Page 5 - AvayaExtra Q1 2018

2nd Quarter 2018
Telecom Reseller: Extra Report on Avaya 5
Avaya
Launches
Cloud Master
Avaya Compliant
LATEST NEWS
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tact
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tact
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InGwwenw.iduesvceonnheactnmcaerksetaplsacme.coomt/hconuvseeyrant www.devconnectmarketplace.com/cri
InGenius Support for Avaya IP O ce Receives “Avaya Compliant” rating
OTTAWA, Ontario - InGenius®,
Website
a computer telephony integration
www.devconnectmarketplace.com/ini
innovator, is pleased to announce that
InGenius Connector Enterprise 6.0
Website
www.devconnectmarketplace.com/jacada
is now rated “Avaya compliant” for
www.devconnectmarketplace.com/mutare
the Avaya IP O ce phone platform.
www.devconnectmarketplace.com/nms-adaptive
InGenius enables a connection between
Avaya telephony and leading CRMs that
www.devconnectmarketplace.com/oaisys
is easily adaptable to di erent business
Website
processes. e solution helps contact
https://www.devconnectmarketplace.com/inemsoft
www.devconnectmarketplace.com/spectrum-corporation
centers increase agent productivity and
www.devconnectmarketplace.com/symmetrics
improve customer satisfaction with
https://www.devconnectmarketplace.com/tango- e nceitewnortkcs all handling.
www.devconnectmarketplace.com/telstrat
Avaya enables the mission critical,
real-time communication applications of
the world’s most important operations.
www.devconnectmarketplace.com/xima-software
Just as Avaya IP O ce goes beyond o ce
Website
phones to create a seamless engagement
www.devconnectmarketplace.com/911-etc-inc
experience for customers and employees,
Website
experience by connecting directly into an organization’s CRM with integrated
caller information, phone controls and call notes. It uses existing infrastructure
www.devconnectmarketplace.com/redsky-technologies
and tools to provide a 360-degree view
www.devconnectmarketplace.com/vpi
Website
of customer call interactions for analysis,
www.devconnectmarketplace.com/fcs-computer-systems
reporting and decision-making. “Since
inception, we have been committed to
continuous innovation with Avaya,”
Website
said Kari Simpson, Vice President of
https://www.devconnectmarketplace.com/calabrio
Website
Product Management and Marketing
www.devconnectmarketplace.com/integrated-research
for InGenius. “With the introduction
www.devconnectmarketplace.com/lumenvox
www.devconnectmarketplace.com/netiq
of support for Avaya IP O ce in 2016,
and now the certi cation with our
www.devconnectmarketplace.com/telstrat
www.devconnectmarketplace.com/objecttel
newest release of InGenius Connector
Enterprise, we’re pleased to continue
www.devconnectmarketplace.com/vpi
www.devconnectmarketplace.com/phybridge
the growth of our computer telephony
integration product in lockstep with
Avaya’s roadmap. As a Technology
Partner in the Avaya DevConnect
Website
program, we look forward to future
opwpwowrt.duenvciotinensecwtmiathrkethpleacier.ctoemle/apuhdoioncoydes www.devconnectmarketplace.com/mutare
Website
platforms.” InGenius Connector Enterprise is listed on the Avaya
www.devconnectmarketplace.com/duvoice
DevConnect Marketplace. For more
information about InGenius Connector
www.devconnectmarketplace.com/fcs-computer-
Website
Enterprise for Avaya, go to https://www.
systems
www.devconnectmarketplace.com/movitas
ingenius.com/integrations/avaya/.
