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12 Cloud Questions
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OLWELL RUFFIN PATTERSON
The Newsource on UC ● UCaaS ● Collaboration ● Mobility
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agement Success
Telecom
Services for Avaya
Org Design Determines
Nortel Notes By Pat Patterson, Director of
RCS: Connecting the
TELECOM RESELLER .COM
Call ABP
31-1600 to discuss your application. www.DrayTekUSA.com COLWELL RUFFIN PATTERSON
AGE 15
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PAGE 23
S ● Collaboration ● Mobility 12 Cloud Questions emand for cloud services continues to
MD
our digital lives and users increasingly APPERT
brands, services and work. e GSMA’s Rich Monetization at Xura (www.xura.
co
tnegd
iv
oin gletheir
Every Company
imnv
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surge, driven by corporations interested
obiledeviceshavebecomethefabricof howsecureisthecloud?Nosurprise,analysts
in so ware exibility and scalability. But
CHANNEL
Should Ask Itself
expect to be able to seamlessly
connect to the world, not just with their security services will be a nearly $9 billion market
friends and family, but also with their favourite by 2019. by Nicolás Appert, EVP of With recent high pro le cyber-attacks at
predict security products and cloud-based
TELECOM
companies like Sony and U.S. government Communication Services (RCS) initiative com)
RESELLER .COM The State of IP
was launched as a standardised approach for
agencies, cloud security is in sharp focus.
PAGE 15
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PAGE 23 As we said in August, the C-suite likes the advanced features for enriching voice, chat and Picking up an RCS-enabled device will
nal Design Determines
By Pat Patterson, Director of
Nortel Notes cloud’s exible OpEx model (o en deployed as content – to transform our communications immediately connect users to all other RCS-
Podcasts Management Success D
managing real UC Telecom a subscription-based cloud service) but may not
from the way we shop and pay bills, to the way enabled devices across the globe. is means
totally grasp the implications of adopting the
we interact across numerous digital touchpoints. that, in leemssatnhdanfoar dcleocuades,eernvitceersprciosnetuinseuressctould
cloud. is can lead to well-founded (and not so be connseucrtgede,tdoriavreonunbdy cnoinrpeobrialltionspienotpelreswteitdh
well-founded) fears about the security of a cloud
D
r
ich servinicseos thwaatraer eexmibbileidtydaenddinsctahleaibridlietyv.icBeust
solution. As a result, many large companies are whitohwoustencueeredinsgthtoe cdlowudn?loNaod saunrappripsleic, atnioalny.sts
investing in the private cloud, while slowing their predict security products and cloud-based
use of the public cloud.
RsIeScIuNriGty sGerLvOiceBs AwiLll bAeDa OneParTlyIO$9Nbillion market
According to one estimate, companies with Wbhyil2e0t1h9e.re are only a few RCS-enabled
more than 1,000 employees use an average
h a n d W s e i t t h s o r n e c t e h n e t mh i a g r h k e p t r o t o d l e a y c , y t b h e i s r - i a s t e t a x c p k e s c a t e t d
of 1,154 cloud-based services, “ranging from tocroampansiigensil ikceanStolynyduanedtoUa.Sr.egnoevweerdnmviegnotr and
i n a t e g r e e n s c t i i e n s , t c h l e o u i n d i t s i e a c t i u v r e i . t y i s i s i n i s s i h n a pr p a r f t o d c u u e s . t o
PATTERSON continues on page 21 ›› GooAglse’ws aensnaioduincAemugeunsttt,htahtetChe-ysuwiterleikeenstethrieng
thceloRuCdS’s w eoxrilbdl.e OpEx model (o en deployed as
PCI Compliance in
aAssubpsacrrtiopftitohnis-bdarsievde,clalosut dmsoenrtvhicteh)ebGutSMmaAy not
a n t o n t o a u l l n y c g e r d a s a p U t n h e i v i e mr s p a l l i c P a r t o i o n l e s s o p f e a c d i o c p a t t i i n o g n t h e
