Page 15 - Telecom Reseller FebMar 2017

HTake My Vendor...Please enny Youngman’s most famous one- service level agreements and expense elements of the business relationship, then
February/March 2017 Telecom Reseller 15
Mitel and Exclusive Networks Partner to Power Seamless Connections for Businesses Across ASEAN
Partnership Enables Enterprises in ASEAN to Communicate with Speed and Simplicity
● Delivers access to real-time communications for the connected enterprise ● Extends Mitel’s global footprint with expansion into ASEAN market
SINGAPORE - Mitel® (Nasdaq:MITL) (TSX:MNW), a global leader in enterprise communications, has announced the
further expansion of its business and global presence in the ASEAN region through a new distribution agreement with Exclusive Networks Ltd. As part of the agreement, Exclusive Networks will serve as a distributor
Voice QoS, Multi WAN Redundancy, Content Filter and Network Security
continuesonpage 17 ››
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COLWELL
management practices, but operational friction mounts and vendor dissatisfaction me chuckle every time I hear it. It’s performance monitoring requires a di erent increases. To prevent issues from becoming
liner, “Take my wife...please”, makes
the classic redirect. Initially, you believe it’s by Timothy C. Colwell, SVP e ort. Operational performance addresses signi cant relationship problems, enterprises
the start of a charming anecdote or perhaps Efficiency First® Adoption – all business processes between enterprises should proactively and formally establish
an accolade endearing her to the audience and then it turns into a desperate plea to actually take her away. Clever and amusing.
e sentiment relayed in this one-liner is a familiar one that I frequently hear discussed by telecom management practitioners about their telecom vendors. e intent is not to amuse, though, it’s to relay a sense of frustration with vendor performance that has fallen short. Vendor performance is a critical element of
AOTMP (www.aotmp.com)
and vendors. Examples include generating proposals, quotes and contract renewals; professional and managed service delivery; service order completion, trouble ticket resolution; and, relationship dispute resolution.
operational expectations with all vendors. Documenting performance measurement criteria and agreeing to SLAs and KPIs that de ne acceptable performance sets the right relationship expectations. is action is ideally performed at the onset of the relationship,
but if it wasn’t or if the relationship becomes strained, set the meeting to discuss and con rm expectations to move the business relationship forward. ●
overall telecom environment performance and if vendors don’t perform as expected, then the enterprise telecom environment cannot perform as expected.
Enterprises should monitor and evaluate vendors’ technical, nancial and operational performance frequently. Technical and nancial performance are monitored with
A vendor’s operational performance
is o en a primary cause of enterprise dissatisfaction. If a vendor is not responsive, fails to follow-through with commitments or lacks the resources to address operational
Ask the Telecom Pro
Q: Can I obtain call records from carriers for my BYOD mobile users?
A: While employers with BYOD users may require users to submit call records to prove expense reports are for valid business calls, employers will find little success requesting those records directly from carriers unless the employer
is authorized on the employee’s personal account. User privacy supersedes any employer’s interest in this case.
Q: Is the Property Tax Allotment charge on my carrier invoice really a tax?
A: No. Property Tax Allotment is a surcharge that carriers assess to recover property taxes paid. Legislation allows carriers to recoup the amount of property taxes they pay by assessing this surcharge to its customers.
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Dual-WAN QoS
Firewall
IPv6 Ready Network VPN Management
Content Filtering