Telecom Reseller JunJul 2015

SPECIAL CONFERENCE EDITION

TELECOMReseller

NETWORKS • IP/IP-PBX • VOIP • SIP • SOFTWARE • SERVICE

JULY2015

The Top 12

Reasons to

PATTERSON
PAGE 1
SIMPSON
PAGE 1 & 3
PEARCE
McGLAUFLIN
SUTTON
COGNATO
PAGE 13
BOURQUE
PAGE 13
BRENEZ
PAGE 13
PRANSKY
PAGE 17
COLWELL
RUFFIN
Invest in the
PAGE 8
PAGE 10
PAGE 11
PAGE 15
PAGE 23
Cloud Today
EA
Y
1

PATTERSON

WebRTC Client
By Pat Patterson, Director of
Services Marketing for Avaya
M
any authors, including myself, have A browser-based, unified communications
written about the beneits of the cloud in desktop experience that is part of the
its many forms, yet there have been very
Voice4Net WebRTC Framework Suite.
few detailed case studies on the hard beneits
and savings we expect. Given the dearth of hard evidence, I felt many would beneit from
the results of a recent private cloud study by
Forrester.
The Voice4Net WebRTC Client is easy to
Forrester Research performed one of its
forward thinking Total Economic ImpactM (TEI) deploy and use, and represents the most
studies on the potential return on investment effective unified communication client
(ROI) enterprises might realize by leveraging a available today. It supports many
private/hybrid cloud model, versus a traditional
CAPEX communications solution approach.
platformsincluding Mitel, Avaya,
Forrester took a look at how cloud services ShoreTel, along with numerous
for uniied communications and contact
other SIP-based PBX
centers are beneiting ive companies. hey
interviewed companies that had outdated legacy environments.
communications environments that included
diferent types of solutions.
Contact us today to
PATTERSON continues on page 5 ››
find out how this new technology can
Landline Phones: enhance the way your staff does business.

Learn how you can convert this opportunity into revenue
Still Important in
for your organization, by offering end-customer contact
the Enterprise
center experiences that are more customized, effective and

engaging thanks to the WebRTC-enabled solutions
produced by Voice4Net.

AUDIN
Download the Frost & Sullivan
white paper on WebRTC Best
by Gary Audin – Note: This blog Practices Research and
was originally posted at
www.nojitter.com
Voice4Net WebRTC Client
Tat www.voice4net.com/frost
here have been numerous discussions of
the death of the landline and the rise of
wireless phones. But is this true for the
enterprise? I don’t think so. Would you expect
all the customer agents in a contact center to be answering cell phones rather than wired phones?
he Pew Research Internet Project survey,
“Technology’s Impact on Workers” http://www.
pewinternet.org/2014/12/30/technologys-
impact-on-workers/ shed some light on the
use of technology in the workplace. he results
are somewhat diferent than what consumer (214) 237-7600 www.voice4net.com
technology users express.

SIMPSON continues on page 9 ››

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