f o c r l o “ A u d d v . a n c i e s d c a C n o l me a md u t o n i w c a e t l l i - o f n o s u ” , n t d h e e d n ( e a w n d l y n o t s o
the Contact Center:
nawmeleld-fonuenxtdietder)afteiaorns oafbRouCtSt.hTeosedcauter,itmy orfeatchlaonud 5 8 s o o l p u e t i r o a n t o . r A s , s O a E r e M s u ’ s l t a , n m d a O n y S l p a r r o g v e i c d o e mr s p h a a n v i e e s a r e
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f r a m A e c w c o o r r k d i i n n g w t o h i o c n h e o e p s e t r i ma t o a t r e s , c c a o n m d p e a l i n v i e e r s a w n i t h
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Tcontinuesonpage 16 ›› PATTERSON continues on page 21 ››
The Channel Industry
PCI Compliance in
MELENDEZ
by Will Melendez,
TDon’t Let Your Clients he PCI Security Standards Council has
Global Sales at Voice4Net
e
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o lenrinengcsyfobretihnegiro cuersetodmtoervsi.o lateornso. tion of hybr ideITexitsegnotionfgoarwgany,izmataikoinsgthroaot marefosrubject cltoouPd-CcIencotrmicpbliuasnicnesis sctoamggmeruingic.aMtionres tmhaonde1l2s thmatilulisohnerbiunsiannesesweseirna tohfepUron iteadbiSlitayt,e seaxcicbeilpity, ancdaridn-tberaosepderpaabyilmityenfotsr, ethnrteorupgrhisoesn.line, mobile,
aFnodllovwoicnegcaorme myunfoiucartmionaisn, apnrdedaircetitohnesr0e5fo/f0or2r/2e016 20s1u7b:ject to PCI DSS (Data Security Standards)
r egeuBlautibobnlse.- UpisEm ecatn: sCtheanmgeardkemt baansde for UcCoamaSpaisncieosmwihnog fnreoemd tcousimtopmlemrs,enwthciochmipsliant crceoantitnagctacbeunbtebrles-ouluptieo nesctisinsimthielacrhlyanwniedle. - Oregacnhiiznagti.ons are initiating conversations
with their trusted IT advisors (channel
MELENDEZ continues on page 16 ›› partners) about moving not just core data-
LONGcontinuesonpage 21 ››
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anizational lecom Man
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(www.voice4net.com)
LONG
established strict guidelines for companies that accept credit card payments, setting a
2Complacency
by Zane Long, Vice President host of developments ionftCohmanonteiloSnalfeosraitnRdinugsCtreinetsral
that utilize contact cen(wtewrsw—.rinagncdencotrnals.ceoqmue) ntly,
for resellers of contact center solutions. PCI
compliance mandates are rigorous, fees for non- 016, Oh what a year! As the nal days
MELENDEZ
compliance can be debilitating, and there is little approach, some thoughts have come
leniency being o ered to violators.
to mind regarding what the UCaaS
e extent of organizabtyioWnsilltMhaetleanredeszu,bject opportunity looks like for the channel industry
million businesses in the United States accept as a channel executive over the last 15+ years;
cardT
(www.voice4net.com)
Executive Vice President of
to PCI compliance is staggering. More than 12
in 2017. ese are based upon what I have seen
Global Sales at Voice4Net
-based payments, through online, mobile, what we have seen at RingCentral; and our
and voice communications, and are therefore
e x p e r i e h n e c e P wC I i t S h e v c a u l r u i e t y d S c t h a a n n d n a e r l d p s a C r t o n u e n r c s i a l n h d a s
subject to PCI DSS (Data Security Standards) enterpreisetacbulisthoemdesrtsr.ict guidelines for companies
regulations. is means the market base for
e chthaantnaeclcienpdtucsrterdyithcaasrdeapcahyemdeantsi,ns eettcitniogna
companies who need to implement compliant pohionstt, ofndeewvheliocphmpreenstesnitnstoa “mlaontdiognrafobr”industries
contact center solutions is similarly wide- opthpaotrututinliztye fcornctlaocut dcevnetnedrso—rsatnodarcmontsheeqiurently,
reaching.
pafortrnrerssewlleirths othf ecosnotluactitocnesnthereisroeluntieornpsr.isPeCI
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MELENDEZ continues on page 16 ›› apcpormoapclihantocehcoawncbheadnenbeilliptatritnge,rasnpdactkhaegre is little
p1-24_TR_JanFeb_2016.indd 13
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