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COLWELL RUFFIN PATTERSON Enghouse Interactive’s CCSP
P at 972-83
PA
RESELLER .COM
The Newsource on UC
GE 15 PAGE 23 By Pat Patterson, Director of
TR The Latest
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S ● Collaboration ● Mobility 12 Cloud Questions
CHANNEL TELECOM
how secure is the cloud? No surprise, analysts
RESELLER .COM Telecom Environment &
Contact Center Service Provider (CCSP)
agencies, cloud security
s.
Business Impact: 6 Evaluation Points
the omni-channel contact center option with Microsoft’s Skype for Business, enabling it to
D
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surge, driven by corporations interested
The Latest
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As we said in August, the C-suite likes the contract with housing and homelessness charity,
Podcasts
one of the first providers in the UK to integrate
Services for Avaya
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nal Design Determines
Nortel Notes
cloud’s flexible OpEx model (often deployed as Shelter, to deliver a cloud-based contact center
Star2Star & Bigleaf Announce Strategic Partnership
anagement Success Telecom
a subscription-based cloud service) but may not solution built on CCSP that also makes use of
Organizatio Telecom M
channel Contact Center Capability
in the Cloud
PHOENIX, AZ - Enghouse Interactive, a
leading developer of contact center software
and services, has announced that gold partner,
With recent high profile cyber-attacks at
solution. In adopting CCSP, GCI has become
By Pat Patterson, Director of
emand for cloud services continues to
Every Company
in software flexibility and scalability. But
Should Ask Itself
predict security products and cloud-based
security services will be a nearly $9 billion market offer a cloud-based unified communications (UC)
by 2019.
platform, capable of streamlining the contact
PAGE11
LWELL RUFFIN
center experience for customers.
P
totally grasp the implications of adopting the Skype foreBmuasnindefsos.r cloud services continues to
cloud. This can lead to well-founded (and not so For GCsuI,rtghee, dreicviesinonbytocoimrpoleramtieontsCinCtSePrested
well-founded) fears about the security of a cloud wa
Skype for Business on-premise, for example, but
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by Will Melendez,
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COLWELL PAGE 15
BVrIoEadWsoft To Power Sprint Enterprise Smart Uc Solution
GCI, has implemented the Enghouse Interactive
companieslikeSonyandU.S.government Extending its partnership with Enghouse
is
Interactive, GCI has already won a significant
in
sh
ON
_JanFeb_2016.indd 13
solution. As a result, many large companies are
d i g h i t o a wl c s o e mc u m r e u n i s i c t a h t e i o c n l o s u s t d r ? a t Ne g o y s . u A r p s r A i s n e d , r a e n w a l y s t s
investing in the private cloud, while slowing their Leaptrheedrilcatnsde,cCuornittyacptroCdeunctetsr aPnroddculoctuMd-abnaasegder
use of the public cloud.
at GseCcIuerixtpylaseinrsv,ic“e1s8wmilolnbtehsaangeoa,rwlye$in9tbroildliuocnemd arket
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more than 1,000 employees use an average (EICCW),itahscreaclaebnltehSikgyhpperfofir lBeucsyinbesr-sactotanctkacstat
of 1,154 cloud-based services, “ranging from
c e n c t o e mr a p p a p n l i i c e a s t l i i o k n e i S n o t o n y o u a n r d p o U r . t S f o . l g i o o , v e e n r n a b m l i e n n g t u s
to baegtetnercisesr,vcilcoeuodusrecusrtiotymiesrisnasnhdadrpifffeorceunst.iate
PATTERSON continues on page 21 ›› our oAffesrwineg.said in August, the C-suite likes the
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PATTERSON continues on page 21 ›› communications through its built-in SIP enabled
softphone,” added Leatherland. “This enables us to
PCI Compliance in
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more easily migrate businesses from their existing
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MELEND
integrating with Skype for
eniency being offered to violators.
The extent of organizabtyioWnsilltMhaetleanredeszu,bj
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ept credit card payments, setting a
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Executive Vice President of
the Cloud, the fact that they have CCSP in place,
TDon’t Let Your Clients
Global Sales at Voice4Net
enables us to move them seamlessly to a cloud UC
(www.voice4net.com)
approach, without changing their existing cloud-
Be Fooled into
he PCI Security Standards Council has based infrastructure.
established strict guidelines for companies “CCSP also fits the mould for delivering an
Complacency
that accept credit card payments, setting a omni-channel solution with a light front end,
host of developments into motion for industries
that utilize contact centers—and consequently,
f ns. PCI
c ees for non-
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Executive Vice Presi
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flexibility to work with a broad
ard-based payments, through online, mobile,
(www.voice4net.com)
r
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eed to implement compliant
host of developments into motion for industries
nd voice communications, and are therefore
he PCI Security Standards Council has
range of unified communication
ubject to PCI DSS (Data Security Standards) established strict guidelines for compani
egulations. This that acc platforms
ompanies who n
contact center solutions is similarly wide-
that utilize contact centers—and consequently,
reaching.
for resellers of contact center solutions. PCI
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Gt o C P I C i s I f c o o c mu s p e l d i a o n n c e i n i t s e s g t r a a g t g i n e g r i Cn g C . S MP o w r e i t h t h o a t n h e 1 r 2
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i t s c o a w r n d - P b C a s I e P d a p y ma y e m n e t n P t r s o , fi t h l e r o P u l a g t h f o o r mn l i a n n e d , mi s o b i l e ,
l o o a k n i n d g v t o o i c i e n t c e o g mr a mt e u t h n e i c E a n t i g o h n o s , u a s n e d I n a t r e e r a t c h t e i v r e e f o r e
MELENDEZ continues on page 16 ›› micssoimonpclirainticealcsaynstbeme dseabnidlittahteings,eallntdhothseroenistolittle
CosmubmjeucntitcoatPioCnIsDPoSrSta(lD, wathaicShecsurpiptyoSrtsanadranrdgse) of croegmumlautinoincsa.tiThonis tmecehanoslothgeiems, arskwetelbl aseafdodring twoc-owmapyaSnMieSs wcahpoabnielietyd. to implement compliant
“cGonivteanctthcengtreorwsoinlugtpionpsuilsarsitmy oilfaralyclwouidefi-rst
apprreoaacchhin, ges.pecially in government and the wider
public sector, we feel adding CCSP to our portfolio
MELENDEZ continues on page 16 ›› has helped us expand the range of organisations
continuesonpage 11 ››
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