Page 15 - Telecom Reseller October-November 2019

September/October 2018 Telecom Reseller 15
SIMPLE & EFFECTIVE
Collaboration: Connecting customers to
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Vendor Evaluation: ‘How’ Matters
October/November 2018
Telecom Reseller 15
partners will be very easy with simple tools for finding the right partner. Collaboration within
simpl
Policy, What Policy?
Distribution and New
brand, while offering partners a launsicghnedifiacgalnotbavlaVluAeR. program that helped lead to asuc“cIensskfuelespalientgowKi1thInovuesrtminecnrteMasain-gagementin lated2e0m17a.nRdudfoitrskaycwloilulldeabdaasnedin,tSeranaStioCnallteamof BluReJecaonrsdteinamg amnedmQbuerasliatnydMparntangeresmtoecnotntinue theSgerorvwitchea,nwdeeaxpreanfsoiocnusoifnigtsochuarnenffeol brutsiness and
Yealink and
SJuAst As Much As What Is Delivered
the community will also be kept
e, through the use of social technologies
Ask the Telecom Pro
ated with some of Vonage’s own unication bots.
- November 2018
oint Solutions help optimize and connect stomer interactions for businesses ncluQde some of the largest logistics
: Can I opt out of wireless
anies in EMEA. Nexmo APIs have enabled
emergency alerts?
build Voice Bots into our offerings that creaAsing customer satisfaction and
: There are three types of
ving efficiencies for our customers,”
wireless emergency alerts in the
ndy Griffin, Founder and CEO, tPoint
United States that carriers support:
ions. “The value we get is simple,
AMBER Alerts, Imminent Threat
ng with Nexmo and other partners
Alerts and Presidential Alerts. AT&T
the Nexmo Connect program, we’re
Wireless, Sprint, T-Mobile and
g innovative new services to market
Verizon Wireless allow users with
and we’re improving the businesses of
alert compatible devices to turn off
stomers.” Learn more about Nexmo
AMBER and Imminent Threat Alerts,
ect at www.nexmo.com.
while Presidential Alerts cannot be suppressed. See your carriers’
T VONAGE
FAQs for details on how to change
e (NYSE:VG) is redefining business
wireless emergency alert settings
unications. True to our roots as a
me
for your device.
ology disruptor, we’ve embraced oloQgy to transform how companies unicate:toArcerehaistteobreictatletrebleucsoinmesbsill
s. Ouaruudnitisquoebscololeutdec?ommunications
rmA
brings together a robust unified
: Bill audits identify financial
unications solution with the agility
exceptions including overbilling,
bedded, contextual communications
billing for disconnected services,
hrough Nexmo, The Vonage API
and billing for unauthorized
rm. This powerful combination enables
services. Identifying exceptions
esses to collaborate more productively
paves the way for credits, but
ngage their customers more effectively
audits don’t solve the root cause
s messaging, chat, social media, video
oftheexception.Tothatend,
oice. [1] IDC, Worldwide Voice and
taking steps beyond the audit to
essaging Communications Platform-
diagnose and mitigate exceptions
Service Forecast, 2018–2022, IDC
before they appear on bills is a best
3805418, May 2018 n
practice. Historical telecom bill
audits aren’t obsolete, they just aren’t the full lifecycle management solution organizations need to
eJeans Channel
drive comprehensive technical and
gram Continues to
operational efficiency.
COLWELL earch for famous sayings about laws COLWELL controls. Each of these traits is a leading indicator
and sausage and you’ll find variants of of results. Consider that mature processes yield
(83%) indicate they have a mobile parameters and outlines business rules for
cease to inspire respect in proportion as we know Efficiency First® Adoption – process controls mitigate unnecessary business risk.
policy. Ask enterprise users if they have users to folloAwOwThMePn(twrawvwel.ainogtmoupt.sciodme)of the contract and is difficult to interpret, users are how they are made.” The humor of the quip is So, understanding how results are delivered enables
thiscqcuoordteinagttrtiobuatreedcetontAAmOeTriMcanP poet sweet new smartphone, right? Not exactly. predictable results. Highly automated processes
Research study, most enterprises A well-crafted policy defines acceptable use
John Godfrey Saxe: “Laws, like sausages, by Timothy C. Colwell, SVP reduce human-induced error, and thorough
agreed to a mobile policy, though, and 32% home service area or when a device is lost or more likely to accept and forget than they elevated the more I think about it. I love a great customers to evaluate factors that drive optimal
indicate they are not sure. These dueling sausage, but don’t really don’t care to understand its
stolen.
results. Some managed services vendors go so far
are to exhaust all efforts to comprehend and results and identify risk factors that hinder results.
truths sum up a significant and growing pre-grill genesis story.
