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May/June 2016
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Three tips for
When you have to be right
taming the complex
call center cloud
integration
MILLER
Heidi Miller, Chief
Conversation Starter, Spoken
Communications, (heidim@
spoken.com)
F
or large enterprise with complex call center
systems, transitioning to the cloud can seem
like a nightmare
A vast majority of today’s call center IT
professionals are either currently transitioning
their on-premises infrastructure to cloud
solutions or realizing that cloud integration will
soon be a necessary element to remain on the
cutting edge in the contact center space.
In fact, the cloud-based contact center market
is maturing at a steady pace, according to DMG’s
“2014-2015 Cloud-Based Contact Center
Infrastructure Market Report.”
MILLERcontinuesonpage 9 ››
Tax & Accounting
Why Scale-Out NAS,
and Why Now, Part 1
CCH® SureTax®
Communications
BERNBO
by Stefan Bernbo, founder and
CEO of Compuverde (www.
compuverde.com)
T
raditional storage architectures were
Are your telecom sales creating a growing tax liability?
built on solutions that scaled vertically.
at worked ne for a while, until the When you resell telecom, you are responsible for the
mobile craze and the Internet of ings deluged
networks with zettabytes of data. Today, vertical tax liability from the products that you sell. Avoid
storage is insu cient for storing such massive unfunded tax liabilities, interest and penalties by
volumes of data – at least, not cost-e ectively or addressing your tax compliance needs from the start.
at high performance levels.
CCH SureTax Communications provides robust, real-
e majority of data centers around the time, accurate tax calculations for telecom resellers
world are still using vertical scaling solutions with the reporting you need to stay in compliance.
for storage, which means that organizations
are seeking alternatives that allow them to
scale cheaply and e ciently in order to remain
competitive. And now, with so ware de ned 5/16 2016-0135-1
SalesTax.com/CCHSureTaxCommunications
storage moving forward, we see the use of more
scale-out storage solutions in data centers.
BERNBOcontinuesonpage 10 ››
