Page 2 - Cisco Q4 2019

2 4th Quarter 2019
NEWS l PRODUCTS l PEOPLE l EVENTS Telecom Reseller: Cisco Tribune
Inference Solutions
Enables Conversational
AI for Cisco’s On-
Premise Platforms
Enterprises using Cisco’s UC and CC offerings can upgrade their IVRs to Intelligent Virtual Agents without “ripping and replacing” existing software and equipment
Netformx innovates with new profitability tools to delight Cisco Partners ...continued from page 1
yourself, which is time consuming.” Keith Schifano, Logicalis Solution Architect
SyCom Tech grows deal profitability with PIT
Case Study: http://bit.ly/SyCom19
“In under a minute, the PIT analysis shows all available promotion and incentive options, along with their cost discounts. Identifying qualifying Fast Track, OIP, and other discount opportunities is already paying off. So now our team can focus on business decisions and their customers instead of grinding through spreadsheets.” Tom Cricchi, SyCom CEO
“PIT was so easy to learn and to use. I quickly could see the Fast
Track discount and the actual dollar savings. This was a promotion that neither SyCom nor Cisco was aware of. Without PIT I wouldn’t have realized FastTrack was an option
and would have stuck with the DSA. PIT provided the documentation we needed to make our case with Cisco. It was a good thing we took advantage of the promotion right away, as it is no longer available. Because of our responsiveness, we were able to get back into the account, and to also make money on the deal.” Michele S. Lempke, SyCom Inside Sales
Interested in learning more?
Visit us in the Partner Hub at Cisco Partner Summit in Las Vegas. Our team attending will be happy to meet with you or can be reached via sales@ netformx.com.
Netformx Partner Incentive Tool and Netformx VIP Calculator are currently only available in the US, LatAm, and APAC. Learn more about these tools are at www.netformx.com n
SAN FRANCISCO, CA - Inference Solutions, a global provider
of Intelligent Virtual Agents (IVAs)
for sales and service organizations, has launched new solutions that extend the self-service capabilities
of Cisco Unified Communications Manager (UCM), Unified Contact Center Enterprise and Unified Contact Center Express (UCCE/X). Enterprises using these on-premise solutions can now easily upgrade their existing
IVRs with cloud-based virtual agents powered by conversational AI.
With Inference, IT organizations
do not need to “rip and replace” their existing Cisco platforms to move
their IVRs to the cloud. They can continue using UCM and UCCE/X while deploying cloud-based virtual agents managed by Inference, enjoying the benefits of an advanced self- service solution without installing
the software, hardware or equipment required to run it. When organizations are ready to move their on-premise Cisco users to a cloud-based solution, their virtual agents will easily make that transition.
“Millions of UC and CC seats
are deployed on-premise, and organizations not ready to completely transition to the cloud can use Inference’s cloud-based virtual agents for automated, AI-enabled self-service,” said Callan Schebella, CEO, Inference. “Whether an organization uses an on-premise, hosted or cloud-based solution, our platform enables them
to serve and support their customers with advanced, conversational self- service experiences.”
Inference Virtual Agents automate the routine and repetitive conversations handled by live agents, using speech recognition, text-to-speech and natural language processing from multiple vendors including Google and IBM. These technologies make it easier for customers to get support through an automated system because the complexity of the interaction can be dramatically simplified. Increased automation and conversational self-service results in reduced costs, improved compliance and better customer experiences.
Inference’s latest release, Studio 6.3, offers a suite of new features,
including an advanced queue callback solution and improved natural language understanding. The Studio 6.3 enhancements will be available to Inference’s current partners, as well as to new on-premise enterprises, in late October.
To support the sales of Inference IVAs to enterprises using Cisco’s on-premise solutions, Inference has also introduced new reseller and referral programs for Cisco Systems Integrators and Authorized Technology Partners. Inference collaborates
with a growing list of Cisco partners, such as ShoreGroup and SpeechSoft Solutions. Additionally, a global network of Cisco BroadWorks service providers, such as AT&T, Telstra, Vonage and Nextiva, resell Inference to extend their hosted UC and Contact Center solutions with a wide variety of self-service capabilities.
To learn more about how Inference Solutions is helping Cisco and other telecommunications carriers and contact center software providers build and deploy IVA solutions
for their customers, visit www. inferencesolutions.com. n
Altus announces Webex Calling offering for business communications
Nashville, TN - Altus has been named by Cisco Systems, Inc, as one of the first North American VoIP service providers authorized to sell the new Webex Calling offering for business customers nationwide
The new offering includes
a complete, fully featured, business phone system, unlimited domestic calling, and Webex Teams for persistent workspaces, group messaging and team collaboration. In addition, customers have the option to add web conferencing or contact center services for a fully integrated suite of services.
“We are really excited to launch Webex Calling in
partnership with Cisco,” said Brian Jones, the company’s CEO. “If you look at what Cisco has done putting the global leader in VoIP calling, BroadSoft, together with Webex, the global leader in meetings, the offer is really compelling. We have found that customers want to consume these services from a single, trusted vendor. With the Webex Calling offering Altus is really well-positioned
as more and more companies
in the mid-market and enterprise look to migrate their communications to the cloud.”
And it’s not just the company who is excited. Chase Chandler, president of Nashville-based investment firm Canterbury Tollgate, recently deployed Webex Calling for his team.
“We were looking for a secure phone system and collaboration tool that would enable our
employees to effectively communicate across all kinds of devices and networks. With Altus Webex Calling from Cisco, that’s exactly what we’ve found. Altus has enabled us to communicate more effectively with each other and with
our customers, regardless of whether we are in the office or on the road.”
More at https://www. altustechnology.com/. n