Page 15 - December January 2018 2019

September/October 2018
Telecom Reseller 15
SIMPLE & EFFECTIVE
Vendor Evaluation: ‘How’ Matters
Collaboration: Connecting customers to
SThe Impact of Carrier
December 2018/January 2019
Telecom Reseller 15 Just As Much As What Is Delivered
partners will be very easy with simple tools for finding the right partner. Collaboration within
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Terms of Service Changes John Godfrey Saxe: “Laws, like sausages, by Timothy C. Colwell, SVP reduce human-induced error, and thorough
the community will also be kept
e, through the use of social technologies
Ask the Telecom Pro
rated with some of Vonage’s own unication bots.
- January 2019
oint Solutions help optimize and connect
stomer interactions for businesses
ncluQde some of the largest logistics
: I heard that California may
anies in EMEA. Nexmo APIs have enabled
start taxing text messages.
build Voice Bots into our offerings that
Is this true?
creasing customer satisfaction and vinAg efficiencies for our customers,”
: In December 2018,
ndy Griffin, Founder and CEO, tPoint
news broke that California
ions. “The value we get is simple,
regulators planned to tax text
ng with Nexmo and other partners
messages to fund communications
the Nexmo Connect program, we’re
infrastructure projects for
g innovative new services to market
underserved residents. This plan andwawsea’rbeainmdpornoevdinagfttehrethbeusFiendeesrsael s of stoCmoemrsm.”uLneicartniomnsorCeoambomuistsNioenxmo
ect(aFtCwCw)iwss.nuexdmaod.eccolmar.atoryruling that text messages are information
T VsOeNrvAiGceEs. California, as well as other states, have rights to
e (NYSE:VG) is redefining business
collect surcharges and taxes on
unications. True to our roots as a
telecommunications services to
ology disruptor, we’ve embraced
support various public programs.
ology to transform how companies
By declaring text messages as
unicate to create better business
information services, the FCC
mes. Our unique cloud communications
removed the ability for California to
rm brings together a robust unified
levy surcharges or taxes on them.
unications solution with the agility
bedQded, contextual communications : When will 5G be available?
hrough Nexmo, The Vonage API
rm. This powerful combination enables
essAes to collaborate more productively : 5G is available from the big
ngage their customers more effectively
four wireless carriers in the US
s messaging, chat, social media, video
as of the fourth quarter of 2018,
oice. [1] IDC, Worldwide Voice and
but it’s not available everywhere.
essaging Communications Platform-
Contact each carrier to determine
Service Forecast, 2018–2022, IDC
geographic availability and specific 380s5e4r1v8ic,eMoaffye2r0in1g8cnonfigurations to
meet your needs.
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earch for famous sayings about laws COLWELL controls. Each of these traits is a leading indicator
and sausage and you’ll find variants of of results. Consider that mature processes yield
this quote attributed to American poet predictable results. Highly automated processes
cease to inspire respect in proportion as we know Efficiency First® Adoption – process controls mitigate unnecessary business risk.
how they are made.” The humor of the quip is AOTMP (www.aotmp.com) So, understanding how results are delivered enables elecommunications carriers amend language is present that supersedes the terms of
governed by the Federal Emergency A
the MX-One solution which has been an established part of the telent’s
portfolio of services, which is a key
: Wireless Emergency Alerts (WEA) are
without negotiated terms, engage your
professionally and effectively deliver
call detail records. Is this standard Q
consideration for becoming a Mitel
Mitel solutions. The opportunity also
product offering for many years. The
partner. We have already built up a great
Management Agency (FEMA) within the
waiver or reduced ‘good customer’ rate
demonstrates that telent is now trusted
combination offers total flexibility for
relationship with telent during this
Public Safety and Homeland Security
practice?
on an as-needed basis.
to manage and integrate the entire Mitel portfolio for customers.
existing and new telent customers of all sizes when choosing voice, unified communications and collaboration services for their organisations.
process and I look forward to seeing the work it will deliver in 2019 and beyond thanks to this new accreditation.”
More at www.telent.com. n
“telent prides itself in investing in the
right technology which will meet our
customers’ future business needs. By
becoming a gold partner with Mitel, we
are demonstrating to customers that we
organization. Most recently, Ruditsky was part of the
director at telent.
a successful sale to K1 Investment Man-agement in
Thanks to the new partnership,
late 2017. Ruditsky will lead an international team of
telent is now able to integrate and
BlueJeans team members and partners to continue
provide Mitel’s flagship MiVoice and
the growth and expansion of its channel business and
MX-One solutions to customers. The
revenue.
products deliver feature-rich unified
“There is a terrific market opportunity for BlueJeans
communications and collaboration,
as we continue to work alongside the industry’s best
as well as contact centre capabilities
partners, including Ingram Micro,” said Ruditsky.
