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June/July 2015
4 planetWebRTC
November 2014 Telecom Reseller 21
The dedicated news source reporting on all things WebRTC

GENBAND and QUOBIS Collaborate to Quickl
customer service... he company specializes recorded. his for various reasons (legal inbound and outbound activities thanks to y Bri n
BRENEZ
continued from page 13
in outbound calls because, according to its proof, operator training, customer history, the eicient blending solution.
leaders, it is the most diicult side of the etc...). hese records are also used to evaluate he CEO runs his business like a big
profession. It is therefore easier to adapt operators on some random conversations and family. It is therefore essential for him that
Advanced WebRTC Capabilities to Service Pr
ovide
r
reasons, very oten candidates applying in aterwards for inbound calls. verify their level of training, the quality of the everyone communicates and helps each other.
call centers hope to operate in the helpdesk he director explains; “When we
conversations, and the quality of information “If you want to maintain a family of this
part (inbound calls) rather than in the sales provided...
specialized in outbound calls we asked
size, you have to be respectful and trustful”
department (outbound calls).
ourselves “how to ind the right people?” and
Here an assessment is made every day!
he added. he center must sometimes cope
Frisco, Texas, and Vigo, Spain, November
two organizations to address the growing
a richer, more immersive communications
WebRTC app l
However, contractors who use our call then “how to keep these people in the long
A coachwho manages up to 8 people has to
with competitors who come to poach his
12, 2014 – GENBANDM, a leading
demand of service providers and enterprises
experience than any other product currently
markets, help
centers are applicants for both inbound and run?” Because you can easily ind 5 super
help and listen (+- 10% of the conversations
recruits.
developer of real time communications
for real-time embedded communications.
on the market. “GENBAND has carved out
revenue-gene
outbound calls.
sales agents but inding 100, 200 or 300 that’s
of each agent) to the agents. When a good
“It has oten happened that employees have
software solutions, today announced
GENBAND’s SPiDR WebRTC Gateway
a distinctive leadership position in WebRTC
of a successf u
his is why the company we interviewed another story. “
element is found, the director asks him/her to
let for competitors and come back here for
it is collaborating with QUOBIS, a
is designed to enable the addition of high
through our SPiDR WebRTC Gateway
is the combin
this week has decided to irst become an outbound communications specialist. he During the selection, the company selects
analyze its own recordings.
the family atmosphere. In fact, the company
leading provider of carrier-class uniied
quality communications across a range
and Kandy communications platform,”
speciic proiles: “We don’t want a bunch
If he/she is able to step back, ind mistakes
could be proud about its personnel churn
Collaborator a
director explains the reasons of this strategic communications solutions, on the
of web, telecommunications and other
said Brad Bush, Chief Marketing Oficer
of opportunists and neither engineers. We
and to propose solutions, then we ofer him/
that does not exceed 10%!
the GENBAN D
choice and reveals some of its secrets for integration of the SIPPO WebRTC
applications. The SPiDR solution allows
for GENBAND. “Working with QUOBIS
are looking for persons capable to adapt
her to be a coach.
“Here we only hire people who it the
The seamless
success.
Application Controller with GENBAND’s
service providers to leverage advanced
to bring to market powerful WebRTC
to diverse sales situations and to use the
In this business, all positions are designed
proile we seek. We do not hire in a hurry
using REST A P
Two diicult but diferent trades. SPiDRM WebRTC Gateway solution. These
communications services including video,
solutions will further help our customers
arguments we give them,“ adds the boss.
to be varied and motivating. his is in fact
to ill for an extra workload. It is necessary
SIPPO WebR T
Making sales calls, appointments or polls is newly combined solutions, which build on
voice, presence, shared address book, call
create revenue-generating opportunities
A constant control and they know it!
one of the best recipes of the center to
to choose between quality and control or
which provid e
very diferent than to take calls for delivery,
the successful integration and deployment
history, instant messaging and collaboration
in the expanding web communications
As in all call centers, conversations are
obtain such incredible SLA’s: the right mix of
quantity.” ■ API for appli c
ecosystem.”
of GENBAND and QUOBIS solutions in a
that are embedded natively in applications.
