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12 Cloud Questions
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January/February 2016
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05/02/2016 20:0
Telecom Reseller 13 Every Company
February/March 2017
The Latest
EDUcasts
The Newsource on UC ● UCaaS ● Collaboration ● Mobility
Telecom Reseller 13 Should Ask Itself
TR
Voice QoS, Multi WAN Redundancy, Content Filter & Network Security
TELECOM VIEW The Latest
Call ABP at 972-831-1600 to discuss your application. www.DrayTekUSA.com COLWELL RUFFIN PATTERSON
RESELLER.COM VIEW
PAGE 15 PAGE 23
SDN and NFV
TR
facilitate ne
By Pat Patterson, Director of Services for Avaya
CHANNEL
Should Ask Itself
Organizational Design Determines
Nortel Notes
Podcasts Telecom Management Success
The Newsource on UC ● UCaaS ● Collaboration ● Mobility 12 Cloud Questions
Telecom
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MUSSCHEBROECKcontinuesonpage 17 ›› of 1,154 cloud-based services, “ranging from
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VVIEIEW The Latest EDUcasts
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de ned networks (SDN) and network by 2019. MUSSCHEBROECK
COLWELL
COLWELL RUFFIN
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and o en still today—dedicated access networks
agencies, cloud security is in sharp focus.
PAGE 15 cPacket Announces Next-
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The Latest
PAGE 23
As we said in August, the C-suite likes the
Generation Network Performance Monitoring
for wireless and wireline coexist as they each
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Organizational Design Determines
Nortel Notes
Telecom Management Success
Telecom
functions virtualization (NFV) can
TELECOM
PAGE 21
VIEW
by Rudy Musschebroeck,
totally grasp the implications of adopting the emand for cloud services continues to
cloud. is can lead to well-founded (and not so storage seuqrugiep,mdernivtetnobeyxeccourtpeovriarttiuoanlsiziendterested
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PATTERSON continues on page 21 ›› Contextual
Communications &
PCI Compliance in
by Will Melendez,
Tools for the Best UX – part 2 Global Sales at Voice4Net
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MELENDEZ
Devices: The Right
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Executive Vice President of
TDon’t Let Your Clients he PCI Security Standards Council has
(www.voice4net.com)
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established strict guidelines for companies
WILLIAMS
Complacency
that accept credit card payments, setting a
host of developments into motion for industries
that utilize contact centers—and consequently,
by Daniel Williams, Senior UX for resellers of contact DcensitgenresroaltuStiuomnms.aPCI
compliance mandates are rigorous, fees for non-
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MELENDEZ
mpliance can be debilitating, and there is little
leniency being o ered to violators.
e extent of organizabtyioWnsilltMhaetleanredeszu,bject n my previous blog I addressed the
to PCI compliance is staggering. More than 12 frustrations both in our private and work
cardT
(www.voice4net.com)
-based payments, through online, mobile, di erent apps and devices to communicate.
and voice communications, and are therefore i s i s b h e e c P a u C s I e S t e h c e u w r i a t y y t S h t a a n t d w a e r d c o s m C mo u u n n c i i c l a h t a e s
Executive Vice President of
Global Sales at Voice4Net
million businesses in the United States accept
lives when we are coerced to use far too many
subject to PCI DSS (Data Security Standards) dependessutapbolnishtheedcsotrnitcetxgtuinidwelihnicehs ftohrecompanies
regulations. is means the market base for co
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contact center solutions is similarly wide- sittuhattiounti,lidzepceonndtiancgt coenntheresg—ivaendacuodniesenqcueently,
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weraeraacbhliencgo. mputers. With this work completed
prior the advent of smartphones, it’s easy to draw
MELENDEZ continues on page 16 ›› parallels in how these can be applied to modern
WILLIAMScontinuesonpage 21 ››
05/02/2016 20:02