Page 10 - Telecom Reseller January February 2016 2017

10 Telecom Reseller
Contextual Communications & Devices:
December/January 2017
messages there are no excuses for anything other than an immediate reply or be at risk
of seeming to ignore your counterpart. is may result in added pressure to interrupt and disturb your current task, and ultimately your once productive life.
CONTEXT IDENTIFIERS
Imagine if your mobile device was aware of your cognitive load at the point of calling? Was aware that the receiver was desperately trying to nish writing a report, or was driving in a snow storm, and direct the call to voicemail. Or if it could be trained that between 19:30- 20:00 every weekday, I was (trying!) to put my child to bed, so would set to “do not disturb”.
If my phone is almost out of power, would
HThe Right Tools for the Best UX
ave you ever counted how many tools browser, but not the app, when vice versa for you use to communicate with others WILLIAMS Skype; in using the app but never the browser? during your daily activities? When It’s all about the context of use, and how t-
you stop to think about it, you realise just how for-purpose the corresponding application fragmented your life is. Why is it reasonable to by Daniel Williams, Senior UX is - Oh, and never forget the caveat that both
have a Whatsapp group with my product team at work? Why choose to exclusively Skype with my parents who live abroad, or predominantly use Facebook Messenger to plan our social lives, and then turn to Slack for chat with other designers and UX peers? Why the need
Designer at Summa (www. summa.io)
for multiple apps that essentially do the same thing, only with a slightly di erent avor? Why do some users use Facebook messaging in a
parties need to be using the same app for any communication to take place. ese issues are further compounded by cultural di erences and communication etiquette among competing channels of communication. With “read noti cation” and “user is typing” status
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