Page 1 - Telecom Reseller November-December 2016

TelecomReseller
.com
Nov/Dec 2016
The Newsource on UC ● UCaaS ● Collaboration ● Mobility
BRAMSON
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DEICH
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DORSEY
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DOHNALEK
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PRICE
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O'CONNOR
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COLWELL
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0 8 E p y g i Te c h n o l o g i e s C e r t i fi e s on Flowroute to Deliver
Innovative, Carrier-Quality VoIP Solutions
11 Simplify Your Entry System with the
K-1275-IP
1 6 B r o a d S o f t I n t r o d u c e s Analytics-based Contact
Center Software-as-a- Service
21 3CX Grows North American Footprint with Opening of
Tampa, FL Office
Hey, you got your CRM in my phone service!
No, you got your phone service in my CRM!
BRAMSON
by Matt Bramson, Chief Strat- egy Officer at RingByName (www.ringbyname.com)
Most of us of a certain age remember those silly TV commercials for Reese’s Peanut Butter Cups featuring a fateful
collision. e point, of course, was that it didn’t matter how you looked at whether there was chocolate in your peanut butter or peanut butter in your chocolate, the result was delicious – as we can all attest. But when it comes to two primary business tools – phone service and CRM – is this really true? Is the result delicious regardless of whether your CRM is in your phone service or your phone service is in your CRM?
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Workforce Mobility in Today’s Evolving Enterprise
DEICH
by Lev Deich, Vice President, Delivery Operations at West (ldeich@west.com)
User mobility – the ability for users to move from location to location, on- and o -premises, while remaining connected
to the corporate voice network – is a UC feature that is gaining popularity at an ever-increasing rate. In fact, some estimates suggest that mobile workers will comprise almost three-quarters of the workforce population by 2020 (https://www. idc.com/getdoc.jsp?containerId=prUS25705415). With so clients deployed on laptops and other mobile devices, the o ce phone is no longer tied
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