Page 3 - Cisco Q1 2020

Telecom Reseller: Cisco Tribune NEWS l PRODUCTS l PEOPLE l EVENTS 4th Quarter 2019 3 Telecom Reseller: Cisco Tribune NEWS | PRODUCTS | PEOPLE | EVENTS 1st Quarter 2020 3
Telecom Reseller: Cisco Tribune NEWS | PRODUCTS | PEOPLE | EVENTS 1st Quarter 2020 3
Stack8 and Evolve IP Completes Cisco SD-WAN Services Help Altice
Auvik Expands Collaboration
Auvik Expands Collaboration
With Cisco to Improve Insight
With Cisco to Improve Insight
Flex Certification for
Into Network Devices
Into Network Devices
Partner
C u s t o m e r s t o M M e a e n t a i n g g e s T S h o e i r t N i o e n t ws o r k s WebEx Calling and
to Create
WebEx Calling and
Cisco Service API now surfaces lifecycle and contract
Cisco Service API now surfaces lifecycle and contract
status data for MSPs
status data for MSPs
Seamless
lu
WATERLOO, ONTARIO - Auvik
technology roadmaps, opening up
WATERLOO, ONTARIO - Auvik
technology roadmaps, opening up
Cisco
anenwdresvenaume opleposrstluynintiesstafolrl Aaunvidk mana
ge a
n SD
-W
N
se
n
t
customers.
Networks, a provider of network
new revenue opportunities for Auvik
A
rvic
es o
ffe
ring
to e
erp
rise
Networks, a provider of network
partners.
management software for IT
partners.
management software for IT
C
o
l
b
o
a
o
l
a
r
t
managed services providers (MSPs),
Cisco’s MSX platform provides a way to develop and deploy multiple managed
managed services providers (MSPs),
“Our collaboration with Cisco is
New Flex Certification Deepens Decades-Long Cisco
is ex
making it easier than ever for MSPs
pan
d
i
ng i
ts c
is expanding its collaboration with
h
making it easier than ever for MSPs
olla
Management
services quickly, easily, and costR-eflafeticotnivsheilpy. Providing Unified Communications, to access critical information about
Cisco (NASDAQ: CSCO) to give MSPs
to access critical information about
Cisco (NASDAQ: CSCO) to give MSPs
network equipment they interact
Collaboration, Infrastructure, and Securiity Clloud Solluttiions
additional insight into the status of
network equipment they interact
additional insight into the status of
with every day,” said Auvik Chief
Cisco network devices.
with every day,” said Auvik Chief
Cisco network devices.
Product Officer Alex Hoff. “While woer’kriengfowcuitsheCdisocno Ctoisecxopadnedvitches first,
In addition to the Flex program, EtErvavdoiltvieoenIPIaPlcwocnoantyintoiufnedusoetinsogtleotvhleienrvagegsr,e”asgaeid iKitispdCeoemppetxopne,ersrieiennicoecrewvwiicteihtphCriesCsciodsceont, tCtelochuhdnoPloagtgfioersmtoanpdrrooSvvoidiludeteicolcinleisneGtnsrtowsuiwpth,itah a vCvaiasrcioe.ty“yWooeffianilnfsrofarsathrsautrceutuictrsteuoarbnesdeasnseidocunsreitcyurity swsoiltluhutuionndsearastsawnwedellilnalgsaasdnaddiptdiloeitnaiasoilncgaloltuhcdleoud