Page 7 - Extra Report on Avaya Q2

2nd Quarter 2017
Avaya Equinox Realizes the Vision of Unified Communications
Telecom Reseller: Extra Report on Avaya 7
Avaya Japan Enhances Integration with “LINE Customer Connect” for Seamless Customer Service and Reduced Costs for Contact Center Operators
Users empowered with a re ned, mobile- rst, fully-integrated communications platform accessible from any browser, device or desktop
SANTA CLARA, CA - Avaya has announced the general availability of the industry’s rst
real uni ed communications (UC) solution, Avaya Equinox. Avaya Equinox delivers simple, mobile- rst communications on the devices, and embedded into the applications and browsers, that employees “live in” every day, ful lling the long promised bene ts of UC. Now, companies and employees within any vertical, within any geography, can experience the bene ts of 1-click, contextual interaction, collaboration and conferencing from any browser or device using this totally streamlined, completely customizable communications solution.
or perpetual pricing models, along with a traditional concurrent user pricing option for over the top conferencing for those with 3rd party solutions.
Quotes
“Green Shield Canada has more than
850 employees across seven o ces in
Canada — from Montreal to Vancouver. We saw an opportunity to explore technology upgrades that would enhance company-wide communications and bring our teams across Canada closer together. With just a single training session, employees have hit the ground running with the tools. e videoconferencing option has provided a solution to overbooked meeting rooms and the instant messaging feature is already cutting down on the number of emails being sent.”
Support for LINE Free Calls on Avaya Contact Center System will help lower the cost of toll- free calling while supporting an omnichannel customer experience
Tokyo Japan - Avaya has announced it has enhanced integration with “LINE Customer Connect,” the customer support service for businesses o ered by LINE Corporation. e expanded relationship provides support for LINE free calls on Avaya Japan’s contact center system, enabling businesses to signi cantly reduce the cost of toll-free calling.
LINE is the most popular messaging app in Japan, ailand and Taiwan with about 218 million monthly active users.
e expanded partnership is another step toward enabling contact centers using Avaya Japan systems to provide true omnichannel support to end users. e expanded integration of di erent channels and added support for the LINE free calling function will enable end users to seamlessly move between chat and VoIP (Voice over Internet Protocol) on the LINE
app while receiving customer support from businesses.
Bene ts to contact center operating companies
In addition to signi cantly reduce the costs of toll-free calling, agents at operating companies will have seamless access the preceding LINE
chat conversation on the Avaya contact center system screen. Avaya’s call-routing feature will allow the agent to continue conversations started on chat or LINE free calls without disruption in the ow of communication.
Bene ts to customers (end users)
Users can connect from a company’s customer support website without having to dial a telephone number, and can seamlessly integrate chat and phone functionality on the same LINE app, allowing them to choose their preferred method of support.
e beta version will be o ered in the Spring this year. O cial launch is scheduled for the summer of 2017.
Quote
“We are very pleased to extend our partnership with LINE, which boasts overwhelming superiority among communication apps.
With the new integration enhancements, we
are able to o er an overwhelming advantage
to contact center operating businesses, with signi cant reduction in calling costs. is is
a bene t that could not have been achieved without integration with LINE. We want to continue to explore collaboration with various companies as we seek to achieve true contact center omnichannel support that enables instant integration of various channels.” Hideki Wachi, Country Managing Director, Avaya Japan. ●
Avaya Equinox provides a best-in-class experience with capabilities that can be embedded into any business process, application or workflow to create unique solutions
Avaya Equinox provides a best-in-class experience with capabilities that can be embedded into any business process, application or work ow to create unique solutions to
serve company or employee requirements.
e solution eliminates migration challenges for companies in the process of moving to
web or cloud-based applications by enabling UC capabilities via WebRTC or HTML5. e consolidation of real-time and non-real-time multimedia communications methods coupled with persistent messaging enables faster responsiveness, increased productivity, and more informed decision-making while reducing IT management and operating costs.
Further, the full UC collaboration and conferencing experience can be deployed and consumed through a cloud computing infrastructure.
Now available globally, Avaya Equinox is hardware agnostic and available out-of-the box on the all-glass Avaya Vantage device, providing an incredible platform for transforming experiences. e platform is sold on a per-
user, suite licensing basis with subscription
Jim Mastronardi, Director, Enterprise Infrastructure, PMO and Procurement Green Shield Canada
“Businesses across verticals are looking for an omni-channel communications approach available from the cloud that eases the burden on employees and IT departments. A fully- integrated, multi-faceted solution that was accessible whenever and wherever work needed to be done was always the vision for uni ed communications but until now remained an unmet challenge. Now, Avaya Equinox is here and challenge met. Uptake has been rapid, with businesses from electronics companies to the healthcare industry bene ting from its simple, contextual, user de ned platform.”
Gary E. Barnett, SVP and GM, Avaya Engagement Solutions
Additional Resources:
Video: A First Look at Avaya Equinox http://www.avaya.com/en/videos/ rst-look-
avaya-equinox/0_90f9s40h/
Infographic: 5 Ways to Get Work Done Faster
http://www.avaya.com/en/documents/5-ways- to-get-work-done-faster.pdf ●
If she dials 9-1-1, will rst responders nd her quickly?
Don’t compromise your employees’ safety.
With end-to-end support, our E9-1-1 solutions for enterprises are simple to implement and manage. We support deployments of all types and sizes including those that contain multiple UC vendors, and in on-premises, hosted or hybrid environments.
Call or click today for more information
877.862.2835 or west.com/safetyservices/
Avaya Receives 2016 HealthTechZone Telehealth Award
Avaya SurgeTM Honored for Improving Healthcare Delivery
SANTA CLARA, CA - Avaya has announced that Avaya SurgeTM (formerly SDN FX Healthcare) has received a 2016 Telehealth Award from HealthTechZone. com, a leading healthcare technology news source.
“With rapid changes in technology affecting the healthcare industry and increased risk of security breaches, we are pleased to be recognized for our efforts to make deploying secure healthcare innovation easy and affordable,” said John Orton, the U.S. Healthcare Practice Leader, Avaya.
Attacks and breaches resulting from IoT devices are expected to escalate over the next several years as more and
more connected devices offer entry points. Most approaches to the issue are rife with complexity, expensive and resource intensive; however, Avaya Surge now offers an alternative. The solution secures, automates and learns, significantly reducing complexity and cost while dramatically improving
the process of tightly securing and managing thousands of devices.
“It is my pleasure to recognize Avaya SurgeTM (formerly SDN FX Healthcare), an innovative solution that earned Avaya the 2016 Telehealth Award,” said Rich Tehrani, CEO, TMC. “I look forward to seeing more innovation from Avaya in the future.” For more information, please visit www.avaya.com and www. tmcnet.com. ●