Page 3 - AvayaExtra Q1 2018

2nd Quarter 2018 Avaya Completes Telecom Reseller: Extra Report on Avaya 3
Feds Want 21st Century Acquisition of Spoken
Avaya Announces New Smart Desktop Devices for the Hospitality Industry
SANTA CLARA, CA - Avaya Holdings Corp. (NYSE: AVYA) announced new and enhanced smart devices to drive digital transformation for hospitality companies, including a new release of Avaya VantageTM, the company’s agship device for delivering superior experiences, and a portfolio of IP devices designed speci cally for the industry. ese smart devices drive
a new level of convenience and automation for hospitality companies, spurring revenue generation and market di erentiation.
Hospitality providers are already using
the Avaya Vantage device to furnish guests with new amenities, such as bedside environmental controls and access to services. Recent research conducted by Avaya in the US shows that these bedside features are perceived as highly valuable by business professionals — three out of four respondents would like bedside environmental controls, and half of those surveyed would like to view or request hotel services from a bedside
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clearly already present, as seen in the survey results, so agencies that don’t have a plan to implement UC will only be postponing the bene ts of bridging traditional and remote work environments. e concept of a uni ed o ce where employees can work seamlessly across multiple devices and locations—not just through e-mail, but with teleconferencing, chatting, and screen sharing—helps to increase the rate, quality, and ease of work for federal employees. is is strongly backed by the study, with respondents reporting that the concept of a uni ed o ce increases productivity (46%), accelerates mission results (34.5%), and improves overall employee morale (35%).As agencies assess how to best translate their modernization funds into e ective, visible e ciency gains, investing in UC should be top of mind. Not only is the technology clearly in demand by federal employees, but the e ciency gains realized from investing in UC means that the technology pays for itself quickly, which helps to ease budget concerns. By implementing UC, agencies will be better positioned to meet not only future employee needs, but to achieve their missions in the 21st century. ●
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Avaya’s latest cloud investment provides customers with exible solutions across public, private and hybrid cloud models
SANTA CLARA, CA - Avaya Holdings Corp. (NYSE: AVYA) has announced that it has closed its acquisition of Spoken Communications (“Spoken”), a leading innovator in Contact Center as a Service (CCaaS) solutions and customer experience management applications built on conversational arti cial intelligence. e Spoken platform accelerates Avaya’s
growth in cloud-based solutions and provides
a reliable and highly scalable cloud platform
for customers of all sizes. Customers around
the world can con dently move to the bene ts of cloud at their pace and in the way that best meets their needs, building upon the robust functionality of their existing solutions.
Continuing to invest in innovation for the future, Spoken brings a transformative platform with many built-in features that today require third-party tools. is greatly simpli ed model will make it easier for customers and partners to do business with Avaya. With over 170 patents and patent applications, Spoken’s intellectual property will supercharge Avaya’s move into Big Data, Machine Learning and AI, as well.
Spoken’s cloud-native, multitenant
architecture is already fully integrated with Avaya customer experience technologies, providing a robust cloud architecture for
Avaya’s omnichannel o erings. And because Avaya and Spoken have been working in a co- development partnership for more than a year, several exible cloud solutions are market-ready today. Customers will also bene t from Spoken’s specialized agent quality so ware applications and services, and Spoken’s IntelligentWire contact center automation solutions. IntelligentWire uses AI and deep learning technologies on live voice conversations to reduce a er-call work, drive more intelligent responses and gain deeper insight into customer sentiment and experience.
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“ is acquisition is the latest example of how Avaya is now moving at cloud speed and investing for the future to provide our customers and partners with the innovative cloud solutions they need. We welcome the members of the Spoken team to the Avaya family, and look forward to building great success together,” said Jim Chirico, President and CEO of Avaya.
For more information, please visit www. avaya.com. ●
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