scseuersrtvoicmesesri.niWnccliutlhuddiCnignscgtohtMehESevXEo,AlvloetilcvCeonCtoacntact SUSuSAitece,a,wnwhehinciahcbhwlewafsarsetercrecinetnlnyotnvlyaotnieoodntfeodr for tathnhede tinhcirdedacscoeonncsusesectcuoutmitvievreyseayateirsaifnractithnioetnhbey GsGpaeretdnienerrgMMtiamgaiegc-itQcouQ-maudaarakdnertafnotr SfCoDor-nWCtaAocNntt, act CaCnednotetrhraeasrsmaaSaenSraevgricevedi,caNen,odNrtohonrA-tdmheeAmrmiacnaed.rica. ser“vEicveoslv.v”eIPIPhahsaaslaonlogn-sgta-sntdaindging relMlatotiioroenasshthwipipwwit.cihtishCcioCsc.ciosocmaonadanwdew’wrweew’r.e eaexlxtcicieteudsat.ocoobme.ap■prroovveeddtotoddeleivlievretrhethe Webex CallilningganadndMMeeetientgins gosptoiopntisons under theCisicsocoFlFexlePxroPgrroagmra,”msa,”idsaid HankSStrtirnignegre, Sr,VSPVoPf Wohf iWtehLiatbeeLl abel
An initial integration between CAoumvvipkikanaidensdCAisCncnioso,cuaon, cnaeonuSntnorcauetnedgcieincdAipnriAl pril P2a0r1t1n99,e,ursushesidepdtahntehdCeTieCsciohsncSoelrSovgeicryevAicPeIAPI Intotesgurarftaiocne warranty and firmware
iinffoorrmaatitoinonabaobuotuCtisCcioscnoetnweotwrkork reqcuouigipnmizendnttldediardierecetrcliytnlwyCiiwtshciotnhTAienulevApikhu.ovniky. EndUppoddianatetMesstaontoathgtehmAePeAInPntoIswonfotgwivaegreiAvuevAikuvik suossleuertrsiosvnivsibsainblidtiylSititnyatcoikn8wt,ohaewlethaedertinhCgeisrCcoiCsciosco UnnetitwoeordrkkCeoqemquuimpimpumneincetantitsiouinsnsud(UenrCda)earcnuadrrceunrtrent soerveeixcxpepisriiraningndgssusopulpupotpirotnrcstopncrotornavtcirdta,ewcr,th, eawtsherther athnheneroreue’sn’sacaemdmoaroetreuecphu-npto-lt-odoga-dyteaptsaeortfstnowefartswrheaipre tvhearrtssiwoioinlnlaevanavaiablailbelalcebu,liseft,tohimfetedhresevtdoicemviiascnseatigilslestill tehllieigigribiCbleilsectotorCerocelelcaievbieovrcearitctiroicinatilscsuaeiltceusserifctruyormitay suinpgdlaeattepeslas, ,tafnaodnrmdif.itfhethdeevdiecveiicsestiisllstill
avSaatialialcbakbl8el’sef,oSfroMprAupCrucShrpachrsoeav.sisei.oning sofWtwitiahtrheth,twihshiasidcahddietdiaoistneiaoslntihanelsiicgnhsatil,glAehnutgv,ieAksuovfik Mpaoarvrtetnnse,erAsrdsadraesraebnaldebCtloehaitdnoeginedtseifwnytiotihfbyisnoClbeisteocolete UnCetAtwpoporrlkikceaqetiquouinpismp,miesnetnotwthtaihtnaptetrgeprsaretenestdesnts
businineesssanadndsesceucruitryirtiyskrsisfokrsthfoerirtheir Ecnlliideenpntosti.snT.thTMehaienfaiongrfemomrametinoatntSicoanluntcbiaoenb.bFuerioltbmuilt wiinittohoianantnhineiintSiaMtliAanlCetnswaeoptwrpkloiacrsaksteiaossnssm, ethesnsemt ent PphrocncesFsXsaaspswpwelileclalaltsiaosnogcnaonginobgienclglaieucnlitcehnetd with a single button click enabling customers to access PhoneFX simply
