Page 16 - Telecom Reseller November-December 2016

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Telecom Reseller
Telecom Reseller
November/December 2016
Higher Education + Technology = ACUTA
As a CIO, it is important for
me to be a part of a group of people who strive to con nually evolve as knowledgeable technology professionals.
I know of no be er organiza on to be a part of than ACUTA.
Keith Fowlkes Director of Informaon Technology Services and CIO Centre College
• Professional networking at its best happens at the face-to-face events and via the listserv/community. We provide opportunities to connect with people who can help you succeed.
• High-quality education features presenters at seminars and conferences who are experts in the eld.
• Valuable publications bring critical information to you in a timely, pro-active way.
• Online resources give you access to solutions that will help you meet the needs of your campus faculty, staff, and students.
• Professional development opportunities abound at ACUTA, giving you experiences that will help you grow professionally and advance your career.
www.acuta.org Questions: Call Amy at (859) 278-3338.
Connecting Campus IT Professionals with Ideas and Solutions
Join Today!
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privacy of those who actually own the devices. Technically, DaaS doesn’t fall under the mobile
device management category, but it can serve the same purpose. With DaaS, individuals get all the access they need to do their work, but
it also eliminates any security breaches from lackadaisical users who may not have security knowledge. DaaS doesn’t store any information on a device so it can’t be hacked, and any time that a device is breached or attacked with malware, it won’t a ect the actual business network. Besides, DaaS systems will o en maintain their own security measures creating one standard no matter what device is accessing the system.
MAINTAINING MOBILITY
A great strength of BYOD is maintaining
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mobility for employees. No matter if employees do his or her work at the o ce or half the
globe away, they’ll still be able to access their information. In fact, many DaaS providers have made a point to tap into the Internet’s inherent infrastructure to make sure that latency doesn’t become a major performance issue.
is system also allows IT departments to easily maintain the working environment. Since DaaS is a so ware application, any changes can be made at a single place, which is then spread throughout the network. Employers don’t have to return to the o ce for an upgrade. Furthermore, remote workers, especially those who live out
of commuting distances, will be able to access company desktops away from the home o ce and receive all the bene ts of both BYOD and IT upgrades.
When DaaS and BYOD come together, businesses are o en le with a digital working environment that’s highly secure, mobile and productive. Although these two telecom trends aren’t always embraced in tandem and can exist separately, those businesses that do will rarely nd two service sets that t so well together. ■
BroadSoft Introduces Analytics-based Contact Center Software-as-a- Service
BroadSoft CC-One cloud contact center solution integrates with unified communications and team collaboration applications to accelerate first contact resolution
GAITHERSBURG, MD - BroadSoft,
Inc. (NASDAQ:BSFT), a global unified communication as a service (UCaaS) leader, has announced the launch of CC-One, an integrated solution for contact center operations.
CC-One is a cloud-based, omni-channel (voice, email, chat and social) contact center solution that enables businesses to create exceptional customer service experiences, offering a smooth migration from legacy systems to a truly unified, analytics-driven solution. CC-One offers a proven cloud platform that can be optimized for businesses of all sizes, from SMBs to multinational, multi-site contact center operators.
While most contact center systems operate in a silo walled off from a business’ other phone systems, CC-One provides
a seamless cloud PBX and UC experience through its integration with BroadSoft UC- One®, a mobile first unified communication application.
As a result, agents have real-time
voice, chat and video access to subject matter experts (SMEs) throughout the organization. The ability of CC-One to integrate with the BroadSoft Team-One collaboration application provides a virtual persistent workspace for the front and back office to collaborate and share knowledge, improving business performance and the customer experience.
According to research by ICMI, 40% of
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Inc.
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