https://www.devconnectmarketplace.com/inemsoft
More at ingenius.com. l www.devconnectmarketplace.com/phybridge
Agent 12
Call Contact Center Solutions (continued)
Extra report on Avaya BUYER’S GUIDE
Program
ADDASOUND Wired Hepalidasets
Company Solution name
Now Rated “Avaya Com
nt”
MInterasctsivae Ngoirnthwgest, Inc. INI Equilibrium
Description Avaya Platform
(INI)
Software load balancing delivers high availability for voice applications Avaya Aura® Experience Portal
Company Solution Name
e
Portal
Jacada Ltd. Jacada Workspace Agent Desktop,
Customer service solutions designed to provide an improved customer service experience by Avaya one-X® Agent
streamPlrienminigseagaendt icnltoeuradc-tbioanssedwiuthniafieladrgme ensusmabgeinrgofssoylusteiomns AvayaAAvuarya®IEPxOpeffriceence Portal
l ADDASOUND Crystal 2831/2832, Crystal and extend the value of a company’s investment
Agents identify customers for a full service,
Mutare Agent ScriMptuintga,reanSdpeVeiscuha-ltIoV-RText Avaya-hosted cloud o er that speeds
NMS Adaptive Limited NMS Adaptive CTI Integration
Suite of computer telephony contact center applications designed to enhance small to midsize Avaya IP O ce
and simpli es the delivery of uni ed
2731/2732, Crystal 2731-U/2732-U wired
in its network.
As a Technology Partner, ADDASOUND
Mobility
contact centers
communications services
headsets arecompatible with key Avaya customer
OAISYS OAISYS Voice Compliance and Quality
Voice Compliance and Quality Monitoring solutions
Avaya Aura®
SANTA CLARA, CA - Avaya Holdings Inc.
and team engagement solutions
is eligible to submit products for compliance
Company Solution Name
Description
Avaya Platform
Monitoring - Speech Analytics
Avaya IP O ce
(NYSE: AVYA) has announced the launch
testing by the Avaya Solution Interoperability
iNEMSOFT CLASSONE® iCAS
l Helps businesses improve call quality,
Software that connects Land Mobile Radios with Avaya Aura over IP/SIP allowing all parties to Avaya Aura®
Spectrum Corporation Spectrum Uni ed Contact Center Reporting
Complementary reporting solutions such as data collectors, desktop displays and wallboards Avaya Call Management System
of a new Master Agent program focused on
reduce copmemruanticoante cseoasmt,leasnslyd. increase customer and Test Lab. ere, a team of Avaya engineers Business intelligence solutions for contact center reporting and analysis Avaya Call Management System
Symmetrics Symmetrics nVision Reporting and Analysis
satisfaction. develops a comprehensive test plan for each
accelerating sales of Avaya cloud to small
directly by Avaya, including: customer experience. e following headsets are
l Uni ed communications services, fully now compliance-tested by Avaya:
Company Solution Name Description
Enterprise Infrastructure/Enterprise Networks and Service Management/Enterprise Quality Monitoring and Management
Extra Report on Avaya BUYER’S GUIDE 5
Description Avaya Platform
Tango Enterprise Accelerator Fault Tolerant Transforms any mobile device into an enterprise office phone, securely connecting enterprise Avaya Aura®
through midmarket businesSsoeftsw.aUrender the Telstrat TelStrat Engage
ADDASanOdUmoNbiDle,naetlweoardksi.ng provider of voice application to verify whether it is Avaya Contact center management solutions for call recording, quality management and workforce Avaya Aura®
Master Agent program, sales agents connect potential customers with Avaya; Avaya handles
solutions and uni ed communication devices,
compatible. Doing so enables businesses to
Public Safety & E911 Solutions
has announced that its Crystal 2831/2832, Crystal 2731/2732 and Crystal 2731-U/2732-U
their network without having to replace their
the rest of the transaction, from contracting,
Xima Software Xima Chronicall
Call history, call recording, and real-time reporting suite
Avaya IP O ce
provisioning, managing and billing the uni ed
wired headsets are compliant with key team and
customer engagement solutions from Avaya,
existing infrastructure—speeding deployment
Company Solution Name
Description
Avaya Platform
communications services for the business.
of new applications and reducing both network
911 ETC CrisisConnectTM
Complete, end-to-end E911 solution that is fully compliant with state laws and OSHA Avaya Aura®; Avaya one-X® a globalstpanrdoavrdids er of business communications complexity and implementCaotmiomnuncicoatsotrs.