While policy enforcement is automated in as to say their processes are proprietary, to shield
relate to the policy. Simplifying and clarifying When drafting laws and making sausage, there
policy challenge: user attachment to policy Telecom, mobility and IT vendors often use a
many instances, if users are unaware of the customers from inspecting the back-office details.
policy can go a long way towards neutralizing are established controls designed to protect the
details is iffy, which exposes businesses and version of the sausage quote to inform customers
acceptable use guidelines and business rules Focusing on vendor results as opposed to
blind acceptance.
integrity of the end product. Controls should also
users to additional security and financial risk. that they should not be concerned with how a
to follow when prescribed conditions are how results are generated seems reasonable
Having a mobile policy and having users be applied by businesses consuming solutions from
Corporate mobile policy is frequently solution is delivered; rather, customers should
present, then the likelihood they will stray on the surface, but the reality is that the ‘how’
accept policy isn’t enough. Users must vendors. Don’t judge a vendor on promised results
treated a bit like a software EULA in that focus on the results. In theory, this makes sense.
from intent or fail to act in a desired manner underpinning the results significantly influences
understand the policy and its intent. When alone. Understand how vendors deliver results to users are aware and engaged, they become
many may not read it before accepting.
increases. One cause behind blind acceptance
make the most informed decision when evaluating more reliable corporate citizens aligned by
Let the vendors excel at what they do and judge After all, accepting mobile policy is just
the quality of outcomes. Understanding the ‘how’ of mobile policy is having a complicated and
vendors to satisfy your business requirements. n common intent. n
them on the results, not the practices that yield the a formality required before ordering that
sheds light on process maturity, automation and unwieldy policy. If your policy reads like a
CallCabinet Launches New
Targets ITSPs, CLECs and ILECs to over half a billion calls throughout the
options include screen capture, PCI DSS
United States? wireless carriers to user devices
offer SaaS Call Recording and Quality world, making it one of the largest
terms for administrative charges. If the
AQ
leader in cloud based Contact Center encrypted Call Recording that meets
business relationship is established
governed by the Federal Emergency : My carrier charges to provide
account management team and seek a
Management Agency (FEMA) within the
waiver or reduced ‘good customer’ rate
services, has announced its CallCabinet
compliance standards including GDPR,
business model that makes it easy to
Public Safety and Homeland Security
practice?
on an as-needed basis.
Partner Program. The program is
MIFID II, PCI DSS, Dodd Frank, SOX, HIPAA and many more. Additionally, the ATMOS Quality Management
deploy and expand as the Contact Center or Enterprise grows. Find out more by visiting www.callcabinet.com. n
designed to enlist new ITSP, CLEC and
ILEC partners to support its Enterprise
SaaS ATMOS Interaction Compliance
and Quality Management service. The
new program will include their existing
organization. Most recently, Ruditsky was part of the
Bureau. FEMA administers the Integrated : Carriers may charge administrative
which is a public safety system connected duplicate records, detail records, and
with participating wireless carriers. different media types. Charges vary by
QChannel Partner Program
: Who is responsible for Wireless IPAWS, and this allows them to broadcast charges prior to entering into a business Emergency Alerts (WEA) in the WEA messages through participating agreement and negotiate custom
Organizations such as county, city, state carrier and situation.
and federal public safety agencies can A best practice is to understand each
register to be an alerting authority in carriers’ rate card for administrative
supporting WEA.
redaction, Agent Scoring and a complete
Management Service single platforms available for interaction
reports package. ATMOS is marketed
: Wireless Emergency Alerts (WEA) are
without negotiated terms, engage your
BOCA RATON, FL - CallCabinet, a recording. The ATMOS offering includes
as a SaaS subscription service, offering
call detail records. Is this standard
customers a “pay as you grow” monthly
by Timothy C. Colwell, SVP
Efficiency First® Adoption –
AOTMP (www.aotmp.com)
Ask the Telecom Pro
- October 2018 Public Alert and Warning System (IPAWS),
fees for several things including A
partners and offer new enhancements
executive team at Actiance, Inc. where he developed
designed to expand the CallCabinet
ISV and OEM relationships with IBM and built and
Corporate Leadership
4PSA Announce
on ITSP, CLEC and ILEC partners to
Meetings Platform Available to Ingram Micro’s U.S.
“There is a terrific market opportunity for BlueJeans
Interoperability
go to market strategy,” stated Ron
Partners; Industry Channel Vet-eran Joins BlueJeans to
as we continue to work alongside the industry’s best
Lead Next Phase of Partner Growth
partners, including Ingram Micro,” said Ruditsky.
