Page 7 - Telecom Reseller May-June 2018

May/June 2018
Aculab’s Prosody S Enhances Accuracy and Customer Experience for Brekeke’s Call Center Suite
Brekeke CCS now supports Aculab’s Call Progress Analysis (CPA) feature, adding answering machine detection and live speaker detection.
SAN MATEO, CA - Brekeke Software has announced the release of a new version of Brekeke Call Center Suite (CCS). The new version of Brekeke CCS supports Aculab’s Prosody S, adding the ability to accurately detect an answering machine or a live person. This function is most useful when it is used with Brekeke CCS to make outbound marketing/ sales calls. With this newly added function,
the call center service provider can accurately and effectively distribute calls to agents when
a live person is available at the receiving end, and process pre-determined responses when an answering machine is detected.
“We are proud to work with Aculab to present the improved Brekeke CCS that can enhance effectiveness of call center operations and offer better experiences for the customers they serve,” said Shin Yamade, Brekeke’s CEO. “We plan to add Aculab’s VoiSentry in a future version of Brekeke CCS that enables voice authentication, which will further extend the security and efficiency of our products,” added Yamade.
David Samuel, CEO of Aculab, added, “Many organizations, ranging from the smallest SME up to multinational corporations, rely on robust contact solutions to maintain customer loyalty and drive new revenue streams. Our innovative technology combines both traditional and IP-based voice processing capabilities such as interactive voice response (IVR), answering machine detection/live speaker detection (AMD/LSD) and automatic call distribution (ACD). This gives forward-thinking developers like Brekeke Software the scalable building blocks they need to deliver technical and commercial excellence to their customers.”
Aculab’s Prosody S runs on a Windows or Linux host to provide telephony resources for platforms such as contact centers, IP-PBXs, media servers, fax servers and conferencing products. A customer application using Prosody S, makes, receives and interacts with calls using the Aculab Call API, enabling the integration
of telephony with business processes. Licensing on a per channel basis and a distributed architecture enables Prosody S to be cost- effective for systems of any size.
Brekeke CCS provides call center software for building large-scale contact centers and cloud contact center services. To learn more about Brekeke CCS, visit http://www.brekeke.com/ call-center/.
About Aculab
Aculab is an innovative company that offers deployment proven enabling technology for any telecoms related application. Its wide range of APIs serve the evolving needs of automated and interactive systems, whether on-premise, data center hosted, or cloud-based.
Aculab offers development APIs for voice, data, fax, speech and SMS, on hardware, software and cloud-based platforms, giving users the choice between capital investment and cost-effective, ‘pay as you go’ alternatives.
For more information, visit http://www. brekeke.com. n
Telecom Reseller 7
Need to Surface Mount a Viking Product? Find the Perfect Fit with a VE-Series Surface Mount Box!
HUDSON, WI - Viking’s family of surface mount boxes has expanded to include low profile boxes in a variety of sizes and colors, making the VE-Series even more versatile for your surface mount application.
“This is an upgrade that our customers have been asking for. These low profile boxes are tough, yet aesthetically designed for hallways, store fronts and building entry, or any crowded area.” – Geoff Heintz, Engineering Manager, Viking Electronics.
Viking’s trusted VE-Series surface mount boxes are installed around the world for a
variety of applications; like tropical resort pool-side emergency phones, commercial and residential entry phones, high-security prisons and everything in-between. Viking’s rugged surface mount boxes are weather and vandal resistant, which makes them ideal for surface mounting Viking products in almost any environment.
The VE-Series surface mount boxes are available in 4 different sizes - designed to fit Viking’s door entry phones and panel phones, as well as many emergency phones. Choose from textured black, textured red or stainless steel finishes, and determine if the VE-Series box needs a rain guard or not. An optional aluminum panel is available and can be customized to mount smaller devices like card readers or stand-alone keypads.
For more information on the VE-Series visit: https://www.vikingelectronics.com/product_ docs/DOD/424.pdf
Viking Electronics designs and manufactures over 500 security and communication products; such as Emergency Phones, Entry Systems, Paging Interfaces, Amplifiers, Mass Notification Systems, Hot Line Phones, Auto
Dialers, Enclosures, and more. In addition to our extensive analog line, we also offer a large selection of IP based solutions. Viking’s VoIP products are SIP compliant, with features such as built-in relays and automatic noise canceling. We are continually developing new ideas using the latest technology to expand our product lines. As always, Viking products are designed, manufactured, and supported in the USA and backed by a two year limited warranty. For more information, please visit: www.vikingelectronics. com. n
Windstream Enterprise announces major upgrade to UCaaS platform
platform upgrade is just one example of their shared commitment to continuously improve their solutions with enhancements that streamline and simplify how customers use UCaaS in their business.”
