Page 6 - Telecom Reseller August-September 2018

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Conduit Global Launches
CX100TM Cloud Contact
Center Suite
Innovative, Highly-Resilient, Elastic Contact Center as a Service (CCaaS) Solution Takes Customer Experience to the Next Level
NEW YORK, NY - Conduit Global (Conduit), a pioneer in cloud Contact Center as a Service (CCaaS) solutions and Business Process Outsourcing (BPO) with more than 25 years’ experience in planning, deploying and managing cloud contact centers, has announced its flagship platform, the CX100TM Cloud Contact Center Suite. The CX100 Cloud Contact Center Suite is an innovative, highly-resilient and elastic cloud solution, available globally, enabling digital transformation with unmatched agility and taking customer experience to the next level.
“The CX100 Cloud Suite, with 6 consecutive years of 100 percent uptime, is the foundation of our digital transformation blueprint – it enables our customers to deliver high-impact customer experiences in the digital era,” said Conduit Global CEO Michael Graham. “It’s
a 100 percent virtual platform, a best-in-class multi-vendor omnichannel private or public cloud solution for the true digital transformation of contact centers: it displaces legacy platforms and eliminates support burdens, as the entire package is complemented by a tailored set of professional and ‘white glove’ managed services to ensure a seamless migration to the cloud. The result is extraordinary customer journeys for just about any enterprise or organization.”
The CX100 cloud contact center solution scales from small contact centers to large,
August/September 2018
Grandstream Releases New Hybrid ATA with FXS and FXO Ports
complex operations. With extensive industry partnerships and deep expertise in multi-vendor environments, Conduit Global leverages best- in-class contact center technologies from Avaya and Bright Pattern. The platform offers a fit-for- purpose yet cost-effective customer engagement solution, giving enterprises immediate, unmatched agility and personalization.
CX100 is also the perfect solution for organizations looking to leverage emerging technologies such as artificial intelligence (AI), automation and the Internet of Things (IoT).
Its pre-built integrations mesh seamlessly with industry-leading CRMs, data analytics tools and AI bots. Web services and RESTful APIs offer flexibility beyond out-of-the-box integration for off-the-shelf applications or DIY custom apps. Highly-automated self-service workflows using the conversational, speech-enabled cloud IVR and feature-rich proactive outbound capabilities enable customers to extend the contact center functionality with infinite flexibility and versatility. CX100 Analytics gives you a detailed, real-time, historical 360°view of the entire customer journey irrespective of channels, with actionable intelligence to optimize operations, improve agent engagement and exceed customer expectations.
With an affordable and flexible per agent/
per month, consumption-based, pay-as-
you-go pricing model, the CX100 Cloud
Suite brings top-end contact center features traditionally found only in expensive enterprise-
grade solutions within easy reach of smaller companies. CTOs never have to worry with CX100: it’s an always-on cloud running in secure, geo-redundant data centers in North America and Europe with one of the highest and guaranteed SLAs in the industry. Customers can now focus on delivering exceptional customer experiences in a secure, PCI-, HIPAA- and GDPR-compliant environment.
“CX100 has been built with security-by- design principles and with strict controls,” said Stuart Knight, SVP of Technology Services at Conduit Global. “All data and requests can be encrypted, with organization data rigorously authenticated and separated. We’re truly excited to bring this industry-leading, omnichannel cloud contact center solution with air-tight security to new and current Conduit Global customers.”
Conduit Global has bolstered its experienced management team with the addition of industry veteran Jitender Singh, who joined the company as Senior Vice President of Cloud Solutions and Sales. Mr. Singh was previously the Director and General Manager, Cloud Solutions, at Avaya, where he founded and spearheaded the growth of Avaya’s cloud solutions business.
“Conduit Global has over two decades of first- hand experience running efficient, cost-effective contact centers and digital CX management, with more than 3 billion customer interactions and counting,” Mr. Singh said. “With our clients increasingly looking to upgrade their customer experiences, the launch of the CX100 Cloud Suite will make it so they can rapidly deliver
the most innovative omnichannel experiences. Our first CX100 customers have expressed tremendous enthusiasm for the platform, and we can’t wait to introduce the CX100 Cloud Suite to new and current customers worldwide.”
For more information, and to arrange a demo of CX100, please visit http://www.conduitglobal. com. n
FXO gateway, the device offers Lifeline support in case of power outage (FXS port will be hard- relayed to FXO port in case of power outage)
Strong security protection including unique security certificate per unit
Automated and secure provisioning options using TR069 and XML config files
Exceptional voice quality with support for wideband HD codec such as Opus, G.722 and all the popular narrow band voice codec such as G.711, G.729, G.723, G.726, iLBC, etc.
Redundant SIP server failover and dual firmware image for enhanced reliability
Product Resources
Go here http://www.grandstream.com/products/ gateways-and-atas/analog-telephone-adaptors/ product/ht813 to visit the product page for the HT813 which includes product datasheets and links to technical resources, guides and firmware.
