification, our healthcare customers are assured we’re protecting sensitive data and information according to the highest
standard, allowing them to focus
on the critical work they’re doing.” said Jeff Wicks, Chief Security Officer, Cisco Collaboration. “With healthcare providers increasingly relying on collaboration technologies, we understand even more the growing importance of meeting complex compliance and privacy requirements.”
HITRUST CSF Certified status places Cisco Webex in an elite group of organizations worldwide that have earned this certification. By including federal and state regulations, standards, and frameworks, and incorporating
a risk-based approach, the HITRUST CSF helps organizations address these challenges through
a comprehensive and flexible framework of prescriptive and scalable security controls.
“Reliance on secure collaboration tools is becoming a top priority
for every industry, including healthcare, and we expect that
trend to continue,” said Jim Lundy, Founder and CEO of Aragon Research. “Further mitigating risk for customers is essential, especially when it comes to protecting sensitive information, and HITRUST Certification provides that added level of confidence and trust for those relying on Webex for connection and collaboration needs.”
“HITRUST helps organizations ensure that the highest standards of information protection requirements are met when sensitive data is accessed or stored,” stated Jeremy Huval, Chief Compliance Officer, HITRUST. “Cisco can be recognized as an organization that can be counted on for keeping information safe.”
Discover more at http://www. newsroom.cisco.com. n
As a known and respected provider in the BroadSoft (now Cisco) ecosystem, AveriStar is a strategic partner, providing capabilities to large and small communications service providers (CSPs) that are seeking SMS enablement. For Telestax and AveriStar, there has been a high demand for SMS enablement for Cisco UC-One and Webex Teams. With AveriStar, Telestax can expand the availability of Message Exchange through a trusted partner.
In addition to Message Exchange, through this partnership AveriStar gains access to a host of CPaaS applications including enabling two-factor authentication, IVR, call recording, and more, increasing the service offering to enterprise customers.
According to a 2019 Harvard Business Review survey, 68 percent of companies expect advanced messaging applications to play an important role in improving consumer marketing and customer engagement. In these times of critical communication, that need is growing.
As the only SMS-enablement provider for Cisco collaboration tools, Telestax is dedicated to enabling effective business communication. Currently Cisco collaboration tools serve over 300 million users worldwide and as this number continues to surge, Telestax remains focused on helping the communications industry to facilitate connections through cloud-enabled applications.
“We are excited to partner with Telestax to enable our customers to gain access to SMS enablement for Cisco Webex Teams and UC-One today,” said Mark Averi, AveriStar Managing Partner and CEO. “Looking ahead, the
Telestax CPaaS platform and turnkey applications will enable us to deliver many more critical solutions and capabilities into the future.”
With Telestax Message Exchange, Cisco UC-One and Webex Teams users can now immediately text message
a contact whether they are within
their company or outside. Cisco users can advantage of this and other SMS capabilities eliminating the need for employees to send SMS to contacts from a personal cell phone or third-party application. The result is improved communications with customers, internal employees, and partners
with an added layer of security and accountability associated with keeping interactions within a single platform.
“Enabling business communications is always important but with the onset of COVID-19, organizations need more than just connectivity,” said Telestax Chief Commercial Officer, Kevin Nethercott. “Employees are increasingly working from home, often with Cisco collaboration tools, and it drives the need to connect over a variety of channels. Demand for SMS is especially high, and Telestax Message Exchange is an incredibly popular application. With the AveriStar partnership we can serve more users and ensure that they receive the long-term support they need to meet their business goals.”
All current Cisco-based providers can benefit from the new partnership, whether they are running their own on-premise servers or running on the Cisco cloud. SMS enablement is a critical feature that immediately adds a competitive advantage for Cisco collaboration providers.
More at www.averistar.com and www. telestax.com. n
PBX-Change Partners with Cisco to Offer WebEx Contact Center Quick Deployment Solution
TAMPA, FL - PBX-Change has announced a technology solution that enables its clients to rapidly deploy a contact center solution. The WebEx Contact Center Quick Deployment Solution is a cloud-based contact center that can typically be deployed in less than a week.
“As a result of the pandemic, companies are making employee safety more of a priority, but they still need to offer outstanding customer and client service. By partnering
with Cisco, we are able to roll-out a fantastically rapid solution for call center clients. The turnaround we can offer is unprecedented and can help businesses that need to change their business models on the fly,” said Bill Heinz, Solutions Specialist for PBX- Change
The WebEx Contact Center
Quick Deployment Solution allows companies to get a contact center up and running in as little as five days without customizations.
The quick deployment solution bundles premium agent software and a robust set of omnichannel, routing, and reporting capabilities for up to 1,000 concurrent agents. It features: Quick deployment (typically 5 business days from order placement) Rapid ramp-up for crisis response teams
No need for VPN connection Special considerations for qualifying health care providers such as hospitals and medical clinics
Any Tampa Bay business with
an immediate need for the new or expanded resources of a cloud contact center will benefit from this solution. For example:
companies that need to offload expanding volume to a secondary platform while ensuring scalability and continuity of services; companies that don’t have a contact
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Microsoft Teams
Voice Activation
Service Pack
In these uncertain times, SOFTEL are supporting the new “at home” workforce, flash-enabling enterprise voice channels through E1 Microsoft Teams, keeping the voice of the workforce connected around the globe.
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