Cisco Tribune Q4 2016

Cisco©
NEWS l PRODUCTS l PEOPLE l EVENTS
TRIBUNE
THE INDEPENDENT REPORT ON THE CISCO TECHNOLOGY MARKET
SEE PAGE 5
CBTS Launches Enterprise Hosted Communications Solution
SEE PAGE 6
iBwave Solutions Joins the Cisco Solution Partner Program
SEE PAGE 11
PatientSafe Achieves Cisco Compatibility Certification
Using QLIVE
to Maximize
Your Cisco Call Manager’s Native Queue Functions (without UCCX)
HARRY
by Sharon Harry, Metropolis Technologies (www.metropolis.com)
For Cisco users managing a call center, deploying Cisco Unified Contact Center Express (UCCX) delivers a robust
platform with IVR, skills-based routing, historical reporting and Intelligence Center Reporting (CUIC). Though licenses are available in as few as ten seats, UCCX is an expensive resource that can be taxing
to implement and maintain for smaller organizations. Cisco understood this concern and adapted their Call Manager to meet the needs of the small to mid-market client.
In Cisco Call Manager 9.x, queuing capabilities were introduced to extend hunt pilot functionality, allowing callers to be placed in a queue while they wait for an agent to become available to answer
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Jacada Advances to Preferred Solution Partner Within the Cisco Solution Partner Program
ATLANTA, GA – Jacada Ltd. (OTCQB: JCDAF), announced that it is now a Preferred Solution Partner within the Cisco® Solution Partner Program. The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of network connections. As a member of the Cisco Solution Partner Program, Jacada is able to quickly create and deploy solutions to enhance the capabilities, performance and
4th Quarter Volume 9, Issue 4 • www.ciscotribune.com • A report published by Telecom Reseller
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