Collaboration Solutions
Avaya also announced that Jenne, an Avaya
Company Solution name
Description Avaya Platform
optimization using Avaya Speech Analytics
Avaya IP O ce
con dently add best-inA-vcayla sBsuscinaepssaCbomilmituieniscatoion Manager
vaClouneve-yaadndtSeydstedmis,tIrnicbutor,hasSesnitgrynEemderagsenAcyvLaoyca’tsion so warOen,-syitestneomtifsicatniodntsoekrevyipcerso.nnel,viascreen-popore-mail,sothatfirstrespondersmay AvayaAura®;AvayaCommunicatio Communication Resources, ACE-CRI Turnkey Server Turnkey single server VMware® deployment of Avaya Agile Communication EnvironmentTM Avaya ACETM
rst Master Agent. e progMranmageamdedntrSeoslsuetisontshfeor E911-112ADDASquOicUklyNbeDd’sirencoteidsetocthaenecmeelirngegn,ccyomfortable Quotes: Server 1000
and durable headsets are designed to meet “With this compliance testing, businesses can
Inc (CRI)
and 999
increasing demand for Avaya cloud services
while simplifying the process of onboarding,
the special demands of professional users in con dently deploy these new ADDASOUND contact centers and o ces. With ADDASOUND wired headsets in contact centers and o ces
RedSky Technologies Inc. RedSky E911 Manager® & E911
Comprehensive E911 location protection and cloud-based national 9-1-1 routing service Avaya Aura®
deploying and managing the customer’s
Development and Professional Services
Anywhere® Network Service
communications. Under the Master Agent solutions, businesses can take full advantage of with an Avaya infrastructure. ADDASOUND’s
VPI (VoicePrint International) VPI EMPOWER E911 PSAP and WFO Suite Risk management, quality management, and performance optimization. Also provides Next Avaya Aura®; Avaya Proactive Con
Company Solution name Description Avaya Platform
Generation 9-1-1 recording of multimedia communications.
program, agents can o er an industry-leading Avaya deskphones and uni ed communications full product line of noise canceling wired
FCS Computer Systems FCS Professional Services for HMS 400 Comprehensive installation and training services on the Avaya HMS 400 product Avaya HMS 400
sSodnluBthidon to customers with support provided platforms to help deliver the best possible Speech Voice Recognition & Call Recording
headsets is now compliance-tested by Avaya.
e ADDASOUND product line o ers
hosted by Avaya l ADDASOUND Crystal 2831/2832 and classi cation, giving users the exibility to select Calabrio Calabrio ONE WFO and Analytics Calabrio ONE is a workforce optimization and analytics solution Avaya Aura®; Avaya Call Managem
Company Solution name Description Avaya Platform
l Bundled carrier services, i.e. minutes, 2731/2732 headsets using the ADDASOUND the best possible product to t their budget. System
Integrated Research (Prognosis) Prognosis VoIP Monitor and Management Real-time voice quality performance management and monitoring Avaya Aura®
SIP Trunks DN1002 direct connect cable for compatibility — David J. Haney, Sales Director of North LumenVox LumenVox Speech Automation Automated speech recognition, text-to-speech, call progress analysis and speech tuning Avaya Aura® Experience Portal
NetIQ Corp d/b/a Attachmate NetIQ UC and VoIP Management Assessment, diagnostic and management tools for VoIP networks Avaya Aura®
l Desktop options with the Avaya 9600 Series IP Deskphone H.323 America, ADDASOUND
Phybridge Inc. Phybridge POLRE
TDM to VoIP infrastructure solution
Avaya Aura®
Avaya Cloud Master Agent and is already seeing
cable foGrecnoermatiopnat9i-b1-i1liretycowrdiintghotfhmeulAtimveadyia c1o6m0m0uSniecartieonss.