SPiDR WebR T
wide range of ecosystems, will allow the
The market-leading WebRTC Gateway offers
QUOBIS has already successfully tested
the potential implementati c o
applications t SUTTON
Your WebRTC Tool Kit
different devi continued from page 11
c
environments
SIPPO We outright or with borrowed capital. hat’s because b
(WAC) is a ne the equipment has a residual value at the end of
manages We the lease which the inancing company can expect b
seamless inte to realize through the sale or re-lease of the asset. g
and BSS in N With an FMV lease, you’re not paying for the
G
SIPPO WAC i full cost of the equipment. Should you decide
3GPP archite at lease end that you’d like to continue to use the c
of advanced f equipment, you may have the option to buy the equipment at a negotiated fair market rate or use it
identity man at a reduced rental, depending on the lease terms.
a
synchronized here are multiple reasons to use an FMV lease.
management, Your business can realize signiicant beneits from
control, statis the following:
t
variety of exi enterprise or
• Accurate budget planning
s s
“It’s all abo • Reduced cost of use of the equipment
of integrating • Elimination of equipment obsolescence
applications, • Outsourced cost and responsibility of ”
Chief Marketi equipment management and disposal
solution is cu • Bundled services, such as a lease tracking
than 100 serv system to alert the user to the end of the lease
around the w in order to plan for replacement or return of the o
allows us to a equipment, and maintenance.
of customers Long life equipment types—aircrat, w
seamless solu construction, manufacturing, etc.—are suitable
deployments for FMV leases since they typically maintain
communicati
relatively higher residual values. It is also more o
About GE
economically beneicial to enter into an FMV lease for equipment used in projects, common in N
construction, and for seasonal needs, such as in
FROM THE C agriculture. Some shorter useful life equipment
EXPERIENCE types, such as technology and oice equipment, T
leader in sma service provi are also appropriate for FMV leases since they d
80 countries. SkylinkJS Javascript SDK for WebRTC help end users avoid owning obsolete equipment
improves IP n at the end.
scalable, sec enabled Web Applications
$1 buyout leases are oten entered into
u
GENBAND’s when obtaining inancing through equipment m
supports mult manufacturers, and they are frequently ofered as a
video session • Easy to use and scale
sales incentive. Since end users typically prefer to s
communicati hold onto their capital, if their objective is to own o
on public an • Works on Desktop and Mobile Browsers
the equipment in the future, a $1 buyout lease ofers d
lexible, clou • Improved audio performance when compared
100 percent inancing and no down payment which d
IMS, edge an enables them to preserve cash. A $1 buyout lease d
its customers to mobile browser implementations
also gives ownership of the equipment to the end
increasing re • Enhanced performance due to direct hardware
user for tax purposes so bonus depreciation and v
and attracting interest expenses can be claimed.
learn more, v access to features such as VP8 acceleration
Oten the choice between an FMV lease and a $1 buyout lease depends on the predisposition of i
GENBAND.c
• Improved audio performance when compared to
the end-user company. To help make an objective o
About QU
business case, consider the following:
QUOBIS is a mobile browser implementations
in the deliver • No dependency on any on-device browser or web-view 5 Key Questions to Consider in an y
communicati FMV or $1 Buyout Lease Decision:
o
focus on secu • Easy to implement and use
1. How long will your business need to use the
identity man • Powered by the Temasys Skylink Platform
equipment?
a
and enterpris Generally speaking, if the length of time the e
in Vigo, Spai equipment is expected to be used is short term n
the world. Q (which usually means 36 months or less),
U
one of the le an FMV lease is likely the preferable option. a
and deploym Equipment expected to be used longer relative e
after being in to its useful life or that you know you will want to v
implementati keep at the end of the term is appropriate for a $1
o
more than 30
can be found
SUTTON continues on page 23 ››

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