Page 5 - TelecomReseller OctNov 2017

October/November 2017
Serenova Acquires TelStrat to Accelerate Performance ...continued from page 4
customers have even more freedom of choice in how they build, deploy, and run their contact center for optimum performance.
“Combining the power of CCaaS and WFO allows Serenova customers to quickly realize bene ts to their bottom line through the reduction of employee and customer churn, enhanced contact e ciency, and increased customer satisfaction,” said Tom Schollmeyer, CEO of Serenova. “Our acquisition of TelStrat’s technology and expertise allows Serenova the opportunity to provide its customers with a natively-integrated solution for CCaaS and WFO, and to accelerate its own revenue growth through crosssell and channel synergies. And, because we believe strongly in o ering an open, exible platform to our customers and the market, we remain rmly committed to our existing WFO and WFM partnerships with Verint, Calabrio, and Teleopti as well.”
TelStrat’s Engage WFO is a holistic solution that solves real-world business needs for contact centers of every size. It delivers tools for compliance and disaster recovery recording,
service quality assurance, agent performance improvement and workforce management, as well as analytics and reporting. Engage WFO improves customer experience and satisfaction while containing costs and increasing productivity to drive business success.
“Joining forces with Serenova – an industry leader and trailblazer in the contact center industry – is an immensely positive outcome for TelStrat and our customers,” said Bob Carroll, CEO of TelStrat. “We’re thrilled to be a part
of Serenova’s mission to simplify every aspect of the customer experience from front o ce to back, and I’m con dent that our team and technology will help to achieve that goal.”
TelStrat’s Engage WFO will become part of Serenova’s contact center portfolio that includes CxEngage. Launched in March 2016, CxEngage was developed as an API-First solution to
give customers the framework and building blocks to extend the platform and shape their own custom projects and integrations while leveraging Serenova’s powerful queueing, routing, and reporting engine. With this technology, agents can engage with a customer via any channel, and pivot to another channel while maintaining context to better handle the inquiry, as required.
Learn more at www.serenova.com and www.telstrat.com. ■
Telecom Reseller 5 Fuze Web to Enable the First
Full UCaaS Experience – No Download Required
AudioCodes Expands Range of Devices that Have Completed Interoperability Testing with BroadSoft BroadCloud
Provides a rich calling, conference, video, and modern group messaging experience directly from any modern browser, enhanced through key integrations with Google and Microso
BOSTON - Fuze, the leading cloud-based communications platform provider for the modern global enterprise, has announced
it will be expanding its communication and collaboration experience through Fuze Web, enabling any user or guest participant to enjoy the same experience as Fuze Desktop users without the need to install apps or browser extensions. Expanding on deep integrations with Google and Microso products, users can now further enhance productivity and streamline collaboration from any Web Real-Time Communication (WebRTC)-enabled browser with one simple click.
According to a report by Accuray Research LLP, the global WebRTC market is poised to grow at an annual growth rate of 36.8 percent over the next decade to reach approximately $41.94 billion by 2025. As market demand
is set to increase, Fuze Web is designed to simplify deployment and accessibility of
uni ed communications across the enterprise ecosystem. It provides single-click functionality and integrations with Google and Microso productivity suites, enabling users to seamlessly move between business apps for calling, chatting, meeting, and content sharing without leaving their browser. Additionally, Fuze Web helps simplify real-time collaboration by delivering integrated video conferencing and real-time content sharing capabilities with a frictionless “meeting join” ow for guests.
“We feel a level of acceptance has prevailed when it comes to enterprise communications. Most experiences are fraught with delayed meeting starts, heavy administrative complexity, and compatibility issues with existing operating systems. Frankly, we don’t think that’s acceptable,” said Derek Yoo, Chief Product O cer, Fuze. “Users will nd that Fuze Web
is very much an extension of the platform’s
user experience that customers have come
to know and love, o ering 100 percent of the collaboration technology with zero percent of the hassle. We are doing more than giving users the ability to enjoy the full Fuze experience right from their browser. Simply put: we’re eliminating long-held frustrations altogether by removing what has made the process so unsatisfying and ine cient in the rst place.”
Unlike most collaboration tools, Fuze
Web can run directly from the browser
without plugins or downloads required. Deep integration into Google and Microso enterprise
environments enables Fuze to extend best-in- breed productivity solutions while streamlining internal and external communication and collaboration. For example, users can “Make a Call” using the Google Chrome or Microso Edge Dialer, or they can turn any calendar event into a Fuze meeting, allowing up to 1,000 participants to attend in seconds. Fuze Web also automatically sets a user’s presence based on Google or Microso calendar presence, and can display O ce 365 and Google Calendar contact information just as it would on Fuze Desktop.
IDC estimates that by 2018, over 25 percent of Fortune 500 companies will have deployed IT-supported Chromebooks across their organizations. Fuze Web was designed in anticipation of this trend, and is the rst to deliver a full Uni ed Communications as a Service (UCaaS) experience for Chromebooks.
KEY PRODUCT FEATURES:
Business Voice: Enjoy the full Fuze global voice experience directly from your browser.
● Capabilities: Search contacts across your
corporate, O ce 365, or Google contacts;
click-to-call directly or use the Fuze dialpad. Meetings: One click to join means a more simpli ed meeting experience and the end
of delayed meeting starts and frustrated participants.
