Page 15 - Telecom Reseller JanFeb 2017

January/February 2017
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Voice Mail Is Dying, What’s Next?
COLWELL
by Timothy C. Colwell, SVP Efficiency First® Adoption – AOTMP (www.aotmp.com)
erval large nancial institutions are eliminating voice mail and many companies are poised to follow. e
motivations for this action range from pure play cost-cutting to strategic transformation
Telecom Reseller 15
ere are many traditional telecom systems likely to sunset in the near future and I believe telephone desk sets are next. Does everyone really need a phone on their desk? In a time where a smartphone is as useful and powerful as any endpoint device available, I wonder why I have a desk phone. Sure, it’s an IP-phone with robust features as phones go, but do I need it? Do I use it? Give me a smartphone with a Qi power dock and a wireless speakerphone and
I am set.
e thought of eliminating telephone desk
sets may be heresy to telecom purists, but the reality is that mobility – endpoint devices, services and applications – ful lls all business communications needs better than a desk phone. e PSTN is rapidly changing and will soon become a shell of its former self, so isn’t it time to rethink the endpoint devices we use as well? ■
S
of business communications. Eliminating unused and redundant services, systems and applications is a standard optimization play, but how does removing voice mail address strategic transformation?
Simply put, progressive companies are deconstructing the xed and mobile telecom environment and compiling the pieces in a new way to address business communications requirements, thus strategically transforming the telecom estate into a business acceleration platform.
Ask the Telecom Pro
Q: What is Privacy Shield?
A: The Privacy Shield Framework is the successor to Safe Harbor. It is a mechanism created by the U.S. Department of Commerce,
the European Commission and the Swiss Administration to comply with data protection requirements when transferring personal data among participating countries. Companies can self-certify and companies that have certified are listed at www. privacyshield.gov.
Q: When telecom carriers merge, is my service contract still valid?
A: Yes. When one carrier purchases or merges with another, contracts survive and are maintained. It’s important to review your contract, however, to determine what rights you may have to either terminate or renegotiate a service contract as a result of the sale, purchase or merger of the carrier. Also, review any contract language that addresses rights of the carrier to discontinue service and address all concerns with the acquiring carrier.
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