Page 7 - AvayaExtra Q1 2018

2nd Quarter 2018 Telecom Reseller: Extra Report on Avaya 7 Avaya Launches UC and CC Cloud Solution in New Zealand
‘Powered by Avaya’ SaaS goes live to simplify the cloud transition for the country’s midmarket
Auckland, New Zealand - Avaya (NYSE:AVYA) has announced the New Zealand availability of
its ‘Powered by Avaya’ cloud o ering. e service, launched in partnership with Pyrios, will provide midmarket organisations with a simple but comprehensive means of migrating to cloud- based uni ed communications (UC) and contact centre (CC).
e midmarket is a major economic contributor in NZ and represents one third of
the nation’s GDP despite accounting for only 6.6 per cent of all businesses. However, this market sector is frequently overlooked as vendors either dedicate resources to large enterprise customers, or provide rigid, watered-down solutions that do not deliver the exibility and scalability customers require.
‘Powered by Avaya’ is a so ware-as-a-service (SaaS) stack featuring customisable and exible UC and CC designed speci cally for the
midmarket. e full range of solutions can be deployed on-premises, in a hybrid cloud setup or within a fully-hosted environment, with the ability for end users to manage their migration to the cloud at their own pace through a subscription-based model.
Avaya is working closely with Pyrios to enable channel partners to package ‘Powered by Avaya’ as a complete cloud solution. e initiative
will leverage Pyrios’ long-standing expertise in systems integration to build innovative solutions that future-proof communications experiences. Partners will be able to value-add their own microservices to deliver end-to-end solutions for their customers.
With analyst rm Gartner predicting the public cloud services market increased by 18.5 per cent globally, and NZ recognised as a mature market, there is signi cant potential for channel partners that want to o er the same rich communications experiences customers expect from Avaya solutions delivered on-premises as cloud-based
o erings.
e launch of ‘Powered by Avaya’ marks
the expansion of Avaya’s existing hybrid cloud solution portfolio which also comprises the Avaya Oceana, Equinox and Breeze platforms. ese solutions are developed to empower organisations to implement and capitalise from arti cial intelligence (AI), machine learning, the Internet of ings (IoT), big data and other emerging technologies.
Robyn O’Reilly, Chief Executive O cer, Pyrios, said: “As a nation, New Zealand is among the leaders in the adoption of cloud-based services; from day-to-day applications right through
to specialised solutions. Much of this can be attributed to the densely-populated midmarket, which inspires innovation and adaptability as organisations devise advanced strategies to compete in the fast-moving technology climate. As a system integrator, the launch of Powered by Avaya in this market allows Pyrios to essentially build a brand new business based on a network
of channel partners that advances our existing as-a-service portfolio. is will also help our customers – particularly those in nancial services, government, manufacturing and retail – speed up their own transformation projects within the cloud.”
Peter Chidiac, Managing Director A/
NZ, Avaya, said: “New Zealand is a relatively small yet advanced technology market, and
while organisations in the region have already implemented cloud strategies, there’s still a long road ahead. With continuous innovation in AI and IoT, and the expanding use cases for machine learning and blockchain, organisations will face new market challenges as they adapt to changing demands across UC and CC. We have launched Powered by Avaya to equip our partner network with a sophisticated and customisable toolset to build cloud-based communications solutions that allow our joint customers to transform e ectively.”
For more information, please visit www.avaya. com and www.pyrios.com. l
interoperate with Avaya technology and extend the value of a company’s investment in its network.Streamlined ordering through the Select Product Program is available for CUE Analytics and Versay CX Consulting Services
in the U.S. and Canada. O ers may vary by country. Delivery, implementation, service and support are provided by Select Product Program companies.
Quotes:
“As a long-standing DevConnect Technology Partner, we are excited our solutions are now available through the Avaya DevConnect
Select Product Program (SPP). SPP is a perfect platform for us to extend the innovative features and business value of our products
and services to Avaya partners and end customers. CUE Analytics is a valuable tool for Avaya Aura Experience Portal customers that want actionable visibility into their customer experience and seek the di erentiating bene ts of context-aware, personalized customer care.” — Joseph Carey, President and CEO of Versay Solutions, LLC., An Avaya DevConnect Company and Select Product Program Provider
“ e inclusion of Versay Solutions as part of our A.I.Connect initiative will further help Avaya contact center customers deliver exceptional customer experiences. By including products and services from Technology Partners like Versay in the Select Product Program, Avaya customers can more easily obtain complete end- to-end solutions. With Avaya and Versay, our customers can better understand their contact center results and enhance the interactions they deliver to their own customers.”