● Capabilities: Meeting customization; content sharing; chat functionality; invite options; Fuze Content Locker for preloaded content; full multiparty HD quality video; and recording capabilities.
Modern Messaging: Whether users are sending a brief message to a colleague or working on a group project with individuals from around the world, Fuze Web makes collaboration simple.
● Capabilities: Individuals and group favorites;
hide, mute, favorite, and leave group options; le preview and share prior to download; integrations with Google Calendar and Microso Outlook to support smarter Presence functionality.
“Fuze increases the e ciency of communication by combining a simple user experience, an intelligent platform, and third- party enterprise integrations to enhance every conversation and drive workforce productivity,” continued Yoo. “We were the rst to reimagine the way uni ed communications is de ned with the introduction of a user interface that brings together voice, video, and messaging into one unique app, and we are excited to extend this experience for even more users with the development of Fuze Web.”
For more information, visit www.fuze.com. ■
e newly tested products include analog telephone adaptors with integrated service assurance, high-density analog gateway, IP phones and SBCs for local survivability
LOD, ISRAEL - AUDIOCODES (NASDAQ: AUDC)
Highlights
● AudioCodes has extended its portfolio
of devices tested for interoperability with
BroadSo BroadCloud®
● e latest devices to be tested include:
1. AudioCodes MediaPack 20x – analog telephone adaptor (ATA) with integrated BroadSo PacketSmart analytics for BroadCloud service assurance resulting in lower costs and fewer on-premises devices
2. AudioCodes MediaPack 1288 high density analog gateway – suitable for verticals with
large install-bases of analog devices such as hospitality and manufacturing
3. 400HD IP phone series – 405HD, an entry-level IP phone, was added to the list of AudioCodes IP phone models already validated for BroadCloud
4. AudioCodes Mediant session border controllers (SBC) – enabling local survivability at branch o ces for ensuring voice call preservation during WAN failure
● AudioCodes’ expanded portfolio reduces the
number of vendors at the customer premises and helps accelerate deployment and simplify support
Details
AudioCodes, a leading provider of voice networking solutions that enable enterprises and service providers to transition to all-
IP voice networks, has announced that it has expanded the range of its products that have completed interoperability testing
for the BroadSo BroadCloud hosted telephony service. AudioCodes now o ers a comprehensive portfolio of high quality voice products designed to accelerate and simplify deployment for business customers of the BroadCloud service.
e latest AudioCodes devices to complete interoperability testing with BroadCloud are:
● AudioCodes MediaPack 20x analog telephone adaptors (ATA) that enable seamless integration of analog devices (such as legacy telephones, fax machines and alarm systems) into BroadCloud. e MediaPack 20x devices come with integrated BroadSo PacketSmart analytics for BroadCloud service assurance, resulting in lower costs and fewer on-premises devices.
● AudioCodes MediaPack 1288 high density analog gateway supporting up to 288 devices per shelf. e MediaPack 1288 is ideal for sites with large install-bases of analog devices, commonly found in vertical markets such as hospitality and manufacturing.
● e 405HD entry-level IP phone, which was added to the list of AudioCodes 400HD series IP phone models already validated for BroadCloud.
● AudioCodes Mediant session border controller (SBC) models 500, 500L, 800
and 2600. In addition to delivering reliable connectivity between customer sites and BroadCloud’s SIP trunk service, all Mediant SBC models now o er local survivability for BroadCloud’s hosted UC, ensuring call service preservation during WAN failures.
“By leveraging BroadSo Business cloud uni ed communications, team collaboration and contact center solutions, AudioCodes has demonstrated its commitment to reinventing how people work,” said Taher Behbehani, chief digital and marketing o cer, BroadSo . “We’re thrilled to welcome these AudioCodes devices into our growing user environment, and eager to see the reception of this announcement at Connections.”
“Completing BroadCloud interoperability testing for such a wide range of products is
an important milestone in our long-standing relationship with BroadSo ,” said Lior Aldema, COO and Head of Global Sales at AudioCodes. “Our extensive portfolio provides BroadSo with the exibility to o er a solution for virtually any business customer regardless of size or industry, helping to accelerate market adoption and increase the BroadCloud customer base.”
More at www.audiocodes.com. ■
Konica Minolta Empowers the Future of Work with the Launch of All Covered Managed Voice
Leading o ce technology and solutions provider expands portfolio to include Managed Voice services
Ramsey, NJ - Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), a leader in technology and IT services, has debuted its Managed Voice service o ering as part of its All Covered IT Services portfolio. is announcement comes on the heels of the company’s acquisition of Indiana-based TLS. NET, a Managed IT Services company that specializes in voice, cloud and IT solutions. e new Managed Voice service transforms how businesses communicate and collaborate via one platform, one bill, and one point of
contact for their telecommunication needs. Additionally, it o ers greater exibility, lower maintenance and increased features over traditional phone lines at a reduced cost.
e All Covered Managed Voice portfolio includes SIP Trunking and Hosted Private Branch Exchange (PBX) services to account for various telecommunication needs. SIP Trunking is a cost-e ective alternative for customers looking to keep their current phone system. Hosted PBX, on the other hand, helps businesses move their voice technology to the cloud for greater scalability and exibility via customized, advanced features that require minimal maintenance.
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