Page 5 - January February 2019

January/February 2019
Telecom Reseller 5
VIKING
of products and introduces many new innovations, as well as Viking’s core products – such as emergency phones, door entry systems, paging amplifiers, mass notification systems, hot line phones, and more. The catalog is not just a simple product guide; it offers countless ideas and custom solutions for “Access Control” to “Zone Paging” and everything in between.
“So many people rely on the Viking catalog every day because there’s an economical solution on every page.” – Mike Busby, Marketing and Sales Manager for Viking Electronics Inc.
For 50 years Viking has been bringing you the industry leading technology of today and the “tough as nails” craftsmanship of
the past. Viking products are made in the USA and they stand behind their products with a 2 year limited warranty, as well as free
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VOSS
Announces
ServiceNow
Integration for
VOSS-4-UC
Reduces service response times, improves user experience and drives efficiency for organizations managing large scale UC deployments
Richardson, TX - VOSS Solutions has announced its newest integration which consumes and actions service requests that originate from ServiceNow, into VOSS-4-UC.
ServiceNow modernizes an organization’s approach to service management, delivering measurable benefits in service desk efficiency, improvements to IT productivity, and
a general reduction in incidents due to incorrect configuration and errors. Users enjoy a better experience through a well-known interface for all their service requests, including those for UC and collaboration.
Tim Jalland, Proposition Lead at VOSS Solutions commented; “ServiceNow
is increasingly popular in the unified communications arena, and many
of our customers and prospects are approaching VOSS with the desire to integrate their UC management platform with their ServiceNow instance. It really simplifies a whole range of common service requests, such as resetting passwords and replacing phones.
With the latest integration from VOSS between VOSS-4-UC and ServiceNow, this is now a reality.”
Key features of the VOSS ServiceNow Integration include:
l Inbox – VOSS-4-UC regularly synchronizes with the ServiceNow solution, and then loads new service requests into the Inbox. These requests are filtered – those that are in an Open (unresolved) status and are in the service request Catalog are then scheduled for processing. The Inbox also provides a convenient view, with filters and ability to search and sort, to view the list of requests made from ServiceNow.
l Catalog – The list of requests that are supported on the deployment. These typically represent the list of common service requests made through the existing service desk which are then configured into VOSS-4-UC. The latter involves mapping the relevant tables and information fields on the ServiceNow side with those within VOSS-4-UC.
l Provisioning – Once identified, requests are scheduled and processed
– invoking VOSS-4-UC workflows. Note that each workflow may provision several parameters and devices within the UC service.
l Notification – Once complete, a service request is updated (status) to Closed and a relevant status stamp made – aside from a status update this might
.... To read more please visit
https://wp.me/p2Q636-vBu
lifetime product support.
The 2019 Product Catalog is available at
www.VikingElectronics.com where you can browse the online catalog, download a PDF version, or request a copy by mail.
Viking Electronics designs and manufactures over 500 communication
and security products, including VoIP and analog emergency phones, entry systems, paging interfaces, paging amplifiers, mass notification systems, hot line products,
and enclosures. Many Viking products are designed to fix or add unique features to telephone or security applications, keeping costs down while maintaining ease of
use. All Viking products are designed, manufactured, and supported here in the USA, and are backed by a two year limited warranty. For more information, please visit: www.vikingelectronics.com n
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