Page 5 - Teams Report Q4 2019

4th Quarter 2019 TeamsREPORT by Telecom Reseller 5 Verint Unveils Integrated Financial
Compliance Solutions with Microsoft Teams
Verint’s Solution Bridges ‘Compliance Gap’ by Recording, Archiving across Collaboration Modes in Teams
ORLANDO, FL & MELVILLE, NY - Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement CompanyTM, has announced that the integration* of the Verint Financial Compliance portfolio and Microsoft Teams was showcased at Microsoft Ignite
in Orlando Nov. 4-8. Verint demonstrated
its compliance capabilities, across the full complement of Microsoft Teams unified communication and collaboration capabilities to enable employees in regulated businesses to comply with regulatory compliance requirements.
“Companies are challenged with the increasing scope and volume of voice and electronic communications data that must
be recorded, stored and made available
for retrieval,” says Verint’s John Bourne, senior vice president, global channels and alliances. “The agreement to leverage the joint capabilities of Verint Financial Compliance and Teams—Microsoft’s fastest-growing business application—was announced in
July, and now we’re ready to unveil the results of this collaboration. By making it possible
to capture, store, analyze and retrieve the wide range of collaboration modes offered by Teams, Verint is providing additional and essential compliance options.”
Recording the full breadth of Teams meetings: voice, IM, video and screen sharing
Unified communication and collaboration tools such as Microsoft Teams are powerful enablers of better communications at
all levels within an organization, but traditional compliance recording solutions were not designed to capture all of the communication modes offered by the platform—instant messaging, video meetings and screen sharing, as well as voice calling.
This can pose a challenge when Teams
is used in a regulated environment, where external compliance rules frequently require the recording and retention of all types
of electronic communications. Verint’s multi-platform recording capabilities make it possible for companies that use Teams to be assured they comply with the industry and government regulatory monitoring and archiving requirements.
Verint’s Financial Compliance solution was among the first to be certified for use
with Microsoft Skype for Business and is still one of a few solutions that can capture, store, analyze and retrieve data shared via all the communication modes offered by Skype.
“We are pleased that Verint has leveraged its experience and success with Microsoft Skype for Business to provide the same benefits to users of our Teams platform,” said Mike Ammerlaan, director, Microsoft 365 Ecosystem at Microsoft Corp. “The collaboration enables our customers to meet a mission-critical challenge in today’s toughening regulatory environment.”
Verint Financial Compliance is used by hundreds of organizations, in more than 40 countries and across many industries, that rely on Skype for Business to work more quickly, efficiently and effectively. One of those companies is the Swiss multinational investment financial services company UBS Group AG, a long-time Verint Financial Compliance user with Microsoft Skype for Business.
“We are excited about our continued collaboration with Verint, Microsoft and our partner, Luware AG and look forward to the new integration with Microsoft Teams to expand Verint’s secure and compliance
recording infrastructure across all the communication capabilities Teams offers,” said Gregory Hawkins, Global Lead for Microsoft Teams, UBS. “As our teams are increasingly comprised of remote workers who are frequently dispersed around the globe, a flexible collaboration platform is essential—as is the assurance that we are in compliance with our industry’s regulatory requirements.”
The Compliance integration with Teams will expand on Verint’s broad portfolio of Microsoft IP Co-Sell designated applications. Today, Verint’s Workforce Engagement, Voice of the Customer and Financial Compliance for Skype for Business solutions are all IP Co-Sell designated. The continued collaboration with Microsoft spans Verint’s partnership activities as a member of the One Commercial Partner Program.
Verint is a global leader in cloud and on- premise customer engagement solutions— with a focus on workforce engagement, voice of the customer, intelligent self-service, fraud and compliance.
More at www.verint.com.
* General availability is planned for Q1 2020. n
UCRight Leverages Ribbon’s Session Border Controller to Launch Microsoft Teams Direct Routing Offering in the Microsoft Azure Cloud
Yorktel Announces Availability of Two New Cloud-based Services for Microsoft Teams
Eatontown, NJ - Yorktel, a leading provider of IT services and solutions
- including managed services for enterprise, federal government, and public sector customers worldwide
- has unveiled two new services that dramatically enhance the use of Microsoft Teams. Both services will be added to Yorktel’s portfolio of Univago Cloud Service offerings. The Microsoft Teams Gateway Service, built on the Microsoft certified Pexip platform, enables companies deploying Microsoft Teams to achieve a fully modern and integrated workplace environment by supporting collaboration between any standards-based equipment such as Cisco, Polycom or via a web browser and Skype for Business clients.
The Univago Teams Voice Service allows organizations to quickly enable Microsoft Teams cloud voice calling with the option to use their existing carrier SIP trunk lines.
