Page 2 - Teams Report Q3 2019

2 TeamsREPORT by Telecom Reseller
3rd Quarter 2019
Now Launching: Jabra PanaCast Real-Time Intelligent Video Solution Certified for Microsoft Teams
l Unique 180-degree plug-and-play video and connected experience combined with real-time detection and learning
l Combines the world’s first AI-enabled intelligent panoramic video with 150-year expertise in sound
l Ensures a naturally immersive experience, elevating conference call solutions and fostering true collaboration l Enables users to build trust, drive higher engagement and achieve better business outcomes faster
Enabling Studio Now Available
in Microsoft AppSource Store – The Power to Communicate with Customers Real Time in Microsoft Teams ...continuedfrompage1
business processes – all without having to engage a team of software developers to build your customizations. The Enabling Studio webchat app is now available in Microsoft AppSource store.
Support desks, sales teams, and customer service teams are just 3 examples where
you could add Enabling Studio’s webchat
to provide a better user experience and improve communications within your organization. The App is easily added to your website or internal helpdesk portal to enable your website users to initiate webchat conversations with your team. The Enabling Studio Agent chat dashboard runs inside Teams in a tab, allowing your agents to answer webchat requests from inside the Teams user interface.
The customizable chat request form allows you to define exactly what questions you want a user to fill out before initiating a chat request. A flexible queuing system allows you to route incoming chat requests to the right team every time for the best possible customer experience. In the near future, Enabling Studio will empower your non- technical associates to build and optimize business process and workflows without the dependence of software developers.
Enabling Studio is very easy to get up and running from the Microsoft AppSource store: https://appsource.microsoft.com/ en-us/product/office/WA200000159?src= wnblogmar2018&tab=Overview
Simply sign in to Enabling Studio with your Microsoft account to start your free 60 day trial for up to 5 users.
“We are excited to get our Enabling Studio App approved and certified by Microsoft to Integrate with Microsoft Teams. This is only the beginning as we envision adding bots and workflows customized with drag and drop
so no programming will be necessary.” states Brandon Schoch, Head Developer of Enabling Studio.
For more information about Enabling studio please visit: https://enablingstudio.com/ n
ASC announces Agreements
for Recording and Analytics for Microsoft Teams
Hösbach – Microsoft has selected
ASC Technologies AG as a partner for compliance recording and analytics for Microsoft Teams. Mutual customers such as financial institutions will benefit from this collaboration as they are facing a number of strict regulations including the obligation to record all consultation calls. By beginning of 2020 users will benefit from the ASC Recording Insights app in Teams offering the possibility to record audio, video or chat communication. The ASC app allows users to document calls and archive recordings in compliance with the respective legal requirements.
LOWELL, Mass. - Jabra, leader in audio and communications solutions, has launched the Jabra PanaCast, which is engineered to be the world’s first smart panoramic-4K plug-and- play video solution certified for Microsoft Teams. With its real-time immersive intelligent vision system, Jabra PanaCast provides unique value for huddle rooms and meeting spaces, delivering wall-to-wall video, audio and data that is critical for modern video collaboration.
Jabra’s portfolio has always focused on solutions that enhance productivity through improved concentration, conversation and collaboration. With Jabra PanaCast, Jabra combines its 150-year expertise in sound with industry-first video technology to deliver
the most collaborative experience to date, strengthening its foothold in office huddle room solutions.
Jabra PanaCast is the world’s first intelligent panoramic video collaboration device
with three 13-megapixel cameras that
work together as one via core technology embedded in the built-in Jabra PanaCast Vision Processor.
The multi-camera array solution offers a full 180-degree panoramic field of view to deliver a naturally immersive experience – a key element in building trust, driving higher engagement and ultimately achieving better business outcomes faster. The panoramic video supports equal participation for everyone in a meeting, fostering healthy discussion and true collaboration – despite not being in the same room.
WALL-TO-WALL COVERAGE
With Jabra PanaCast’s leading-edge cameras and microphones, fourth-generation stitching technology and Intelligent Vision software, any room can be used to video conference with wall-to-wall coverage in panoramic-4K video. Jabra PanaCast enables companies
to make use of their full meeting spaces, eliminating the approximately 40 percent room wastage seen with conventional camera solutions.
