Page 27 - Telecom Reseller JanFeb 2015

January/February 2015 Telecom Reseller 27

Head for the Cloud with a Hosted Solution

WEBB
break bottom-line proits is the contact center. Speed and convenience
once they grow to a certain size. Many vendors
he expense of implementing and maintaining Hosted solutions free companies from the ofer a full suite of enterprise sotware capabilities
an enterprise workforce-management solution is expense of installing and maintaining hardware without the associated cost, and upgrades are
Bob Webb, Pipkins, Inc.
a costly investment because such systems require and sotware. his may be especially beneicial ofered as part of the package. You pay only for
Bextensive IT support and ongoing maintenance. for small contact centers that lack resources
what you need, but the full enterprise capability is
usinesses today are looking to maximize Sotware as a Service saves money and reduces to implement and maintain a premise-based available when and if needed.
investments and reduce wasted operating IT labor costs by delivering sotware over the enterprise. Some workforce management he implementation process is faster with
expenses. One area that may make or
Internet.
systems require a major infrastructure change
hosted solutions with limited need for IT
support. One major advantage of a hosted
solution is that it allows you to focus on managing your business and leave the IT
infrastructure to your vendor. Critical projects
may be deployed much faster without waiting on
your IT department.
YOUR TICKET TO BECOMING A CLOUD

Cost savings
COMMUNICATIONS SERVICE PROVIDER
With hosted solutions, you pay operating
expenses rather than incurring large capital
expenditures. he cost of a premise-based
solution does not stop with installation. Ater Vodia's cloud-ready IPPBX software offers an unparalleled go-to-market hosted
initial purchase, there are associated fees IPPBX solution for managed service providers (MSP) of all sizes through a robust
involving licensing, customization, development,
deployment, maintenance, monitoring, support platform that delivers the highest levels of service uptime and scalability. Vodia
and upgrades. hese fees oten exceed the budget IPPBX software is purpose-built to help new service providers realize economies of
limitations of small-to-midsize companies.
scale and drive down startup costs by being able to serve multiple client
Hosted solutions also eliminate the need for
a VPN to allow employees secure access to their organizations on a single hosted PBX server in the cloud, and eliminating the need
company’s intranet. Another major cost savings for dedicated hardware for each individual customer. The subscription-based SaaS
with hosted solutions is lexible contracts and
subscription costs. Cost is the primary reason companies choose hosted solutions, and part
pricing model is further designed to help keep IT costs consistent or even lower
of that cost savings is the ability to pay as you than packaged software for the end-customer while providing a steady recurring
grow, not as you go. Many vendors provide
month-to-month subscription options, and the revenue stream for the service provider, creating a win-win situation for all. With
cost increases only when you decide to expand plug-and-play endpoint set up, multi-tenancy, advanced contact center
services. Billing is based on the number of agents functionality, enterprise mobility and rich collaboration features, you now have all
scheduled so you are never paying for more than
what your company needs.
the tools you need to start your own cloud communications business in no time and
provide a great user experience to your customers.
Vendor caveats
Although hosted solutions generally ofer the
most cost-eicient option for companies, there
is a caveat attached to choosing a vendor: buyer
beware. Only a small number of companies in
 Zero startup costs
 Recurring revenue stream
the workforce-management space have ofered
a hosted model for more than three years in
 Unlimited extensions and call paths  Full control of minutes
the United States. Choose a vendor with SaaS-  Multi-tenancy
 Free server redundancy
speciic references to ensure you receive the most
beneits from your solution and are not paying for services you may not need for years to come, or  Full white labeling
 Plug-and-play setup
for ancillary agents that are only needed part of BYOD
Call and data security
the year.
 
Ensure your vendor ofers a single-tenant  Full admin level control
 Pay-as-you-go
architecture. Most vendors deploy a multitenant
architecture, meaning they put many customers
on a particular system at a time by partitioning
the database. his becomes a nightmare from a
support standpoint when one customer causes Call us today:
database issues, which requires every one of the
dozens of customers on that server to be moved to +1-617-399-8147
another cluster to resolve the problem.
here is a much higher degree of inherent
security in a non-shared environment because
the access of data from one company to another
is eliminated. Your company also beneits from
signiicant conigurability of the sotware and
robust functionality without concern about
www.vodia.com +1-617-399-8147 sales@vodia.com
the vendor’s other customers having an impact
on your data. Hosted solutions provide an
attractive alternative for companies that need the
functionality of an enterprise solution, scalability VodiaNetworks VodiaPBX
to meet growing needs and consistent, predictable
operational expenses. Do your research and
choose your vendor wisely to avoid regrets later. ■

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