This dramatically simplifies voice infrastructures, allowing organizations to expand on the benefits of Microsoft Intelligent Communications to better connect employees, boost productivity and create efficiencies.
These two services are part of
the evolution of Yorktel’s Univago Cloud Services portfolio. Yorktel has engineered the Microsoft Teams Voice service to meet the needs of large and mid-size, enterprise and government organizations who are looking to
move to or add Microsoft Teams cloud voice calling to their communication strategy, eliminating the need to invest in the purchase of additional hardware and software.
“Yorktel’s Microsoft Solutions Practice is able to provide a 100%
Microsoft Azure-based voice solution that doesn’t require any on-premise equipment, hosting fees or costly third- party hardware,” said Ken Scaturro, President and COO at Yorktel. “We
can quickly and economically enable Microsoft Teams Direct Routing utilizing our clients’ existing SIP trunks, eliminating the hassle of transferring phone numbers or provisioning new lines. Our distributed architecture
is implemented worldwide within Microsoft Azure datacenters where it connects directly to Microsoft Teams servers.”
Many companies that are expanding globally or have completed mergers and acquisitions find themselves in the situation where a wide variety
of disparate technologies are being used in conference rooms across the organization. One company may have rooms outfitted with a Cisco WebEx system, but they need to dial into a Microsoft Teams call to communicate with another division that may still
be on Skype for Business or Poly. The Univago Teams Gateway service allows clients with these disparate technologies to connect to a Teams meeting quickly and seamlessly.
“These two new services are another step in our commitment to providing solutions the market is demanding today,” said Ken Scaturro. “As organizations all over the world continue their digital workplace transformations using the Microsoft ecosystem, we will continue to offer new consulting, integration, and Managed Services that address the changing digital workplace needs of our customers.”
More at www.yorktel.com. n
New TeamsRoute solution delivers customized Direct Routing calling and collaboration capabilities for Microsoft Teams users
WESTFORD, Mass. - Ribbon Communications Inc. (Nasdaq: RBBN),
a global software leader in secure and intelligent cloud communications solutions, has announced that UCRight, an IT consulting and support firm, is leveraging Ribbon’s Session Border Controller (SBC) Software Edition (SWe) Lite technology to offer UCRight’s customers Microsoft Teams Direct Routing capabilities via its new TeamsRoute solution in Microsoft’s Azure cloud.
Microsoft Teams is a rapidly growing unified communications platform that combines workplace collaboration capabilities, such as chat, video meetings and application integration. Ribbon is among only a select number of vendors whose SBCs are certified by Microsoft for Microsoft Phone System Direct Routing, a service
that connects Public Switched Telephone Network (PSTN) or legacy networks and endpoints to voice calling in Microsoft Teams to integrate voice services and enhance security.
TeamsRoute provides Microsoft Teams users with voice calling, screen sharing, conference calling, secure chat, file sharing, and additional collaboration features using a cloud service. The TeamsRoute solution is a customized Direct Routing offering
for Microsoft Teams, delivering all the benefits of a traditional phone system and collaboration suite at a fraction of the cost.
“UCRight is a longtime and valued Ribbon partner who has built its reputation on providing key verticals, such as healthcare and finance, with high quality unified communications technology and outstanding support services,” said Steven
Bruny, EVP of Global Sales and Services for Ribbon. “We are delighted that they have selected our market-leading SBCs to power their new TeamsRoute Microsoft Teams Direct Routing offering in the Microsoft Azure cloud.”
“As a Tier-1 Microsoft Cloud Solution Provider (CSP), our new TeamsRoute offering allows us to enhance our portfolio with a customized cloud-based solution
that is designed to meet our customers’ individual voice and collaboration needs and not simply serve as a one-size-fits-all model,” Randy Bowles, Senior Architect and Principal for UCRIght. “Being one of the few vendors that have certified SBCs for Direct Routing for Microsoft Teams, in addition to having some of the most reliable technology on the market, made going with Ribbon an easy choice.”
Key Takeaways:
UCRight is leveraging Ribbon’s Microsoft- certified SBC SWe Lite for its new TeamsRoute Microsoft Direct Routing offering in the Azure marketplace.
 Ribbon is one of only a select number of vendors whose SBCs are certified to deliver Direct Routing in Microsoft Teams.
TeamsRoute delivers Microsoft Teams users a voice calling, screen sharing, conference calling, secure chat and file sharing solution from the Microsoft Azure cloud.
TeamsRoute allows UCRight to deliver customized, cloud-based solutions based on a customer’s individual needs.
UCRight is a longtime Ribbon partner, who selected the Ribbon SBCs because of their Microsoft certification and market- proven capabilities.
To learn more, visit ribboncommunications.com. n