which enable faster and more effective
“Enterprise companies in every market segment are fully aware of the impact that meeting and
e s
COLWELL
elevated the more I think about it. I love a great customers to evaluate factors that drive optimal
terms of services from time to service. If it does, then no action is required.
sausage, but don’t really don’t care to understand its results. Some managed services vendors go so far results and identify risk factors that hinder results. time. They provide change notices If not and the impact of the change is material
pre-grill genesis story. as to say their processes are proprietary, to shield When drafting laws and making sausage, there to customers via postal mail, printed on an by Timothy C. Colwell, SVP to your business, then open negotiations with
Telecom, mobility and IT vendors often use a customers from inspectingEffithceiebnaccykF-irosffit®cAedoeptatiiolsn.– are established controls designed to protect the
invoice, or as an electronic alert in a billing
AOTMP (www.aotmp.com)
your carrier for full or partial relief.
version of the sausage quote to inform customers portal.
Focusing on vendor results as opposed to
integrity of the end product. Controls should also Second, keep a record of the technical,
that they should not be concerned with how a Reading and understanding each terms
how results are generated seems reasonable
on the surface, but the reality is that the ‘how’ services are disconnected during the billing
undercpyicnlenainpgrothreatreedsucrltesdsiitgins ipfircoavnidtleydinfoflrutehneces the qupaolrityioonfofuthceomeosn.tUhnthdaetrsrteamndainsg. tThhei‘show’ shedsclhigahntgoenmperaoncsetshsamt altlusreirtyv,icaeustocmonattriaocntuaanldly
eligible to be disconnected without penalty will not receive credits for a partial month’s service after this change becomes effective.
be applied by businesses consuming solutions from financial and operational impact of all terms of
solution is delivered; rather, customers should of service change is an important vendor
focus monanthaegermeseunltsa. Icntivthiteyofroyr, cthuisstomaekress. sOensee. Let thseuvcehncdhoarnsgeexcpeolsattedwbhyatAtThe&yTdionaDnedcjeumdgber them iollnusthtreatresuwlhtsy, nreoatdtihnegptrhaecsteicneosttihceast iysield the
important.
Effective January 14, 2019 AT&T will no
vendors. Don’t judge a vendor on promised results service changes over a contract term and use
a l o n e t . h U a t n i d n e f o r s r t m a n a d t i o h n o w t o v n e e n g d o o t i r a s t e d me l i o v r e e r e r q e s u u i t l a t s b t l e o maketetrhmesminostuibnsfeoqrumeendt cdoenctisriaocnts.when evaluating vendorsFitnoaslalyt,isafsyayporuervbeunstaintievsesmreeqausiurreem, wenotrsk. nto
eliminate all contractual cross-references to
supplemental language, like terms of service
language, when negotiating carrier contracts.
longer offer prorated credits for services cancelled before the end of the billing period.
Ask the Telecom Pro
A
duplicate records, detail records, and
AT&T bills in advance for DIRECTV, U-verse® TV, AT&T Phone, AT&T Internet and Fixed
negatively affects your business, there are a
contract language that indicates changes may
- October 2018
Public Alert and Warning System (IPAWS),
fees for several things including
Wireless Internet services. Currently, when
service agreement to determine if contract
Emergency Alerts (WEA) in the Q
business communications.
Nick Riggott, Head of Sales UK
: Who is responsible for Wireless
IPAWS, and this allows them to broadcast
charges prior to entering into a business
partner of Mitel
The new status reflects the
& Ireland at Mitel said: “telent has
United States?
introduction of the MiVoice solution
demonstrated itself to be committed
...continued from page 13
wireless carriers to user devices
terms for administrative charges. If the
If this or any other terms of service change
While this is not always possible, awareness of
Bureau. FEMA administers the Integrated
: Carriers may charge administrative
few recommended actions. First, review your
occur from time to time helps in the overall risk assessment of that vendor. n
which is a public safety system connected
with participating wireless carriers.
different media types. Charges vary by carrier and situation.
Organizations such as county, city, state
and federal public safety agencies can
A best practice is to understand each
telent becomes trusted gold
register to be an alerting authority in
carriers’ rate card for administrative
WEA messages through participating
agreement and negotiate custom
into the telent portfolio, complimenting
to both the breadth and quality of our
supporting WEA.
