Page 7 - Telecom Reseller August-September 2018

August/September 2018
Telecom Reseller 7
Ooma and Talkdesk Bring Best-in-Class Contact Center Platform to Ooma Enterprise Customers
Sunnyvale, CA - Ooma, Inc., a smart communications platform for businesses and consumers, has announced that Ooma Enterprise will integrate the best-in-class Talkdesk contact center platform into its award-winning business phone solution.
Ooma Enterprise (www.ooma.com/ enterprise/) is a highly customizable and scalable unified-communications-as-a- service (UCaaS) offering for mid-sized
and large enterprises. Providing a globally distributed, highly reliable architecture and an API-first design, Ooma Enterprise is the communications engine for customers such as Slack, Grafana and Optimizely. Ooma Enterprise features include custom app integrations, advanced call analytics, desktop and mobile apps, team chat, and more. By combining Ooma Enterprise and Talkdesk,
customers are able to engage with a single vendor to implement bespoke solutions for communications and contact center needs.
San Francisco-based Talkdesk (www. talkdesk.com) powers customer interactions for more than 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom and Zumiez. Benefits of the Talkdesk solution for Ooma Enterprise customers include:
l Seamlessly Connected – Delivers personalized customer experiences by leveraging over 50 out-of-the-box integrations including Salesforce and ServiceNow, plus open APIs that enable integration across an organization’s entire ecosystem.
l Endlessly Adaptable – Satisfies rapidly- changing customer expectations with a nimble
platform. Organizations can quickly design interactive voice responses (IVRs), configure routing flows, add agents and provision numbers with clicks, not code.
l Enterprise Class – Global, reliable, scalable and secure. The microservices API- driven architecture gives the flexibility to serve customers anywhere, on any device and through any channel.
l Powerfully Simple – Easy to implement and easy to use.
Talkdesk will also add Ooma Enterprise
to its Talkdesk AppConnect store at www. talkdesk.com/appconnect/. As the world’s first enterprise app store, Talkdesk AppConnect unites best-in-breed software to redefine the way businesses integrate their call center platform, facilitating every step of the process, from discovery to purchase.
“I’m delighted to welcome Ooma Enterprise to Talkdesk’s reseller partner program and
our world-class partner ecosystem,” said Tiago Paiva, CEO of Talkdesk. “Ooma shares our commitment to giving customers simple yet powerful tools to build the solutions
they want, rather than be forced to swallow overpriced, fixed platforms that don’t always meet their needs.”
Eric Stang, chief executive officer of Ooma, said, “One in ten UCaaS users in an organization works in a contact center, either serving external customers or employees through departments such as information technology or human resources. That’s why we’re excited to offer the category leading Talkdesk platform to Ooma Enterprise customers.”
Learn more at www.ooma.com. n
CallTower Unveils CT Cloud Solutions
CT Cloud delivers unified voice, video, conferencing, messaging and collaboration, SMS, contact center and mobility, plus more.”
Grandstream’s 4K Video
Delivering comprehensive business communication solutions
BOSTON AND SOUTH JORDAN, UTAH
- CallTower, a global leader in delivering cloud- based enterprise-class unified communications and collaboration solutions, has announced their new CT Cloud Voice and SIP solutions.
CT Cloud solutions are designed to enable workforces to connect through our private cloud delivering a scalable and secure, quality voice solution that is far superior to traditional PBX systems, at a fraction of the cost.
CT Cloud brings together powerful cloud PBX, UC and collaboration features in one platform that’s connected to CallTower’s secure,
geo-redundant global network and supported by award-winning US-based customer support. With customers and employees interacting
through the CT Cloud, enterprises can now easily optimize workforce engagement throughout multiple locations. The results include faster
time to resolution, lower cost and better overall experience for customers and employees.
“We are thrilled to unveil our CT Cloud Solutions,” says Chief Revenue Officer, William Rubio. “Delivering an exceptional customer experience is key to CallTower. With this cost-effective business communications and collaboration solution, we offer more than
a VoIP phone service or traditional PBX.
Endpoint Now
About CallTower
CallTower exists to enable people to easily connect to transact business communications. Since its inception in 2002, CallTower has become a leading provider of cloud-based, enterprise-class Unified Communications solutions for growing organizations worldwide. CallTower provides, integrates and supports industry-leading, cloud-based, Unified Communications and Collaboration solutions, including Cisco® Unified Communications Manager, Microsoft® Skype for Business,
CT Cloud, Office 365 and Zoom Video Communications for business customers.
CallTower enhances our clients’ strategic and operational capabilities by integrating VoIP service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global networks solutions into one reliable platform. n
Conferencing
Compliant
Yeastar Certifies Interoperability with More VTech SIP Phones
BOSTON, Mass. - Grandstream, connecting the world with award-winning SIP unified communication solutions since 2002, has announced that their GVC3210 Video Conferencing Endpoint is now is fully interoperable with BroadSoft’s Broadworks Platform. As a result, service providers and enterprises around the world using the BroadSoft Business Platform can now create or expand their video conferencing solution with Grandstream’s powerful GVC3210.
