Page 11 - April May 2018

April/May 2018
Jabra launches Engage – the business headset engineered for ultimate call satisfaction and security
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is critical for any professional headset. Engage incorporates new features
that make it the world’s most secure professional wireless headsets, including authentication and encryption functions along with ‘physical assisted pairing’ that creates a secure link-key between the headset and docking base unit.
l Industry-leading wireless performance: Provides superior wireless connectivity with a range of 490 feet/150 meters, enabling three times more users in the same office space – with no loss in connection quality.
Telecom Reseller 11 Enghouse Interactive’s CCSP
Platform Helps GCI Deliver Omni-channel Contact Center Capability in the Cloud
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we can target within our existing markets but also open up new markets,” adds Leatherland.
The addition of CCSP to the GCI solutions portfolio has also highlighted the strength of the partnership between Enghouse and GCI. “Our customers are impressed with the cohesion of offerings and how integrated our approach is. Most importantly, they know that we can deliver a genuine one-stop shop service to meet their various needs. It’s a great differentiator for the offering we are bringing to market.”
Gary Bennett, VP of Sales EMEA at Enghouse Interactive, says: “CCSP is helping to meet
the growing market need for contact center solutions that deliver low total cost of ownership, operational efficiencies and scalability, together with the resilience to offer zero-downtime business continuity to customers.
“GCI clearly recognises this and we are thrilled they decided to adopt the solution. At Enghouse, we see this is as a great opportunity to strengthen our collaborative partnership. GCI is one of the largest providers of Skype for Business solutions today.
"Adding CCSP to their portfolio opens up exciting new market opportunities for them
in the fast-growing cloud contact center marketplace – and we are really looking forward to working with them to address these.”
More at www.enghouseinteractive.com and www.gcicom.net. n
professional headsets that offer superior wireless capabilities with incredible
call clarity and a superior overall sound experience. Engage supports improved customer satisfaction and employee productivity, all while providing the highest level of security of any wireless headset on the market.
The franchise comprises the Engage 65 and Engage 75 to create a simpler, more competitive premium wireless DECT portfolio.
l Crystal clarity: Advanced noise- cancelling microphone and advanced speakers deliver perfect sound quality even in the noisiest environments.
Independent research has shown
that calls are getting longer, leading to major problems faced by organizations regarding DECT channel availability. Jabra Engage allows three times (3x)
as many workers in a shared space to connect wirelessly, solving the ‘density’ problem experienced by competing technologies, without negatively impacting the call experience in terms of sound quality and range.
l Any call, from any device. Increased availability for calls: Connect to up to five devices simultaneously, increasing your team’s availability for customer calls. Can connect to desk phone, softphone, analog phone and two Bluetooth devices.**
With a wireless range of up to 490 feet/150 meters, Engage frees employees from their work station, allowing them to move freely without affecting call quality. In addition, its advanced noise-cancelling microphones and enhanced speakers provide crystal-clear audio for perfect customer conversations every time, no matter how busy the work environment.
February 19, 2018. See facts on www. jabra.com/commercial-claims
The new Jabra Engage franchise also leads the market in call security. As cybercrime mounts and customer calls routinely involve sensitive data, security
Price: Engage 65 starting from 348 USD. Engage 75 starting from 420 USD.
Broadsoft To Power Sprint Enterprise Smart Uc Solution
With all-day battery life and a rapid charging option, calls can last as long as they need to, increasing team members’ availability and ensuring important and valuable customer conversations are not disrupted. Each Engage headset features an integrated busylight that acts as a ‘do- not-disturb’ sign, letting colleagues know that the user is on a call, thereby reducing interruptions.
l More talk time: Up to 13 hours of talk time and a busylight that acts as a ‘do- not-disturb’ sign.
“With the Engage franchise, we have engineered the industry’s best headset family – one that will have an invaluable impact on call quality, customer satisfaction, employee productivity and security,” said René Svendsen-Tune, CEO at Jabra. “Engage brings benefits to any professional who uses the phone for their work.
l Choice of wearing styles to support different workstyles: With stereo, mono and lightest-in-category convertible models, there’s a Jabra Engage for everyone.
Within almost every business, there
is a group of employees who spend a significant amount of time on call-based communications, from advisors to sales representatives. Now, every individual in heavily phone-based communications can take advantage of Engage to make every conversation better at both ends of the line,” concluded Svendsen-Tune.
https://vimeo. com/263500778/163dfbd36e
Key features of the Engage franchise:
More at www.jabra.com. n
Find out more about the Jabra Engage franchise at: www.jabra.com/engage
* Relates to Jabra Engage 75/65 Stereo and Mono variants.
** Variant dependent.
Pricing and Availability
The Jabra Engage franchise is available now through Jabra partners and at Jabra. com.
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New Sprint offer will include an integrated unified communications (UC) solution to increase employee productivity, mobilize the workforce and simplify remote work
Gaithersburg, MD - BroadSoft, Inc., now a part of Cisco, and a global market leader in cloud calling, meeting, messaging and contact center software as a service (SaaS), has announced that it will power Sprint’s new ‘Smart UC’ solution. The offer is powered by the BroadSoft UC-One application, giving enterprises a truly integrated and mobile collaboration and communication experience.
Sprint’s Smart UC will complement the current business offers targeting small to mid-market enterprise customers who are making the transition between on-premise PBX to cloud- based solutions, with the goal of increasing employee productivity, mobilizing the workforce and simplifying remote work – all while replacing legacy equipment, reducing IT operational costs and streamlining processes.
The offering enables customers with a feature rich and reliable experience including HD video, voice, messaging, screen sharing, file sharing and conferencing, offering a common experience across all users. Smart UC will bring Sprint’s enterprise customers together whether in the office or remote, to enable a seamless and more effective workflow.
“As a result of this collaboration, Sprint’s customer base will have access to the full range of BroadCloud benefits including integrated collaboration solutions that can be deployed immediately”, said Jonathan Reid, Chief of Sales at BroadSoft. “Furthermore, they get those benefits with a fully mobile solution that is scalable for organizations ranging from SMB to large enterprise.”
Additional benefits to Sprint’s Smart UC include:
l Flexibility – Ability to work with current on- premise solutions or fully replace it, with quick implementation
l Cost savings – The cloud solution has low implementation costs and there is no additional hardware needed for regular software or branding updates
l Smarter workflows with contextual intelligence – With BroadSoft Hub, customers can integrate Smart UC with other leading business applications like Google, Office 365 and Salesforce via the cloud to experience a smarter way to work
l Channel support – Access to the Powered by BroadSoft channel partnership program that empowers channel partners grow business and capitalize on customer engagement through selling, onboarding and adoption
“Sprint is best positioned to leverage the mobile-first communication and collaboration cloud solution from BroadSoft. Mobility is a critical component of the digital transformation efforts underway with our business customers” said Sasha Gorman, vice president of Sprint Smart Communications.
“Work is what you do. It’s not a place.
Sprint Smart UC allows businesses to work more intelligently promoting teamwork and innovation. We’re pleased to expand our work with BroadSoft to offer organizations of all sizes this next-generation solution.”
To learn more about BroadSoft UC-One go here https://www.broadsoft.com/UC-One- unified-communications
To learn more about Sprint Smart UC go here https://business.sprint.com/solutions/sprint- smart-uc/ n
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