Price and Availability
The HT813 is generally available for purchase now through Grandstream’s worldwide distribution channels at a list price of $95USD.
More at www.grandstream.com. n
Viking
Electronics
and Yealink
Announce
Interoperability
HUDSON, Wisconsin - Viking Electronics, Inc., a prominent developer and manufacturer of communication and security products, is excited to announce the completion of interoperability testing with Yealink, a global leading unified communications (UC) terminal solution provider.
These industry leading companies have worked cooperatively to ensure successful integration of Viking’s innovative VoIP products with Yealink’s communication solutions. A mutual dedication to quality and extensive experience in their respective fields makes this the next logical step to offering customers a well- rounded solution.
“We want to thank the people at Yealink for all of their hard work and effort in assuring that our line of SIP based products work properly with their T Series SIP Phones. I can see this being a great help to our mutual customers and installers.” said Greg Yocom, Senior Engineer, Viking Electronics.
ABOUT VIKING ELECTRONICS
Viking Electronics designs and manufactures over 500 communication and security products; such as Emergency Phones, Entry Systems, Paging Interfaces, Amplifiers, Mass Notification Systems, Hot Line Phones, Auto Dialers, Enclosures, and more. In addition to extensive analog line, many products are now available
in a VoIP version. Viking’s SIP compliant VoIP products feature built-in relays, automatic
noise canceling, and are PoE powered. Viking Electronics currently offer VoIP Emergency Phones, Entry Phones, Access Control Systems with integrated Proximity Card Readers, Panel Phones, VoIP Paging Interfaces, Talkback Speakers, and more. For more information, please visit: www.vikingelectronics.com
ABOUT YEALINK
Yealink is a global leading unified communication (UC) solution provider that primarily offers video conferencing systems and voice communication solutions. Founded in 2001, Yealink leverages its independent research and development and innovation to pursue
its core mission: “Easy collaboration, high productivity.” The company’s high-quality UC terminal solutions enhance the work efficiency and competitive advantages of its customers in over 100 countries. Yealink is the world’s second- largest SIP phone provider and is number one in the China market. For more information, please visit: www.yealink.com n
The HT813 features 1 FXS port, 1 PSTN FXO port and an integrated router
BOSTON, Mass. - Grandstream, connecting
the world since 2002 with award-winning SIP unified communication solutions, has released a new addition to their market-leading HT series of Analog Telephone Adapters. The HT813 offers one FXS port for integration of analog telephones and fax machines with VoIP services, one FXO port for call termination and interfacing with traditional PSTN networks, and an integrated NAT router. With a sleek compact design, HD voice quality and advanced security protection, the HT813 is ideal for service providers and end-users looking to integrate analog endpoints with VoIP services.
The HT813 comes equipped in an easy-to-use, award-winning design with color-coded ports and LED status indicators. By adding market leading VoIP functionalities, advanced security protection and flexible auto-provisioning options, the HT813 extends Grandstream’s legacy of producing the best ATAs on the market. Additional features of this hybrid ATA include:
Supports up to 2 SIP profiles through 1 FXS port and FXO port
Advanced telephony functions including 3-way conferencing, T.38 fax-over-IP, wide range of caller ID formats, carrier-grade line echo cancellation, and more
In addition to the full feature set of a PSTN/
Votacall, a Leading Hosted VoIP Provider Launches Chitchat,
BOSTON, Mass. - Votacall, a leading provider of Hosted VoIP solutions and business communications systems, has officially relaunched its enterprise SaaS speech suite
as Votacall chitchat, some 8 months after acquiring Mobiso for an undisclosed amount. Chitchat is a great addition to the Votacall Labs cloud layer product portfolio as it delivers functionality that is unique in the market, enhances the user experience, increases day to day productivity and is simple to use.
Votacall Labs considered the user and customer experience as the only priority when developing the newly enhanced speech suite and because it is cloud-based, chitchat is both flexible and affordable.
“We are excited to add Votacall chitchat to
our innovative cloud layer product portfolio,” said Andy DeAngelis, Chief Operating Officer, Votacall. “Speech technology is prevalent in our personal lives; it is in our homes, cars and mobile devices. It makes our lives easier with every
utterance and request daily, but that experience has eluded the business world. Votacall wants that to change and with chitchat giving our customer the ability to speech enable VoIP and UC features, we are well on our way to doing just that.”
Chitchat comes with Sandy – your chitchat Speech Assistant – ready, willing and able
to facilitate employee and customer speech requests. Access the company voice Directory for quick connections or say a chitchat speech
command to turn on or off functionality with ease. In the office or on the road, you are always one-touch away from Sandy, your Speech Assistant. Just let Sandy know who you are trying to reach or what feature you are trying to access and she will handle the rest. Elevate the employee Communications experience, enhance the customer experience with chitchat from Votacall LABS.
For more information, visit www.votacall. com. n
An Enterprise SaaS Speech Suite