Ideal for small-to-medium businesses,
the GVC3210 offers a streamlined, all-in-one device that is easy-to-use and packed with powerful features. It runs on the AndroidTM operating system, allowing users to communicate with popular Android apps from the Google Play Store and to integrate Google services, such as Google Calendar. The GVC3210 comes equipped with Noise-Shield technology to block out background noise, 4 built-in microphones and
2 speakers, and supports resolutions up to 4K Ultra HD. It also offers Miracast for convenient wireless content sharing. This simple yet powerful video conferencing endpoint is the ideal choice for SMBs looking for a price-friendly option
that still carries the high-end features needed to sustain high-quality business communications.
With certification of the GVC3210, Grandstream’s complete portfolio of unified communications solutions is fully interoperable with BroadSoft. This allows Grandstream
to offer BroadSoft service providers and enterprises a one-stop-shop for all the endpoints needed to build powerful communication solutions.
This portfolio includes the GXP series of IP phones, GXV series of IP Video Phones for AndroidTM, GVC series of video conferencing systems and devices, GAC2500 Audio Conferencing Phone, DECT and WiFi (coming soon) cordless IP phones, GXW series of VoIP gateways and HT series of Analog Telephone Adapters (ATAs).
More at www.grandstream.com.
*Android is a Registered Trademark of Google, Inc. n
Yeastar announces certification of VTech ErisTerminal® and ErisStation® products on the Auto Provision App of Yeastar S-Series VoIP PBX and Yeastar Cloud PBX.
Beaverton, OR / Xiamen, China - Yeastar, a leading provider of host- and premise-based VoIP PBX, and VTech Communications, Inc., a global leader and manufacturer of SIP-based phones, have certified interoperability.
The two companies have joined forces to provide businesses across the country with reliable, cost-effective, and flexible business communication systems.
Comprehensive tests involved the interoperability of Yeastar S-Series VoIP PBX and Yeastar Cloud PBX. The platform added the following new VTech models to the Yeastar Auto Provision application, resulting in successful interoperability and ease
of configuration with the Yeastar S-Series VoIP PBX and Yeastar Cloud PBX: ERISTERMINAL® SIP DESKSET:
l ET685 ErisTerminal SIP Color Deskset ERISTERMINAL SIP DECT MOBILITY SOLUTION:
l VDP650 SIP DECT 4-Line Base Station
l VDP658 ErisTerminal SIP DECT Cordless 4-Line Deskset
l VDP651 ErisTerminal SIP DECT Cordless 4-Line Handset
ERISSTATION® CONFERENCE PHONE:
l VCS752 ErisStation SIP Conference Phone with Two Wireless Mics
l VCS754ErisStation SIP Conference Phone
with Four Wireless Mics (new for Yeastar Cloud PBX)
“Our partnership with Yeastar will help bring more affordable, high-quality SIP options to service providers and end users around the country,” said Ernie Levenson, president, VTech Communications. “Yeastar’s IP-PBX solutions and VTech phones will help meet more customer needs, and increase flexibility and productivity in the workplace.”
Alan Shen, CEO of Yeastar commented: “The perfect interoperability between the VTech
SIP Phones and Yeastar S-Series PBX and Yeastar Cloud PBX has enabled a hassle-free deployment of solutions and will provide our mutual customers with a premium user and audio experience. We are expecting to include more VTech SIP Phone models in our IP Phone Auto Provisioning support list in the future.”
VTech designed the new ET685 color deskset for people who manage and delegate calls on
a daily basis. Employees can easily handle multiple calls via a 4.3-inch color LCD display, 10 clear lines of information and four soft keys. The ET685 can simultaneously support up to 12 SIP lines or accounts from a single setup. A second LCD screen gives users access to four pages of six self-labeling feature keys for instant access to programmable functions.
Small businesses can easily deploy and use the VDP650 Series phones, which fulfill a previously unaddressed need for small, active
businesses. These phones provide complete communication mobility without sacrificing
the familiarity of traditional desktop setups. The VDP651 cordless handset’s key system emulation operation enables someone to place a call on hold with one button, and then retrieve the call from another device. An employee can easily direct a call made to a main number to another employee without interruption. From there, an employee can answer, hold or transfer the incoming call directly from the handset.
“Restaurants, retail stores and many other small businesses are likely to find the key system emulation an ideal communications feature for their busy workplaces,” said Ernie Levenson, president, VTech Communications.
Businesses can also improve their meetings with VTech ErisStation conference phones with two wireless mics, which scale from small offices to large conference rooms. The VCS752 features Bluetooth® technology for hands-free calls and connectivity to headsets and mobile devices. For large meetings, participants can pair up to three VCS850 Expansion Wireless Speakerphones
to the VCS752 for increased volume and microphone pickup.
For more information on VTech® and the VTech Business Solutions SIP phones, please visit https://businessphones.vtech.com.
For more information about Yeastar or to become a Yeastar partner, please visit https:// www.yeastar.com. n
with BroadSoft