business relationship is established
: My carrier charges to provide
account management team and seek a
will always continue to seek out the best
executive team at Actiance, Inc. where he developed
gram Continues to
Telinta and
w with Ingram Micro
trTibeuxtiBoentatenrdTNeeawm
rporate Leadership
Up for SMS Solutions for VoIP
ngs Platform Available to Ingram Micro’s U.S. rs; Industry Channel Vet-eran Joins BlueJeans t
Service Providers
ext Phase of Partner Growth
in the US
UNTAIN VIEW, CA - Blue Jeans Network,
reator of the first cloud service to connect
ps, mobile devices and room systems in one Springfield, NJ and Aurora, NE - Telinta,
meeting, has an-nounced a U.S. distribution a global leader in cloud-based VoIP
ent with Ingram Micro Inc., extending the switching and billing solutions, and
n-shTiepxatBftetrtesur,ctcheesspfruollvyidselrlionfgintongoevtahteivreinSMS acifiscoaluntdioEnMs, hEaAs faonrntohuenpcaesdt yaejaori.nTht oeffdereatol
l o w ma c e o e mt t p h r e e e h v e o n l s v i i v n e g n n e e t we d o s r o k f o V f o U I . P S . s c e h r v a n i c n e e l rs toprbouviildemrse. eting solutions for any business f surableTaenxtdBseetcteurreoffinecrsreawsehiinteplraobdeul csetirviitcyeand
that SMS-enables any US phone number oration.
to both send and receive text messages er the expanded agreement Ingram Micro
via email. VoIP service providers using
el partners in Asia and now also in the U.S. hav
Telinta’s hosted softswitch platform can to BlueJeans Meetings, BlueJeans Rooms and
easily add TextBetter’s SMS services for
ans Events solutions. The meetings platform for
a comprehensive solution using any
odern workplace eliminates all friction be-twee
US-based phone number from any DID yees, partners and customers who work togeth
provider.
eJeans is a cloud-native meetings platform and
This powerful cloud-based combination l fit within our growing unified communicatio
of VoIP switching, billing, and SMS llaboration portfolio,” said Jeff Yelton, Executiv
technology requires no software or
tor, Ingram Micro. “Demand for intelligent
hardware for service providers. TextBetter
laces is building among busi-nesses of all sizes, pairs the end user’s existing email with an
e’re excited to extend our relationship with associated phone number, so that SMS
ans and ex-pand our U.S. portfolio to include messages can be both sent and received
an’s one-touch video, audio and web confer- via the end user’s existing email address
solutions.”
and client. This unique SMS solution
eJeans also announced that channel industry can complement VoIP services such as
i v e , H B o a r s r t e y d R P u B d X i t s , k B y u , s j o i n i n e s e s d a t n h d e R c o e ms i d p e a n n t y i a a l s lobValoCIPh,aMnnobelisle. Ranudiotstkhyerspsernvtincesarolffye1r1edyevairas
C where he managed indirect sales including resellers and channel partners with a global sal
collaboration solutions like BlueJeans have on the
morale, engagement and bottom line of the busine Telinta’s cloud-based softswitch platform.
There is literally an endless runway for us to grow “TextBetter’s SMS solutions unlocks
our part-ner community.” tremendous value for VoIP service
Thp r o e v I i n d g e r r a s m a n M d r i c e r s o e l l d e i r s s t , r ” i s b a u i t d i o D n e a a g n r e e m e n t f o l l o theGaanrnfionuknecl,eTmexentBteotfteBrluCeEJeOa.n“sO’ ruer-cently expand r chapnanrtenl eprsohgiprawmitfhorTpelairntnaeresptrheasteintcslaunde BlueJea
in tehxecirtiunnginfiewd cohmapmteurnfoicrathioenVsosIoPluItniodnustarnyd hel
as a whole.”
customers migrate from legacy conferencing solu-
“Since 2002, Telinta has helped VoIP
to BlueJeans’ modern cloud platform. The progra
service providers around the world to
offers additional benefits and incentives to partner
differentiate themselves in the marketplace, who invest in the skills and certifications required
using innovative cloud-based solutions
to deliver successful customer outcomes. Since
offered by both Telinta and our partners,”
the program was instituted, channel partners have
said Alex Ferdman, Telinta’s CEO.
r. increased pipeline deals with impressive growth a
“TextBetter is a unique and valuable
a large enterprise, finance and education customers.
addition to our comprehensive ecosystem
s BlueJeans partners, including Dolby Laboratori
of industry-leading partners.”
Facebook, Kaptivo, Polycom, Mi-crosoft and
Telinta customers who sign up with
Voicera, help create a unified experience across all
TextBetter for its white label Text service
enterprise endpoints inside and outside the office will receive 30% off TextBetter white label
while building innovative applications for the wor MRC rates. TextBetter customers who
place. For Microsoft customers, meetings are also sign up for new service with Telinta will
remarkably simple with the Blue-Jeans Gateway receive a one-time $400 credit for hosted
for Microsoft Teams providing one-touch meetin Switching and Billing.
and native calendar-ing on any room system. In Please contact partners@telinta.com for
addmitoioren,dBetluaielJse.aMnsorneoawt winwclwu.dtelsinMtai.cromsoaftnOdffice schwedwuwli.ntegx,twbehtitcehr.cpormov.indes one-touch calendar an meeting entry from Mac, Win-dows and Outlook
es Access. n
solutions for their technology needs,”
ISV and OEM relationships with IBM and built and
said Joe Pincus, business development
launched a global VAR program that helped lead to