Partnership
CallCabinet. “The CallCabinet Partner
MOUNTAIN VIEW, CA - Blue Jeans Network,
“Enterprise companies in every market segment
Inc., creator of the first cloud service to connect
are fully aware of the impact that meeting and
desktops, mobile devices and room systems in one video meeting, has an-nounced a U.S. distribution agreement with Ingram Micro Inc., extending the
collaboration solutions like BlueJeans have on the
relation-ship after successfully selling together in Feature-rich and cost-effective Yealink
our part-ner community.”
Asia Pacific and EMEA for the past year. The deal phones completed interoperability tests
The Ingram Micro distribution agreement follows
will allow a comprehensive network of U.S. channel with VoipNow, the award-winning Cloud
the announcement of BlueJeans’ re-cently expanded
partners to build meeting solutions for any business for communications platform
channel program for partners that include BlueJeans
a measurable and secure increase in productivity and Xiamen, China - Yealink, the global
in their unified communications solutions and help
collaboration.
leading Unified Communication (UC)
customers migrate from legacy conferencing solu-tions
Under the expanded agreement Ingram Micro solution provider and 4PSA, the software
to BlueJeans’ modern cloud platform. The program
channel partners in Asia and now also in the U.S. have company that builds VoipNow, the award-
accesswtoinBnluineJgeaPnBsXMaenedtinUgCs,BpluatefJoeramnsfRoorothmesand BlueJeaCnlsouEdve, nhtasssaonluntoiounnsc. eThd ethmateeYteinaglisnpkl’sathfoigrmh- for the moqduearlnitwy oprhkopnlaecsehealvime icnoamtepslaeltlefdricthtiornobueg-htween employineteesr,opparetrnaebrisliatyndtecsutstfomr tehrsewVhooipwNorwktogether.
platform.
“BlueJeans is a cloud-native meetings platform and a
As a global leading UC solution provider, natural fit within our growing unified communications
offers additional benefits and incentives to partners
Yealink constantly focuses on delivering
and collaboration portfolio,” said Jeff Yelton, Executive
BlueJeans partners, including Dolby Laboratories,
valuable voice communication products Di-rector, Ingram Micro. “Demand for intelligent
Facebook, Kaptivo, Polycom, Mi-crosoft and
as well as video conferencing solutions to workplaces is building among busi-nesses of all sizes,
Voicera, help create a unified experience across all
extend the value of network communication. and we’re excited to extend our relationship with
enterprise endpoints inside and outside the office
Yealink products are equipped with BlueJeans and ex-pand our U.S. portfolio to include
while building innovative applications for the work-
advanced industry technology to ensure a BlueJean’s one-touch video, audio and web confer-
place. For Microsoft customers, meetings are also
better quality and exhibit high definition encing solutions.”
remarkably simple with the Blue-Jeans Gateway
audio or video experience. They also BlueJeans also announced that channel industry
for Microsoft Teams providing one-touch meeting
impress users with rich features and various executive, Barry Ruditsky, joined the company as
and native calendar-ing on any room system. In
value-added functions. Yealink Phone
addition, BlueJeans now includes Microsoft Office 365
SVP, Global Channels. Ruditsky spent nearly 11 years product series benefits customers from
scheduling, which provides one-touch calendar and
at EMC where he managed indirect sales including its high quality, easy deployment, broad
meeting entry from Mac, Win-dows and Outlook Web
OEM, resellers and channel partners with a global sales interoperability and attractive pricing. n
Access. n
At present, CallCabinet has recorded
revenue.
assist us in scaling our technology and
Romanchik, Chief Revenue Officer for
Program provides our partners with
incentives and tools to better serve
their customers and expand into new
morale, engagement and bottom line of the business.
markets for our technology. Our Atmos
There is literally an endless runway for us to grow with
platform is unique where the technology
is completely cloud based, offering
a subscription based service for Call
Recording and Quality Management,
rather than an expensive capital
expenditure like those of traditional
systems. The new program allows our
partners to manage their customers’
demands by controlling the licensing whaonindvaeslltoiwntihnegstkhilelscaunsdtcoemrtiefirctaotiosncsarlequpireodr
to deoliwvenr suecactesvsofulul cmusetsomanedr osuttocroamges.hSoinucres, thedperopgernadminwgaus ipnostnitcuitrecdu, cmhasntannelcpeasr.tnAelrosnhgave incwreaitshedmpuiplteilipnledleavleslwsiothfrimedpurensdsiavencgryo,wfitvhea-mong largneinenetserperlisaeb, ifilintaynacne danaduetdoumcattioicnucpugstroamders.,
our Partners can offer a best in class
Call Recording and Quality Management
platform.” The CallCabinet Partner
Program includes deal registration,
co-op marketing, training and support,
as well as a kickstarter program to help
partners launch their Atmos service
to the market. More information can
be obtained by visiting CallCabinet’s
website at www.callcabinet.com.
CallCabinet ATMOS has been deployed
in many countries throughout the world
and has grown at an exponential rate.