Page 11 - Cisco Tribune Q4 2016

requirements set forth by Cisco. The Cisco Authorized Technology
Provider Program is part of the Cisco go-to-market strategy for emerging technologies. The program helps Cisco to de ne the knowledge, skills and services that channel partners need to successfully sell, deploy and support an emerging technology practice.
ABOUT CISCO APPLICATION CENTRIC INFRASTRUCTURE Application Centric Infrastructure (ACI) in the data center is a holistic architecture with centralized automation and policy- driven application pro les. ACI delivers innovative software exibility with the scalability of hardware performance.
An ACI network is deployed, monitored, and managed in a fashion that supports DevOps and rapid application change. ACI does so through the reduction of complexity and a common policy framework that can automate provisioning and managing of resources.
ABOUT SHOREGROUP
ShoreGroup is a managed and professional services team with expertise and experience in using technology solutions to help our clients solve business challenges and achieve their objectives. Since our founding in 1999, our proven ability to meet or exceed our commitments has made us the trusted advisor to hundreds of customers. We forge long-term relationships with clients who view us more as a valued partner than a service provider.
ShoreGroup’s team is comprised
of the industry’s leading experts, with unparalleled knowledge and skills in the technologies we deploy and manage. Leveraging this expertise, ShoreGroup delivers full lifecycle services to ensure the success of our clients – from the initial design of a network through to optimization and the ongoing delivery of quality support services. n
Telecom Reseller: Cisco Tribune NEWS l PRODUCTS l PEOPLE l EVENTS 4th Quarter 2016 11
PatientSafe Achieves Cisco Compatibility Certi cation With the Cisco Solution Partner Program
SAN DIEGO – PatientSafe announced that its PatientTouch Platform version 3.3.1 has successfully achieved Cisco compatibility certi cation with Cisco Uni ed Communications Manager (CUCM) 11.0. The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of network connections. As a member of the Cisco® Solution Partner Program, PatientSafe is able to quickly create and deploy solutions to enhance the capabilities, performance and management of the network to capture value in the IoE.
The PatientTouch platform works with Cisco’s CUCM system for enterprise hospital systems to optimize mobility, communications and work ows throughout the entire enterprise in a HIPAA compliant manner. PatientTouch enhances the experience for Cisco voice communications on the iPhone. With the new Cisco compatibility certi cation, hospitals and health systems will experience a more streamlined implementation process, no downtime for upgrades and maintenance, as well as lower IT costs as there is no longer a need for additional servers.
“Clinicians and providers are
more reliant on secure and effective communications to provide quality care, requiring hospitals and health systems to implement, facilitate and maintain the best communication systems available to them,” said Si Luo, president and CEO
of PatientSafe Solutions. “Becoming a Cisco Preferred Solutions Partner offers an additional layer of service and support to our customers currently leveraging Cisco’s CUCM system and provides
them with peace of mind and assurance that their communications will continue to work reliably with the support they
already enjoy.”
The Cisco Solution Partner Program,
part of the Cisco Partner Ecosystem, unites Cisco with third-party independent hardware and software vendors to deliver integrated solutions to joint customers. As a Preferred Solution Partner, PatientSafe has achieved Cisco compatibility certi cation on at least one solution, and can provide its customers with 24-hour, 7-days-a-week customer support. For more information on PatientSafe, go to: https://marketplace. cisco.com/catalog/companies/patientsafe- solutions. n
Utelogy Joins the Cisco Solution Partner Program
LOS ANGELES -- Utelogy Corporation announced that it has joined the Cisco® Solution Partner Program as a Solution Partner. The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of network connections. As a member of the Cisco Solution Partner Program, Utelogy is able to quickly create and deploy solutions to enhance
the capabilities, performance and management of the network to capture value in the IoE.
“We’re excited to now be a part of
the Cisco Solution Partner Program to further the IoE movement with software- de ned room control,” stated CEO
Frank Pellkofer. “The Utelogy platform further empowers IT, not only for the end-user, but also for IT integrators looking to deploy Telepresence. With everything moving to the network— phones, speakers, surveillance, building
automation, putting room control on the network makes a lot of sense for integrators and end-users.”