WAYNE, PA - Evolve IP®, the world’s alehaodsitnogf dpirffoevriednetriaotefdusneirfiveicde,sPinurpose- aBusueiilatlt®m®clelocsluso,duresdloiaslubotleiuo,tnaisno,dnhsa,eshcauanrsneoaunncoeudnced mthantnietr.hWaisthbteheins incenrotviafiteivdetloeadpeliver fCoirswcoaorWdW,eAeblbtEiExcexCbaCullaisnlinlgienasgnsdcaunMsdteoeMmtieneergstsings cuandhearvttehhetehCeCiisricsmocoaCnoCallogalebldaobrsaeotrivaoicntieoFsnlexFlex tpurrongerdamump..LqLeuveicevkrealryg,amignigantgahgetehCdeisCceocisucroely CollaborraatitoionnFlFexlePxlaPnl,aEnv,oElvveoIlPve IP clientsccaannppuurcrhcahsaesCeisCcios’scom’semeteinegt,ing, tceoclhlanbooloragatyti.oiAonnd, ,dvovitoicoienc-eac-lalcyla,litlnhlgiins, gason, ldauntidon wCislslceonMaMbPlPePAblubtisucineseitnossepsprshopvoinhdeoesnaiensetihwnestehte owfainyftrthahsaatrtummcatukaerkeseatshntedhmpeloamtsftosremtnssenrvsieces ifnorththehefeuiirtrbubrueus.isniensess. sB.uBsiunesisnsessceasn can mi“ixWaensdhdmamreaatActlhctihcCeiCsUciosScAao’nsadfonEcdvuosElovneolIPve IP solutiionsstototatailoilrotrhtehiredirepdleopylmoyemntent andmovessoolulutitoionnsstotothtehceloculoduadt at theiroownnppaacece. .
driIvninagdidnintiovnatoiotnhaenFdlecxhpalrloegnrgaimng, the
An initial integration between
SAN JOSE, CA - Altice USA is
UWSAYcNanE,oPffAe-r iEtsvoenlvterIpP®ri,stehceuwstormlde’srs
bo
rat
io
i
n
“Our collaboration with Cisco is
n
wit
CallTower Launches Cisco Hosted SMACS is capable of provisioning
essa giin
gincgapcapb
tielist .ies.
and quickly.
Collaboration Solution (HCS) isidealforremotecontrolhelpdesk,
CallTower is now sales certified for Cisco Hosted Collaboration
users and devices in seconds across your entire user base, while PhoneFX
and8800sseerireisesopoepnenSIPSIMPuMlti-ulti- onITrreesosouurcrecse.sT.oTdoady,amy,omreotrheatnhan PlattffoorrmPPhohnoense(sM(PMPP), Pp)r,opvirdoivnigding 1,900 entterrpprirsiessesanadnodvoevr e4r754,7050,0000 handsettuusseersrswwithitthethlaetelastest users arroouunnddthteheglgolboebererlyeloynotnhethe
The combined SMACs and
PhoneFX
acTclheleiasarirmntmieggirgraarttiaoiotninopnisatpahagftroherafctoleorxucadlmo-updle-
Officer, William Rubio. “As a Cisco
2-0a0n6A.IIinifnufsuiosnio,na,naewnecwusctoumsteormer experience solution, and a new cloud
fsfeerlvlinicge,isin.noorrddeerrtotorardaicdailclyalclhyacnhgaenge
based and on-premise Cisco Unified
Cisco Contact Center solutions
experience solution, and a new cloud
the experiieenccee..AAddditiotinoanllay,llayl,l oafllthoifsthis “As enterprises look at how to
of how we’re delivering on the promise
HCS Managed Service Provider,
innovation is now available on Cisco
Communications Manager (CUCM)
contact center product. Together, they
tirnannosviatitoionntihsenior wcoavnatailacbtlecoentCeisrcto
Communications Manager (CUCM)
gHlCoSbMalalyna. ged Service Provider,
econngtiancetecersntaenrdprohdauscitm.Tpoglemthern,tehedy
customers to seamlessly enhance
CallTower will continue to provide
fundamentally transform the customer
Webex Contact Center Enterprise.
