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GUDEWICZ
continued from page 1
providing greater competition. Remote VoIP
attenuates more as it passes through objects
applications to other devices will also allow customer needs. Here are just a few examples technology powered by 5G will also enhance for greater integration to the enterprise while
and penetrates buildings resulting in weaker
signals inside.
of the mahneywbaeynwefietcso5mGmwuinllicpartoevwiditehtour offerings to customers, even after business rerceomvoertey. HWoisttheda tceolempbhionnaytisoenrvoifcehsigahrervisapeed quickTeostawmapyltiofycsoimgnmaluwnihcearte;vtehreitavisernaegedpeedr,son
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businessecsu:stomers has changed dramatically over hours.
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Natasha Bougourd, Lead Applications Writer at TSG
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WalmSaCrHtUILTZExec Joins Enterprise Connect Keynote Lineup going anywhere anytime soon. Evidence has For the uninitiated, hosted telephony is a seeing great results, telephony is still a hit with By adopting a mix of traditional and modern
customer communication. Gartner has estimated 2025. In response to the ISDN deadline, a number will those people contact you? transformation, the use of technology to improve
that 85% of customer interactions will involve of businesses are making the move to hosted We can’t ignore the fact that, whilst up-and- processes, customer experience and ultimately
chatbots by 2020, meaning the AI tool won’t be telephony. coming online communication solutions are profitability, is achievable in so many ways.
shown that, when utilised effectively, chatbots cloud-based phone solution which eliminates the customers. A Google study found that 61% of communication tools, and particularly using
r e s u l t i n a 3 0 % i n c r e a s e i n c o n v e r s i o n s t h a n o t h e r n t h e e e d c o f o m r p t e a l n e p y h ’ s o I n T e o s p y s e t r e a m t i o h n a s r . d I w n a d r u e . s t O r y n e o f i t s c o a n s s s o u c m i a e t r e s s g t e o t b i n e t t t o e u r c s h e r w v i e t h c u a s b t u o s m i n e e r s s s i v s i a p h o n e c l o a u s d s o - b c a i a s e t e d s p h h a o v n e e a s t y h s t o e m m e s , w b i u t s h i n c e o s n s s c u a mn e r e r s p o n d
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and VP of associate digital experience at Walmart, shared in October 2018 at Zoom’s annual user conference Zoomtopia. “That’s how we define being people-led and tech-
comparison,” he added.
Toward that end, it’s deploying
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out of the UC system to a small number of users
SCHULTZ continuesonpage 4 ›› HOKE continuesonpage 7 ››
by Beth Schultz: Editor, No Jitter
H6 Steps for Successfully ow does the No. 1 Fortune 500 Efron wrote in a May 2017 piece, Walmart’s company optimize around singular focus on customer service propels
Connect pickup at a local store as a critical success factor.
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by Ansley Hoke, Vice President,
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associates span five to six generations of
ScanSource Catalyst (https://
www.scansourcecatalyst.com/)
employee experience in a way that allows
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