Page 12 - November December 2018

12 Telecom Reseller RingCentral Announces
New Voice Analytics AI Partnerships with Gong.io, ThetaLake, and Velvetech
...continued from page 11
RingCentral APIs, these premier partners have created a broad array of integrated solutions to improve sales performance, remain compliant, and improve customer experiences by implementing machine learning to identify actionable attributes within calls, messages and other forms of communications.
“The democratization of AI is quickly becoming a reality,” said David Lee,
vice president, product management, RingCentral. “By partnering with a growing ecosystem of AI companies and enabling them to leverage RingCentral open APIs to integrate with RingCentral cloud communications solutions, we are offering our customers access to broader AI services.
"This allows them to capture timely customer data and drive greater customer engagement and value.”
REAL-TIME AI VOICE ANALYTICS SERVICES
l Velvetech, a leading software development platform provider, is leveraging RingCentral’s open APIs to
November/December 2018
Sharpen Technologies Signs Master Agent Agreement with Telarus
Agreement enables 4,000-member Telarus sales agent community to offer Sharpen’s agent-first omni- channel cloud contact center platform
INDIANAPOLIS - Sharpen Technologies, developers of the agent-first omni-channel cloud contact center platform, and Telarus, the largest privately held technology services distributor in the U.S., have signed a Master Agent agreement.
The agreement enables
the 4,000-member Telarus community of sales agents to offer Sharpen’s contact center and unified communications solutions.
Telarus sales agents can now connect potential customers with Sharpen account executives, who will then manage the sales process, including billing, deployment, services and support.
“Sharpen’s unique approach to the agent experience makes it a valuable addition to our stable of cloud contact center vendors,” said Ray Hicken, vice president of operations – contact center and unified communications. “We can now offer a solution to companies plagued with issues of agent turnover— issues that have hampered a positive customer experience for decades. Equally important, Sharpen delivers comprehensive functionality like omni-channel communications
and AI-powered analytics, all on a globally scalable platform that offers superior voice quality.”
Telarus has become a leader in
its market by offering sales agents differentiated services that include real-time quotes on products, personalized support from industry experts, direct contracts with carrier partners, audited commissions,
and home-grown software that maximizes efficiencies.
“Partnering with Telarus gives customers the best of both worlds: comprehensive, expert pre-sales resources, combined with direct support that ensures superior ongoing service,” said Ritch Caudill, Sharpen’s senior manager of channel partnerships. “We’re excited to show exponentially more companies how they can accelerate their digital transformation efforts with a cost- effective cloud solution that offers rock-solid reliability, an omni- channel design that leap-frogs the competition, and the kind of ease- of-use you’d expect from consumer products.”
For more information about Sharpen partner opportunities, visit https://sharpencx.com/ partners/.
More at www.telarus.com and www.sharpencx.com. n
build a custom, real-time transcription solution with machine learning capabilities from XSELL. Together XSELL and Velvetech enable businesses to extract real-time insights that coach sales agents and drive improved sales performance.
“With the integrated power of RingCentral, Velvetech and XSELL solutions, we have substantially improved our sales productivity,” said Doug Altschul, vice president, customer experience at Insureon, a leading online provider of small business insurance. “The solution applies machine learning to real-time transcriptions, based on the performance of top sales agents, and makes recommendations to other sales agents to communicate with customers, resulting in positive business outcomes. We could not have done this without RingCentral and its open platform.
This has given us a huge competitive advantage and helped us grow our business.”
POST-CALL AI VOICE ANALYTICS SERVICES
l Gong.io, a conversation intelligence platform for sales teams, leverages RingCentral open APIs to develop a solution that incorporates machine learning for sales teams to drive best practices and effectiveness at scale.
l ThetaLake, a leader in compliance for audio and video communications worked closely with RingCentral to enable businesses in highly regulated
industries such as financial services and insurance to archive audio recordings. This allows companies to comply with long-term regulatory requirements.