mcuasktionmgeCrisctoUseCaamplpeslisclayteionhsaenacseier
CallTower will continue to provide
mfuondreamtheannta2lly00traCnisfcoorm-btahesecudstcoomnetar ct experience with contact centers, for
Webex Contact Center Enterprise.
their business communications
customers with improved flexible
“For decades, Cisco has partnered
atnhdeirbbetutseirnteossucseo.mElmimuiniactaintigoncsomplex
Cisco Webex Contact Center
cexepnetreiernscoeluwtiothncso.ntactcenters,for
de“pFolorydiencgadthese, Cdiisfcfeorheanstpealretnmereendts of
technology.
Cisco solutions. With our enhanced
the better.
with the world’s largest contact
atnecdhtnimoleo-gcoy.nsuming provisioning
ACiustchoosroizluattioionns.tWhaitht Soeurveionhnalnecveedrages
thTehbeetcteorm. pany enjoys one of the
awistohltuhteiownoirnldt’hs elarcgleosut dco, notnac-tpremises,
According to CallTower’s Sr.
geo-redundancy, current HCS
First, Cisco announced new
centers to solve their most complex
tasAksccaollrodwinIgT toeaCmasllTtowberm’s oSr.e Director of Software & Product,
tgoeo-frfedrupnadcankcayg, ceudrrednetpHlCoSyment of
higFhirests, tCNisceot aPnronmouontcerdSnceowre (NPS) of integrations with Voicea and Google
ocernhtoersstetods,oplvaerathmeiorumnots,”tcsoamidplSehxiv
Director of Software & Product,
Webex Contact Center, Cisco’s
integrations with Voicea and Google
Tparoskbelerm, Es.VTPodGalyo, wbealaSreamleaskaintgServion. possible an entirely new and improved
Doug Larsen, “Since 2002, CallTower
CallManager functionality, we are
Cloud’s Contact Center AI (CCAI),
tDoofuocguLsaorsnemn,o“rSeinimcep2o0r0ta2n,tCbaullTsoinweessr
cClaolluMdansoagluetriofun,citniolneaslsityt,hwaena4reweeks;
oCflo2u0d1’s9C.ontactCenterAI(CCAI), “pOosusribleroaandenetxirpeleyrntiesweaondCimispcroved
has been implementing and
uniquely placed in the industry as a
that turn agents into “super agents”.
customer and agent experience,” said
ihmapsabceteingimacptilveimtiesn,”tienxgpalaninded Steven supporting Cisco Communication
uniqCueislycpolaMceadsitnerthCeoinlldaubsotrryaatisoan
that turn agents into “super agents”.
scoulsutotimonesr annddagtecnht enxopleorgieiencseg,”ivsaeids us the ability to design and deliver a
Ksaurpapcohrintisnkgy,CiEscOooCfoSmtamcku8n. ication
Sppaeracmiaoluiznat tCioisncothparotvSideervr.”ion harnesses More at https://www.calltower.
oCnisecooaflstoheanfneowunsoceludtWioenbpexroviders
Solutions to thousands of business
Experience Management (formerly
To read this article further please visit
Solutions to thousands of business
to Marocrehiattehcttpsos:/lu/wtiownws.cianllctoluwdeirn. g com/. n
tEhxaptecrieancebMuialdnagnedmeintte(gforramteralyny of CloudCherry), which empowers
sTmo roeaodththmis aigrtriaclteiofunr.t”her please visit https://wp.me/p2Q636-yt1
users and we are excited to bring
Ccoismc/o.’■s communication and
ClioscudoC’shecroryn)t,awchticheenmtepropwleartsforms
httMpso:/r/ewpa.mt he/tptp2Qs:6/3/w6-wytw1 .servion.com ■
cuosmersaannddhwttep:a//rwewexwc.istteadckto8.cborimng. ■
Sofia knows Cisco.
softel.com
ourtteeaamisiswworokrinkginhgarhdatrodatdodadd AmreoareNnenetewttwoorokrrkinkhgah(rSadDrwd-WawrAeaNrve)esnvedervonircdseotros to othffhermimnigxixstotogegivnietveorpuoruispreaspr,tatnorethrnselrpxstreaxtra iamcpcereossvsettouovsveaarluleauxbaplberldieendvceiecvseicadenadtag.”taain.”