Mitel has been recognized within the industry for its innovative cloud-based solutions that help increase productivity and agility, and enhance the customer experience. The Mitel platform is an integral part of Windstream Enterprise’s best-in- breed UCaaS platform.
Windstream Enterprise offers a
range of complementary network and communications solutions including SD-
WAN Concierge, integrated network security, and access, transport and business continuity solutions including Wavelengths with Optical Encryption, Ethernet and Fixed Wireless that are collectively designed to help businesses increase productivity, improve ROI and win. More
at windstreambusiness.com.
Additional information is available
at windstream.com or windstreamenterprise. com. n
Enhancements will simplify and streamline features and increase functionality to improve the customer experience.
LITTLE ROCK, AR - Windstream Enterprise, a leading provider of advanced network communications, announced the upgrade
of the Windstream Enterprise UCaaS Mitel platform, enhancing its value as a solution
for businesses seeking an enterprise-class UC solution that integrates voice, multi-media, unified messaging, mobility and other services onto a single, unified platform.
According to Gartner’s 2017 Magic Quadrant for Unified Communications as a Service, Worldwide, UCaaS capabilities now exceed those available from premises-based UC solutions. While premises-based UC still accounts for about 70 percent of the offerings sold to mid-size and large enterprises, UCaaS providers are expanding
their capabilities to meet enterprise service needs. As companies continue to move key business functions to the cloud, UCaaS provides a robust, enterprise-class UC solution that integrates
voice, multi-media, unified messaging, mobility and other services on a single unified platform enabling businesses to address multiple needs easily and cost-effectively.
“Businesses of all sizes recognize that digital transformation is essential in a competitive environment. As a company pledged to helping our customers make that transformation, Windstream Enterprise is committed to staying current on the latest trends and technologies, including those from partners who are best-in- breed in their industry,” said Joseph Harding, executive vice president and chief marketing officer of Windstream Enterprise and Wholesale. “Mitel is one of those partners, and this major
@Comm® Offers the Next Generation Call Accounting and Reporting Solutions
MANCHESTER, NH - CommView Plus®
is @Comm’s latest generation Call Accounting and Reporting Solution! Built with the user
in mind, our browser interface is simple to
use and easy to navigate. CommView Plus is adaptable and performs in all types of verticals across all different types and sizes of businesses, organizations and agencies. CommView Plus, just like predecessors, works in harmony with any brand of PBX or VoIP solution providing CDR, including voice networks with multiple manufacturers and models. This server-based application solution functions either in a
single site environment or can be setup across multiple locations while maintaining full functionality. CommView Plus delivers data and information seamlessly with near real-time speed!
CommView Cloud® is the cloud-based deployment option of @Comm’s next generation Call Accounting and Reporting Solution! Our latest product addition is quick
to deploy with a simple, low cost/low risk subscription model. CommView Cloud is a dynamic solution designed for all businesses, in all verticals and any organizational size. CommView Cloud functions seamlessly in a single location or with an organization with multiple locations and thousands of employees.
“We love working with @Comm! Switching from an onsite, unsupported legacy PBX application provided a series of technical challenges but these showed the high level
of support, the responsiveness and the transparency @Comm brings to the table. CommView Cloud is so simple to use. In addition to the scheduled Call Analytics reports that arrive in my inbox daily, I am able to login from anywhere to investigate call activity on- demand. CommView Cloud gives us only what we need without the extra administration and expense.”
– Carol Dore-Falcone, Palm Harbor Medical, Inc.
“When we set out to create our latest voice network reporting solutions, a simple-by-design approach, built upon easy navigation applicable to all users, was our primary consideration. CommView Plus and CommView Cloud accomplish this as both offer simple on- demand and reliable automated reporting to bring employee performance & productivity metrics, telecom operating costs, and voice network security to the forefront. Since you cannot manage what you cannot see, each CommView deployment option supplements our re-imagined report creation process, with
a dashboard showing system status and call statistics as well as convenient administrative capabilities and much more! With solutions
for all vertical markets, phone system manufacturers and our wide range of channel partners, @Comm truly is a one stop shop for all of your voice network reporting needs.”
-David Cyr, Director of Sales More at www.atcomm.com.