In addition to the AI premier
partners, RingCentral is announcing enhancements to its partner integrations with Box and Google. These enhancements include:
l Box: RingCentral Archiver with Box allows users to archive key RingCentral communications data such as SMS, fax, voicemails and call recordings automatically to their Box account. Once in Box, RingCentral data can be enhanced with artificial intelligence using Box Skills
l Google: With the native Google Calendar Add-on, users can now choose RingCentral for both audio and video calling making it easier for customers to schedule a meeting or conference call without having to toggle between applications
The RingCentral Connect PlatformTM Partner Program (CP3) empowers
ISVs to leverage collaboration in their frequently used business workflows. With this program, ISVs receive a variety of go-to-market support through three different tiers, which include Authorized, Premier, and Elite. All partners
receive developer support resources and their apps are showcased in the RingCentral App Gallery. To read more about other RingCentral AI partners go here https://www.ringcentral.com/ apps/?appCategory=AI n
Safety NetAccess, Inc. Establishes Resale Agreement With Phonesuite
NEEDHAM, Mass. - Safety NetAccess,
Inc. (“SNA”) announced it has reached
a resale agreement with Phonesuite, one
of the leading providers of hospitality communications for hotel managers and owners. Phonesuite is the preferred and proven choice for major brands. Its open- architecture and innovative design have made it the preferred solution for Select, Full-Service and Luxury hotels. This agreement qualifies Safety NetAccess to further round out its technology solutions providing its clients with versatile products, on-premise or off.
“With the Phonesuite reseller agreement established, Safety NetAccess can truly
tailor our telecommunication offerings
to our clients, ensuring we find the right solution on both cost and functionality, further enabling our clients with one partner to call for all their needs, regardless of
brand or technology,” said Steven Bronken, Vice-President Sales & Marketing of SNA. “With the addition of Phonesuite, another adaptable and excellent product is added
to our services, enhancing our footprint. Phonesuite’s vision matches our own, which
is to become the leading force, shaping the way through innovation, superior customer satisfaction and evergreen communication solutions.”
“We are excited about our new relationship with SNA and the opportunity to have them serve as a national reseller of our Phonesuite hospitality communications platform,” said Phonesuite President Frank Melville. “This arrangement will enable SNA to utilize our platform to offer a strong hosted solution to brands that are focused on implementing the latest guest-centric technology solutions. Working with partners, like SNA, with a shared vision and commitment toward continuous innovation is key to our strategic plan to best serve the hospitality industry.”
The Safety NetAccess team prides
itself on having thousands of successful telecommunication deployments and growing. Contact Safety NetAccess for further information if you require assistance in providing your team a solution.
ABOUT PHONESUITE
Phonesuite is the single-sourced, hospitality
communication solution for hotel managers and owners who need a reliable, simple- to-implement telephony platform that supports both SIP and analog phones. For over 25 years, Phonesuite has been the proven choice for modern, open-architected integrated hotel communications for over 5,500 hotel installations. Our products, combined with our nationwide dealer support and engineering expertise, create reliable communication solutions that meet or exceed all hotel requirements. In addition to our local and regional reseller channel, our turnkey solution is also now available factory direct to national groups. For more information, visit Phonesuite.com or email marketing@Phonesuite.com.
ABOUT SAFETY NETACCESS:
Safety NetAccess, Inc., (SNA) is a leading national high-tech solutions company that has been providing a broad range of technology products and services since 2001. All SNA products and services
are exclusively designed for the most discriminating client and include visitor- based Wi-Fi networks, telecom, security camera solutions, energy management, television and casting solutions, low voltage cabling, and Broadcom/telecom circuits. Our networks are managed, monitored, and maintained with 24/7 LIVE support. Our support team is made up of experienced engineers to ensure superior service for our clients and their end users. Today SNA has installed a variety of network environments including hotels, resorts, open-air venues, multiple dwelling units, military bases, coffee shops, restaurants, universities, high schools, campsites and marinas. n
"We are excited about our new relationship with SNA and the opportunity to have them serve as a national reseller of our Phonesuite hospitality "communications platform