“As an IT integrator, using Utelogy,
I can now deploy an immersive Telepresence room without having to bring in a third party to handle the audio/video integration,” said Jason Eatmon, Vice President of Development Group Inc. “This solution allows me to further empower the IT network and deliver so much more value to my end- customers,” Eatmon added.
The Cisco Solution Partner Program, part of the Cisco Partner Ecosystem, unites Cisco with third-party independent hardware and software vendors to deliver integrated solutions to joint customers. As a Solution Partner, Utelogy offers a complementary product offering and has started to collaborate with Cisco to meet the needs of joint customers.
For more information on Utelogy go to: https://marketplace.cisco.com/catalog/ companies/utelogy-corporation n
telephony integration and uni ed communications areas. We are continuously providing new and innovative solutions to our customers and partners.
TC&C is also a Cisco Preferred Solution Partner. They provide innovative uni ed communications software solutions including: ccConn, the unique and exceptionally successful Cisco UCCX integration solution for SAP CRM; CARIN, the award-winning Cisco Compatible voice, video and Telepresence call/ conference recording, analysis, and archiving system; ccInfo, the powerful wallboard application for customer contact centers to visually aid supervisors and agents with real-time statistics; CASpro, the professional call accounting and telecommunications cost management software; and ccTimer, the web-based working time managing and scheduling software for Cisco UCCX IVR.
For more information, visit http://www. tcandc.com/. n
via voice and SMS while maintaining compliance with all Federal and State calling rules.
CPAAS INTEGRATION WITH TROPO FOR SMS CAMPAIGNS
With the widespread adoption of communication platform-as-a-service providers, Acqueon elected to integrate LCM with the now Cisco owned Tropo platform.
Tropo’s uni ed API allows developers to build voice and SMS capabilities into applications by leveraging a single platform.
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TC&C’s ccConn 5.0 Achieves Certi ed Integration with SAP® CRM
ccConn delivers real-time connectivity and productivity gains to customers with Cisco Uni ed Contact Center Express (UCCX) through interoperability with SAP solutions
LAS VEGAS – TC&C announced that its ccConn 5.0 has achieved certi ed integration with the SAP® Customer Relationship Management (SAP CRM) application. The solution has been proven to integrate with SAP CRM, providing contact centers with increased productivity and customer satisfaction based on a single uni ed user interface.
The SAP Integration and Certi cation Center has certi ed that ccConn 5.0 integrates with SAP CRM to exchange critical data with instances of SAP Business Suite software.
“We are delighted to announce the successful achievement of SAP
Acqueon’s LCM 3.4 Enhances Digital Customer Engagement
Acqueon Technologies Inc., a leader in the customer collaboration industry has announced the release of the newest version of its agship LCM platform, 3.4. LCM has enabled Cisco Contact Center customers to proactively engage their customers and prospects effectively and ef ciency with omnichannel outbound capabilities and strategies. This release will increase support to businesses who are establishing or expanding their Digital customer experience through CPaaS services. The release also allows businesses to more easily leverage
certi cation for ccConn,” said Csaba Juhasz, CEO at TC&C.
“The ability of ccConn to leverage the business potential of assets provided by solutions from SAP and other vendors will prove highly bene cial
to current and future customer engagements.”
As a result of the certi ed integration, ccConn now provides enhanced
call management including caller identi cation, call routing on business data, screen pre-population, agent status management and much more. ccConn is a must-have solution for companies to realize all the bene ts and achieve maximum ROI on their SAP CRM and Cisco Uni ed Contact Center Express implementations.
TC&C has achieved a remarkable reputation in the telecommunication software development, the computer
compliance services. Additionally, Acqueon hosting partners can now bene t from a cloud-optimized architecture, leading to a reduced hardware footprint and streamlined administration.
DNC.COM INTEGRATION STREAMLINES COMPLIANCE Acqueon has worked closely with DNC.com to integrate their highly regarded scrubbing services with LCM. Scrubbing services such as Federal DNC lists, wireless identi cation, wireless ownership and litigation participant
lists are now available. The result is an automated, highly exible authentication process which allows companies to communicate with their customers