TosshoowMSPSsPhsohwowthetyhecyancapnutput nthehetewllaoatretkesatsptCpiCslicicsoactioinotinensgt.reagtrioantitoon to
prSoDfi-tWaAbNlesuosftew, aAreuvteikchinsojloignying Cisco partossveeivdversartalhOleOnntneatrwiaororirokaridnostahedlolsiwgheson—wces— rienqculluirdedidningtgoBcBaorarnirenr,eiMec,tisrMseimsisoastuisegswa,ourgkaf,orces wKiticthchcheloennueder,r-ab,nadsneLdoLanpdopnolndic—oanti—nonisnand data.
DeUecseinmgbCeirsr.c. o’s Managed Services AccCeulerreraentontrAt(uAMvuSikvXi)pkpalrpatantfreotrnsmec,arAsnltcicaen refferrtotoththeeAAuvuikviKknKownloewdgledge
Evolve IP Completes
USA Offer NewFleWxaCyserfotirficEnatteiorpnrifsoer
Meetings Solutions
Altice USA deploys Cisco Managed Services Accelerator (MSX) platform to quickly
BasseefoforrdedteatialsilosnounsiunsginthgetChiescCoisco
inttegrraatitoionn. A. dAdidtiiotnioanl ianlfoinrmfoartmioantion
canalslsoobbeefofouunnddononCiCscioscDoeDvNevetN, et, at Evolve IP. “This new certification Ciissccoo’s’sddeevveeloloppeer rplpaltafotrfmor.mM.SMPsSPs Evolve IP’s offering under the expands EvvoolvlveeIPI’sPc’sapcabpialibtielistwieisthwith
who arreenn’t’tyeyteAt uAvuikvipkarptnaertrsncearns can Cisco Collaboration Flex Plan Cisco andaalllolowws sthtehireisralseasltesamtesaamnsdand Servion renenwtesrtChriesceomajor
requesttaaddememoofofromr moroerienfionrfmoramtioanti. on. includes: end users to benefit from Evolve IP’s Moreaatthhtttpt:p//:w//ww.wau.avuikv.ciko.mco.m. n■ Full unified communications decades of experieienncceeddeelilvievreinrigntghethe
contact ce
Sollutions for Business Customers, delivering the most
software can streamline business featureessaannddcrcyrsytaslt-acle-calreaurdaioudaniodand company’s EvvoolvlveeIPIPOnOenCeloCuldoTMudTM
scope of necessary provisioning and rSeOmOUoUTtHTe-HcJOoJnROtDroRAlNDfe,AaUtNTu,r-eCUsa,TlmlT-aoCkwinaeglrl,Tower, iataagnloloebxacalelleleaendatedcrehirnoiidncedlifveoelrirvCineisgrciong ucslloeourudpd-r-bobavasiseieoddneienntgetarepnrrdpisrCeisi-scecl-aocslpsahsosne muannifiageedmcoemnt.munications and
hosted or cloud infrastructure. Purcchaassininggbubnudnldelseosfocfoclloalblaobraotrioantion
coPlhlaiblboCororalatl,itocionon-sfosulounltudiotenirosan,nhsda, shCaEOs of annoounncceeddththeelaluanucnhcohfoCfisCcoisco SHMooAsstCetesddaCnCodlolPallhbaobnroaertFiaoXtnigoSinvoelSusotilhouentvsioenrys
CouornctuauscstotomCmernsrstwewirthiattnhdethDeenigheinatnahclaeCndcuesdtomer Efexapteurriesn,cflex(CibXil)itsyoaluntdiofnunpcrtoivonidaelirty athnanttothtuhinsiscsoesloudltuitotnidodnaeydliveitelihrvsae.”srsr.e” newed
Cisco Cloud and Managed Services Master Partner for
company can leverage its 6 data
b(HeHsCCtSo)S.f)Cb.iosCctihoscwHoCoHrSldeCsnSthoaeonucherascnuscusetposemsriueoprse.rItior tcallkoeusdthccoeolltalimabboeor,arctaoiotminopnsleosxluoitlyuioatninosd.nHcsoC.sSHtoCuSt oafllstsohoeenmnaabnblealsegsCemaClleaTnolltwTeoeqwruteaortipotrono.pv”irdoevide
“Weaarerethtrhilrleildletdo tboebHeCHS sCaSlesales
ceorntsifioelid,adteinligveitrsinmgemobrerflsehxipiboilfity BASReRCrCEvLEioOLnNOAhN,aSAsp,baSienpe-anCiniasc-oChiissacsohas
local regulations. Servion also
sales certification and ongoing
problems. Today, we are making
paramount Cisco provider.”