— Eric Rossman, vice president, Partnerships & Alliances, Avaya
More at www.avaya.com and www.versay.com. l
Versay CUE Analytics and CX Consulting Services Now Part of the Avaya A.I.Connect Ecosystem and Available through Avaya DevConnect Select Product Progra
KEY TAKEAWAYS:
l Versay joins the Avaya A.I.Connect initiative, bringing Arti cial Intelligence (AI) capabilities to Avaya-based contact center solutions.
l Innovative predictive analytics tools and customer experience journey mapping services can be ordered directly from Avaya and its channel partners.
l Enables easier access to Avaya-compatible technology that extends the value of a company’s contact center.
Chicago, IL - Versay Solutions, LLC., a leader in conversational voice user experience design and application solution consulting, has announced that it has been selected by Avaya to join the company’s A.I.Connect initiative, and that its Contextual User Experience (CUE) Analytics solution and customer experience (CX) consulting services will be sold through the Avaya DevConnect Select Product Program. Avaya is a global leader
in digital business communications so ware, services, and devices for businesses of all
sizes. Avaya delivers open, intelligent and customizable solutions for contact centers and uni ed communications that create seamless
communication experiences for our customers, and their customers.
e Avaya A.I.Connect initiative brings
an ecosystem of leading AI-enabled solution providers together with key Avaya contact center solutions to give customers greater insight and predictive capabilities in their customer experiences. e DevConnect Select Product Program o ers customers a streamlined way to order Avaya-compatible, third-party applications chosen for the powerful capabilities they bring to the Avaya portfolio.
e Versay CUE Analytics application o ered through the program has been compliance-tested for compatibility with Avaya Aura® Experience Portal. CUE Analytics is a real-time predictive analytics tool that provides actionable insight to voice self-service applications running on Avaya Aura Experience Portal. CUE enables customers to quickly traverse large data sets, better understand how end customers are using their applications, and o er AI-driven, context-aware, personalized service across channels. By integrating with an Avaya platform, CUE Analytics makes it easy
for companies to natively extend their current reporting and analytics capabilities for both existing and new applications.
In addition to the CUE Analytics application, SPP customers may also order from a broad range of Versay Customer Experience Consulting Services. e Versay CX Consulting Services o ered through the program include journey mapping, service design, usability testing, and conversational user-experience design. ese services are ideal for companies who need help developing or updating their customer experience strategy in the face of
a growing number of service channels, or seek subject-matter expertise for a given CX initiative.
As part of the Avaya orderable solution
set, Versay Solutions CUE Analytics and CX Consulting Services can be easily purchased through both Avaya and its channel partners. Customers can add speci c capabilities to
their existing Avaya platform or can source
a complete Avaya-based communications solution that incorporates Versay Solutions CUE Analytics and CX Consulting Services.
Versay Solutions and other companies participating in the Select Product Program are Technology Partners in the Avaya DevConnect Program – an initiative to develop, market
and sell innovative third-party solutions that
“Kari’s Law” Now the Law of the Land
advanced business practices and technologies now available on virtually all modern communications systems that eliminate
the requirement for access codes that have historically complicated emergency calling. As a result, laws similar to Kari’s Law were passed in Pennsylvania, Texas, Ohio, Tennessee, and Maine.
“From the beginning, Avaya was the rst company dedicated to changing how various states implement 9-1-1 services,” said Hank Hunt, father of Kari Hunt. “I cannot thank Avaya enough for its unwavering leadership, working side-by-side with me to drive this
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Avaya Praises Signing of Bi-Partisan Direct 9-1-1 Access Legislation
SANTA CLARA, CA - Avaya Holdings Corp. (NYSE:AVYA), a global market leader in contact center and uni ed communications solutions as well as call taking solutions for public safety communication centers, praised the United States Congress for passing “ e Kari’s Law Act of 2017” which requires direct dial access to 9-1-1 services from all devices. Emergency 9-1-1 services commenced in this country y years ago on February 16, when the rst 9-1-1 call was placed in Haleyville,
Alabama. With the signing of Kari’s Law on the anniversary date of that call, these services will now be available directly across all devices.
e campaign to pass Kari’s Law began in December 2013, when the namesake of the bill, Kari Hunt was murdered by her estranged husband in a hotel room in Marshall, Texas. Hunt’s 9-year-old daughter attempted to dial 9-1-1 but was unable to reach emergency resources because the multi-line phone required a “9” to be dialed for an outside line. Kari’s father, Hank Hunt made a promise to his granddaughter that this would never happen to
another child. He worked tirelessly over the last four years to get laws passed at both the state and federal levels.
Since the tragic incident, Avaya took up advocacy for direct dial 9-1-1 from multiline telephone systems (MLTS), supporting Mr. Hunt on his mission to change the dialing practices that were no longer necessary, and which contributed to the tragedy for his family. Advocacy included education and testimony to legislative and standards organizations
here in the United States as well as across the globe. Avaya raised awareness of new and