INTELLIGENT RESOURCE MANAGEMENT
Jabra PanaCast’s built-in people detection technology enables system-wide business intelligence by capturing accurate usage
“For us, Microsoft Teams is a real game changer which is bound to replace classic corporate communication by bringing together all channels on one user- friendly platform.
“We are actively shaping compliance
in the cloud and are therefore excited
to integrate our ASC Recording Insights solutions with Microsoft 365”, said ASC’s CEO Dr. Gerald Kromer.
and occupancy information. As AV and IT become more and more integrated, the need for accurate data and metrics increases. The upcoming Jabra PanaCast API will enable developers and partners to query the system for real-time information, such as people count data.
The advanced AI utilizes a Convolutional Neural Network (CNN) to count the number of people in the field of view, up to 39
feet away, and provide numeric data that organizations can use to inform decisions on calendar management, room utilization and resource management, or to automate power management for assets such as TV monitors, lights and video conferencing equipment. The technology will be available through the Jabra PanaCast API, built for the Windows operating system, and can be used for large areas like classrooms, auditoriums and general gatherings.
René Svendsen-Tune, CEO at Jabra, said: “We have always valued the importance of sound and personal interaction in every product within our Jabra portfolio. The introduction of Jabra PanaCast shows our commitment to enable businesses to achieve optimal collaboration and productivity through both sound and video technology. Now is the time to bring remote workers and huddle room participants closer together through the addition of high-quality, plug- and-play video to your huddle rooms.”
Bringing the huddle room to life
Jabra’s leading conference speakerphone series “Speak” can be integrated with PanaCast to further optimize the UC experience, enabling users to hold meetings wherever they may be without having
to compromise on clear audio quality. Jabra’s unique technology boasts an omni- directional microphone and HD voice, providing 360-degree coverage and picking up sounds from any angle.
Jabra PanaCast provides unique value for huddle rooms and spaces, ticking all the boxes critical for modern video collaboration. It easily mounts on a digital display or on a wall with available mounting hardware. The USB based connection allows connection to any compatible device for instant setup and mobile meeting capability.
The solution is compatible with popular cloud-based solutions including Microsoft
COMPREHENSIVE CLOUD AND ANALYTICS EXPERIENCE
ASC has experience working with Microsoft Cloud Products as it selected Microsoft Azure Cloud as the platform to host its global neo recording and analytics services. Already, an ASC
app is available in Teams offering users analytics tools to evaluate previously recorded audio and video data.
Teams, Skype, Zoom, Cisco WebEx, Slack, Google Hangouts, GoToMeeting, Unify Circuit, BlueJeans and more, so workers
can plug-and-play with their existing collaboration services in seconds using their computer’s USB port.
“We want to challenge the market in both video and audio solutions with a solution that offers the best in audio, video and data. And the first responses are promising: users report a four-time growth in video-based meetings and a nearly 20 percent reduction in meeting duration,” Svendsen-Tune said.
Key features and specifications:
l Simple plug-and-play operation with no software required via a single USB cable
l 180-degree panoramic view seamlessly integrates video from three cameras with real-time dynamic stitching embedded in the onboard Jabra PanaCast Vision Processor
l Certified for Microsoft Teams
l Naturally inclusive and immersive experience gives everyone equal participation
l Crystal clear sound that picks up every voice in the room with Jabra Speak series
l Zero percent wasted space with industry- first, multi-camera array system
l Intelligent Vision (AI) products sense, anticipate and adjust automatically so people can focus on their meeting and discussion
Industry-first Intelligent Zoom autonomously and continuously optimizes the field of view to include everyone in the conversation
Jabra PanaCast Vivid 2.0 automatically adjusts the video properties to optimize the video experience under varying light conditions
The upcoming open and standards-based API provides data for companies and ecosystem partners to build value added services that can help optimize workflows, automate room/calendar management, enable green energy initiatives like automatically turning off unused equipment (smart building capabilities enablement)
For more information, please go to: www. jabra.com/panacast
PRICING AND AVAILABILITY:
Available now. Jabra Panacast: USD 895 / EUR 895
More at www.jabra.com. n
ASC is now taking the next step by joining the pre-release API program
to integrate the ASC recording and analytics capabilities with Microsoft Teams. ASC will additionally harness Microsoft’s cognitive services to analyze communication using transcription and emotion detection. For more information about ASC’s portfolio please visit www. asctechnologies.com. n