Cisco also announced Webex
serviiccessininclculduidnigngricrhicmhemeteinegtisn, gs, Cisco / Brrooaaddsosoftftclcoluodudsosluoltuiotnio.”n.”
gg,,aannd Enhaanncceeddtetaemamcoclolallbaobroartiaotniownitwhith
CiscoWeebbeexxTeTaemams isntiengtreagtreadteindtointo
the callilninggoopptitoinon. . Cisco’’sneexxttggeennereartaiotino6n860800, 708,0708,00,
Oneofthewoorrldld’s’sfafsatsetsetsgtrogwroinwging clloud companies,,EEvovlovlevIePIdPeldiveelrisvers iintegrattedcclolouuddsosolulutiotinosntshtaht amtamkeake employees moreprroodduucctitviev,em, moroere mobiile, moresseeccuurereanadndleslessrselriaenlitant
m
dcaclalilnl
ailib
Center solution to companies of all sizes, deployed on any combination of on-premises,
oapdedravtaiaonscweheidlde pCroivisidcinog tCheofumll munication options in the Cloud video callliningg. .
solution for analyst-acclaimed unified collaboratiion,,wwoorkrskpsapcaecseasnadncdoncotancttact center cloudsseerrvviciecse.s.
.w.nietht/.thn■e choice of deployment on-
premise, hosted, or in the cloud. The
addiittioionnaal lCCiscisocfoeafetuarteusrteosotuorour customerrss. A. As as CaisCcioscPorePmriemr ier
applicattioionnss, d, deveivciecse,sa,nadnndetnweotwrkork
More athttptps:s/://w/www.e.veovlovlevipeip
PRaIrNtCneErTOwNho,NisJH-CSeSrvsaiolensGcelortbifiaeld, Swoeluatrrieoennosow(wSaebarblvelieotontof)u,fruathrletehraedmr iepnmogwpeorwer
serviiccessininonone eaesays-yto-t-o-rodredr er copllacbkoagrgae.t.ion applications;
thoeousuerclecuucsstotgomroeerusrpsanaodnfpdpaprtrantrneternsre,s”ras,b”le tsoaydsseCCpalaloTlolyTw,oiewnrt’esrgC’shraCiethfeRi,eafvnRendeuvmenauneage
center solutions cost-effectively. AandnvoauncedtthTherercehedndeovelevoleoglpoympPmeanertntsntes r since
cmconantktaecstcictesncteoernststataffcftwfcwitehitnrhteearrle-etaimlx-pteiemrteise
Cisco Contact Center Portfolliio Enhancementts Collaboration and Contact Center centers across the globe to serve
Revolutionize Customer and Agent Experiiences
that Servion leverages to run contact all geographies and accommodate
vavivsaibiililalitibtyylienitntohtohrohuwogwchucsmutosamtonemarsgearersdeare