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05
TelStrat Receives 2016 January/February 2016
CUSTOMER Magazine
Product of the Year Award
BE Y
11RIA
New 3CX Partner Program WIGGINS CRAY SPORCK MCPHAIL PATTERSON MELENDEZ COLWELL RUFFIN
CD
Rewards Loyalty
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BSO
SUT

Keys to Service

Provider Survival in

Today’s Cloud Driven Cloud Telephony

UCaaS World

WIGGINS

-
by Paul Wiggins, Director of UC
Strategies for Tone Software
U
ni ed Communications is quickly moving
to a “per-seat, per-month” consumptive
cloud and hybrid model, where barriers to
entry and adoption are low—and the perceived I
value of “pay-for-use” is high. is shi to a •
UC-as-a-Service (UCaaS) consumptive model
has broad implications for Managed Service
Providers (MSPs) competing in this growing
sweet spot.
For MSPs, understanding this shi will be
critical in their e orts to gain new clients, and
retain existing clients. e providers that o er
the best mix of “pay-as-you-go-services,” price,
quality, and ability to deliver on SLAs will win
the day.

WIGGINS continues on page 5 ››
How Omnichannel

Adds Value for
Vi ualized Communications
Your Contact

Center Customers
Aeonix is a so ware communications solution that
consolidates disparate business applications into a single,
fault tolerant platform. The Aeonix Unified Communications
PART 1
platform resides in one vi ual or COTS se er. Aeonix runs
on virtual systems including vmware, Hyper-V and AWS,
CRAY
and can easily port from one platform to another. Cloud

by John Cray, VP Product based, hybrid, or on premises, Aeonix provides the same
Management for Enghouse enterprise grade feature set and capabilities. The Product's
Interactive (www.eng- unparalleled scalability also delivers immediate ROI for a
houseinteractive.com)
Managed Se ices practice.
O
K, imagine this. You’re online, trying to
buy that new shirt, but it doesn’t appear to .tadirantele.com
come in your size. Luckily, the site has a
web chat interface, so you ask for help, chat with Tadiran Telecom Inc.
marketing@tadir america.com
an agent, and together you nd the perfect t.
Seconds later, your receipt appears in your Email, 2121 Barre Pa Drive, Suite 102 Tel: +1 617 506 7200
along with a link to a special o er for 20% o that Kennesaw, 301
matching pair of pants. You click, you’re back U
online, and the chain continues .

CRAY continues on page 8 ››

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