IP Deskphone Release 1.3.11.
l ADDASOUND Crystal 2831/2832 headsets
using the ADDASOUND DN1011 USB cable
canceling, elegant and robust design, natural
interest from the market with the new program,
rUegnisifiteeridngCnoemwmauuthnoirciazetdiosnalsesSaogleuntsioands
Avaya IP O ce
existing Avaya Edge Channel Partners and
completing Avaya compliance testing, ADDASOUND headsets have demonstrated
Company Solution Name
Description
Avaya Platform
Messaging
managed service providers as their agents, as
and the ADDASOUND Crystal 2731-U/2732-U
proven interoperability and seamless integration
Company Solution name
Description
Avaya Platform
Company Solution name
Description Avaya Platform
agents to access Avaya’s industry-leading
6.2. Additional Resources with less than 200 rooms per property
Movitas Movitas Hosted Mobile Solution for Hospitality
Connects guests’ mobile devices to the hotel communication system for in-house, local and Avaya Aura®
communications solutions. is program
ADDASOUND is a Technology Partner in the www.devconnectmarketplace.com/addasound
iNEMSOFT CLASSONE® iCAS
long-distance calling, making those devices virtual room phone extensions Avaya Communication Server 1000
complements the opportunity for Avaya Edge Channel Partners who host Avaya IP O ce
Software that connects Land Mobile Radios with Avaya Aura over IP/SIP allowing all parties to Avaya Aura®
Phybridge Inc. Phybridge POLRE
develop, market and sell innovative third-party
Public Safety and E911 Solutions
TDM to VoIP infrastructure solution
in their own data centers and sell direct to
products that interoperate with Avaya technology
com and www.addasound.com. l
Communciation Server 1000
customers under the Partner Powered by Avaya o9p11tiEoTCn, depending onCristihsCeoinrnebctuTMsiness needs as
Description
Complete, end-to-end E911 solution that is fully compliant with state laws and OSHA standards
Website
www.devconnectmarketplace.com/911-etc-inc
Jenne makes perfect sense to address market
Company Solution name
Avaya Platform
Technologies technology and services for a variety of applications
Avaya Communication Server 1000
l Delivery, management and support Release 6.6 and SIP Release 7.1. “Technology Partners like ADDASOUND
Telstrat TelStrat Engage Contact Center Suite Contact center management solutions for call recording, quality management and workforce Avaya Aura®, Avaya IP Office, Avay
ObjectTel, Inc. ObjectTel CLASSONE Endpoint Manager
Simpli es the integration and management of critical communications Avaya Aura®
l Monthly, subscription-based billing
l ADDoAptiSmOizaUtioNnDusiCngrAyvsatyalS2p8ee3c1h/A2n8a3ly2tichseadsets are providing Avaya customBuesrisnewssitChominmnunoivcatitoinveManage Avaya IP Deskphones
Jenne, an Avaya distribution partner, is the rst
using the ADDASOUND DN1002 direct connect voice solutions that deliver advanced noise-
VPI (VoicePrint International) VPI EMPOWER WFO Suite
Risk management, quality management, and performance optimization. Also provides Next Avaya Aura®; Avaya Proactive Con
thAeuydioeCxopdeasnd their reach in sAeuldlionCgodAesvMayedaiauPancik Sedries AnaUlogSB wiVroeIPdGhaeteawdasyests for compatibility with Avaya
Mutare Mutare SpVeoecIPh-Gtoa-tTeewxat ys communications services.
with the Avaya platforms uAsveadyainAucrao®n;tAavcatyacCeonmtemrusnicatio
e Master Agent program provides a new
one-X® Agent 2.5.10.
l ADDASOUND Crystal 2731/2732 headsets
and enterprises.”
DuVoice DuVoice PMS Integration
Supports the hospitality market by providing PMS interface, wake-up calling, guest voice mail Avaya IP Office
option that rounds out the available choices
using thanedAonDlDineAgSueOstUadNmDinisDtraNtio1n011 USB cable for and Alliances, Avaya
Mobility Solutions
for customers, channel partners and sales
compatibility with Avaya one-X Communicator
FCS Computer Systems Sdn Bhd FCS WinExpress Hospitality PMS
SIP-based, single server and interface system specifically designed for small, boutique hotels Avaya IP Office
Integration
Premise and
cloud-based uni ed messaging solutions
AvayaSIePrvOe r c1e000
— Eric Rossman, vice president, Partnerships
Avaya DevConnect program—an initiative to
www.avaya.com/devconnect
For more information, please visit www.avaya.
