Page 21 - Telecom Reseller JanFeb 2017

January/February 2017
LAGE
is type of exibility aligns well with Millennial values, especially for supporting multichannel communication. Older generations communicate in a more linear, serial manner, but Millennials are hard-wired for multitasking, where using voice, chat, email in concurrent fashion is the norm. For them, UC will be highly intuitive, and you should expect them to be your early adopters.
UC is especially applicable to working remotely by providing another form of exibility, namely the ability to work where and when this demographic desires. e 9-5 o ce routine is a pre-Millennial construct, and IT must recognize that while these employees work di erently, they can be just as productive as their o ce-based co-workers. E ective communications are the key to e ective collaboration, and as multichannel options proliferate, UC makes home-based working viable regardless of how many modes Millennials choose to use.
MUST-HAVE #2 – VIDEO
is can be viewed as a standalone application or a subset of a broader UC solution. Either way, enterprises are coming to recognize the business value of video, not just for the senior ranks, but
continued from page 13
MUST-HAVE #3 – CLOUD
Cloud is having a transformational impact
on everything it touches. Video is a prime bene ciary of the cloud, so these must-
haves are somewhat connected. More than anything, cloud is a business strategy where decision makers – not just IT – prioritize resource allocation according to what’s
best for the organization. When it comes
to communications technologies, the cloud provides unprecedented options, and this plays well for remote working.
What’s really important for Millennials is exibility for work and being mobile-centric. Home-based working checks o several boxes for keeping them happy (and therefore reducing turnover), but this isn’t the only form of remote working. Millennials are just as likely to be on the go while working – outside of the o ce
or home – so mobile collaboration is another factor in the equation.
Enterprises simply cannot accommodate this shi with a premise-based UC solution. What the cloud brings is a secure, scalable platform that allows employees to have a consistent experience and interface with collaboration applications from any location, endpoint or type
Telecom Reseller 21 Fidelus Technologies and
Consolidated Technologies, Inc. Announce a Strategic Partnership
NEW YORK, NY - Fidelus Technologies
Both building community and being engaged with that community is core to their DNA, and video is perhaps the most social communications application of them all. Think about how this will help build internal project teams, create user groups to get feedback with customers, conduct training sessions across multiple branches, etc.
and Consolidated Technologies, Inc. (CTI), two New York City based Unified Communications and networking services providers, announced a strategic partnership to broaden their product and service offerings.
The two market leaders, known for their domain expertise and fanatical approach to customer service, are partnering to provide their customers an expanded portfolio of solutions focused on the delivery of advisory, design, planning, implementation and managed services for Cisco, Avaya & Microsoft solutions.
“Nothing is more important than making our customers more successful,” said Ron Rosansky, President and CEO of Fidelus Technologies. “We’re thrilled to announce this strategic alliance with CTI, which will enhance and simplify the experience of customers that use both Cisco and Avaya or are going through a transformation from one to the other. We are humbled that CTI has identified Fidelus Technologies as its partner of choice to continue on our joint journey.”
“CTI has always provided best of
breed solutions to our customers,” said Kenny Heitner, CTI President and CEO. “Expanding our portfolio to include
Cisco solutions allows customers
who previously had to go elsewhere
for Cisco solutions to leverage this partnership while continuing to utilize CTI’s deep bench of integration talent and award winning customer service. Our relationship with Fidelus Technologies over the past two years has led us to the point where we realize our synergies align with those customers interested in both Avaya and Cisco solutions.”
ABOUT FIDELUS TECHNOLOGIES LLC
Fidelus, a Cisco Gold and Master UC partner, has been providing Unified Communications and networking
solutions to professional services firms (legal, accounting), healthcare and financial organizations for over 15 years. Fidelus works with clients to determine, design and implement the optimal combination of collaboration products and services tailored to their specific needs.
About Consolidated Technologies Inc.
Consolidated Technologies Inc. is an award-winning, Avaya Business Partner specializing in Avaya’s communications product lines, as well as hosted communications solutions. Staffed with certified technicians and offering 24/7 support, Consolidated Technologies Inc. provides comprehensive voice and data solutions for small, medium and enterprise businesses and organizations. With more than 5,000 satisfied customers and a nationwide network of Avaya-certified technicians, Consolidated Technologies Inc. is a single-source solution for the procurement and implementation of communication solutions. ■
IntelePeer Introduces Atmosphere® Communications Platform ...continued from page 11
Atmosphere® Voice Services enables global voice connectivity over an all-IP network for enterprises and platform providers.
“We pride ourselves on delivering true solutions to our customers by providing them with customization and exibility
not typically o ered by a communications provider. We are thrilled to introduce Atmosphere® Communications Platform as a testament to that commitment,” concluded Galop.
More at www.intelepeer.com. ■
for everyone. Today’s video tools are cost- e ective, easy to use, manage, and deploy - plus they deliver a great user experience across all screens, even mobile devices.
When it comes to real-time collaboration, nothing beats video when people cannot meet in person. In today’s distributed organizations, that’s becoming the norm, and video will appeal to Millennials for three reasons. First, all forms of communication for them are social, including business. Both building community and being engaged with that community is core to their DNA, and video is perhaps the most social communications application of them all. ink about how this will help build internal project teams, create user groups to get feedback with customers, conduct training sessions across multiple branches, etc.
A second reason ties into the theme of this series, namely enabling remote working. Not only does video make it easy to be a virtual team member while being home-based, but
it’s also great for one-to-one sessions. Home working isn’t for everyone and isolation is one of the biggest drawbacks. Even when making video calls on a smart phone or a PC, remote workers can still connect with o ce mates in impactful ways than with chat or email. is is another aspect of being social that will resonate with Millennials, making the work-from-home experience more rewarding.
e third reason is simple, but may be the most important adoption driver. Part of being tech-savvy is their comfort level of being on camera. Video is part of being social, and with it being so commonly used in their personal and very public lives, using it for work isn’t a big leap. Older generations have a much di erent back story, and tend to nd video intrusive.
In time, their comfort level will rise, but for now, it won’t be seen as an everyday form of communication.
of network.
While it’s true that most enterprises are not
ready to go all-in with cloud, there’s enough exibility with cloud-based UC to o er various tiers of deployment. For some organizations, the best option is to adopt the hybrid cloud approach, which allows for a mix of cloud
and on-premise solutions that helps with the transition mindset for creating a next generation workplace. I’ll explore this further in future posts, and will next focus on how home-based working is causing enterprises to rethink bigger picture issues around the Next Generation Workplace. ■
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