Avaya Aura®; Avaya IP Office; Ava
communicate seamlessly.
headset options with a good, better and best
Av
sound quality and great comfort. By successfully
aya Vo
ic
Avaya Aura® Contact Center
Avaya Platform
Avaya Communciation Server 1000
Video Solutions
Avaya Aura®
Avaya one-X® Communicator
well as their customers’.
there and the program rea rms we are on a to provide companies with an easy, fast track to
Conveyant Systems, Inc Sentry E9-1-1
On-site noti cation to key personnel, via screen-pop or e-mail, so that rst responders may quickly Avaya Aura®
www.devconnectmarketplace.com/conveyant
Company SolutionName growthDtreascckrfioprtisounccess.” cloud.We’reexcitedthatJenAnveayisaaPllraetafdoyrmseeing
trendsWonebthsietefront-end,wherecustomerswant simple transactions sales, as well as on the back-
RedSky Technologies Inc. RedSky E911 Manager® &
Comprehensive E911 location protection and cloud-based national 9-1-1 routing service Avaya Aura®
www.devconnectmarketplace.com/redsky-technologies
“In parallel with the development of the
“ e transition to cloud uni ed look forward extending our success as we roll
end where they demand a consistent structure
powered by Avaya Scopia Video
video end-points, mobile devices and pads
solutions
E911 Anywhere® Network Service
communications services just got a big boost out the program.”
of comprehensive service delivery and support.”
For more information about becoming an Avaya sales agent, please email agentsales@ avayWa.ecbosimte
More at www.avaya.com. l www.devconnectmarketplace.com/callcopy
www.devconnectmarketplace.com/knoahsoft
y
Master Agent program, we Ctoranfnersefnocrinmg ed the VPI VPI EMPOWER WFO Suite
Risk management, quality management, and performance optimization. Also provides Next Avaya Aura®
www.devconnectmarketplace.com/vpi
be directed to the emergency Avaya Communication Server 1000
Quotes Mercer Rowe, SVP and GM, Cloud, Avaya traction with the Master Agent program and Global Interactive Solutions, LLC GIS Hosted Video as a Service (VaaS) Cloud-based, feature-rich, multi-point video as a service. Seamless conferencing between Platform Independent
www.devconnectmarketplace.com/global-interactive-
technology behind Avaya cloud, establishing
with the Avaya Master Agent program. e
Gary Levy, Vice President, U.S. Channels,
Avaya
“Agents are among the fastest-growing segments of the UCaaS sales and support ecosystem. However, agAevanyta rPleastfporomnsibility has a
Rob Arnold, Principal Analyst, Digital Transformation, Frost & Sullivan
(VoicePrint International)
Generation 9-1-1 recording of multimedia communications
Avaya Proactive Contact
storefronts for agents and making infrastructure changes that signi cantly improve ease of
uSspee. e che/Vporoicoef iRsesceoengniintiounrapnidloCt alnldRtehceording vCeomlopcanityy with which JSeonlutnioen wnamase onboarded and subsequently building a funnel. Demand is
program leverages the breadth and experience of Avaya Edge Channel Partners and newly authorized sales agents, combined with
the Deexspcrieprtitoinse and industry-leading uni ed
de ned stopping point. Avaya’s partnership with
CallCopy, Inc.
cc:Discover WFO Solution - Speech Analytics
communications services fully hosted by Avaya,
Avaya Aura®
Avaya Proactive Contact
Avaya Aura®
Avaya IP O ce
KnoahSoft
KnoahSoft Harmony
Speech Analytics and Workforce Optimization solutions
Speech Analytics and Workforce Optimization solutions
Sofia knows
Avaya.
AVAYA-TESTED CALL RECORDING SOLUTIONS
Comprehensive support for compliance requirements Quality assurance, evaluation and eLearning tools Ideally pri
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ced for the SMB and Midmarket
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