Page 5 - Telecom Reseller August-September 2019

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Biamp Burst
MIKE DAMON A PATTERSON BURTON P
Mode Technology Receives U.S.
Patent
IRCULATION
attachments in Microsoft Word format to jeffowen@
Editor & Publisher
Douglas Green – publisher@usern Associate Publisher & Director
, WA 98683 telecomreseller.com. Suggested length is 250-300 words. At the end of the article, please provide contact
HDVoiceTestingwithHigh
DensityAnalogPhone
amplifiers in very compact and innovative LANform factors. TOM
Simulator
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THE LATEST
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...continued from page 3
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TECH BLOGS
Narrow Band (NB) Audio. VQuadTM HD
FXO platform offers an automated,
scripted, remote-access, multi-user,
multi-protocol, and high capacity
FXO test solution,” said Robert
TR
TELECOM
RESELLER newspaper.
Bichefsky, Director of Engineering at GL
In the case of the Parlé TCM-XA ceiling
Communications.
“In addition, the VQuadTM solution
and TCM-1A pendant microphones, burst
SUBSCRIPTIONS & C
Graphic Design
SE 28th Street, Vancouver Call: 561-732-2335
ews.com Raspberry Jam Publishing–
supports DTMF digits, single and dual-
E-mail: publisher@usernews.com
2-channel amplifier in the same enclosure as
frequency tones, energy detection,
information. Do not send graphics. We reserve the right to edit for content and length. For further
of Advertising
The publishers of this newspaper assume
the mnicorroepsphoonnsiebielilteycfotrosntaitcesm. Thentismreadeubcyes the
Carole Sangiorgio – carole@usernews.com
and Fax emulation with Fax analysis. Technology Enables Startling Performance conferencing solutions across the enterprise total naudvmerbtiesreros.findethveiicreasdvaenrdtisnemetewnotsr,knodrrdooptshey
ADVERTISING
Accounting
clarification, please visit www.telecomreseller.com and
VQuadTM FXO services include Call from PoE+ Powered Amplifiers — from huddle rooms to boardrooms to requiraesdsufmoer rseyssptoenmsibdileitpylfoyr mstaetnetm. ents or opinions
Call: 360 260-9708 Toll Free: 800 667-
Tracy Titus – accounts@telecomreseller.com
8965 E-mail: publisher@usernews.com
Forwarding, Three-Way Calling, Call BEAVERTON, OR - Biamp has training spaces.” This commitment to streamlining the
click on Submission Guidelines. Our Editorial Calendar
(also online) is useful for appropriate subject matter. Assistant Editor expressed or implied in the columns of this Waiting with Call ID, Call TraNnsEfWerS, aDnEdPARTMENTannounced it was awarded a patent from The patent covers an innovation that system design and installation process is
Please e-mail articles and press releases as Amy Ralls – amyralls@telecomreseller.com further reinforced by the TesiraCONNECT Call Hold. Tests include KPIs for Call the U.S. Patent and Trademark Office for delivers higher peak output from amplifiers
Failure and Coall Durop, One WayyDelay the burst mode technology used in several powered by PoE+. During normal operation, expansion device, which delivers PoE+ and Round-Trip Delay measurements, of its Tesira® conferencing solutions. Burst the amplifier stores up power to be used power and streaming media for Tesira
TSh
hewaywecommunicatewithour cables.
Wh
ld
d
mode is a key element of Biamp’s time- during moments where higher output is conferencing products.
saving, single cable-connection solution, needed. When peak power is required, to Biamp’s combination of advanced
ou replace telephony with chatbots?
en
with the and easy installation with standard CAT tracks, or louder speech, the amplifier’s integration of the entire audio signal path —
com
WebViewerTM
URD
repcowverys.uHpopsltyedustelsetpheosntyorsedrveicnesragryetvoia quficrokmestmwiacyrotophcomnemtounsipceaatek;etrh—eavoenrtaogeapsienrgsolen
customers has changed dramatical the years, evolving from letters to p
ver ne
red
and ParléTM microphones with integrated
etshigenrnifietcaintelyrnientcorerasceoonuvteprugtedpofiwbreer bfororadband
sesrhvoicrte,puesriinogdtohfetsiamee. wiring as your business’
dataInetthweocraks.e of Biamp’s Tesira AMP-450 fHamositleyd, ttheeledpehvoincyesseceasnatatrkaedtithieon2a5l.5mWethod of codmelimveurneidcabtyioPnobEr+ouagnhdtignetnoetrhaete2p1setackeonututpryuts
woitfhucplotuod20h0oWstinagc,rmosaskfionugritchmaonrneeelss. eThntaiat’lsthan eveenro. uNgoht otonldyrdivoeeslotueldepmhuosniyc cinoma mlaurgneication ptrroaviindiencgursotomefrosrw1i0th0 tpheoopplep!ortunity to haveBrueraslt-tpimowee, rtwteoc-hwnaoylcoogmy malsuoniecnaatibolnes, it also pBroivamidepstaopcerresaotneapbolewexrpfuelr-iseonucnedfaivnoguredby many.
Whilst live chat has high customer satisfaction
typceasb3le8-t4y0pew, oerndssuarems tinhuateTceosmirapacroendfetore1n2c5e-175 worrodosmpesrsmouinudtebewttheern, ltoaolkinbge.tter, and are
Ite’saseisesrentotiainl sthtaltl, twhhanenaintycomthesrtsoystem. comThmeuandidciattiionomfetthheopdoswfoerrfculstSoamgeVrsu,e bumsinaensasgeesmcaen’ttltiomoiltmthaekmesemlveosn.iTtorminegetand conmsuanmaegrindgemdeapnldosy,ebdusiynsetessmes ma fuasmt niloiat ronly havaendancomnlifnoertparbelseepnrcoec, ebsustfboer atevcahilanbolleotgoyspeak to monalninaegewrhs.ether that’s via a support agent on live chat oMrocrheatibnofotsr.mThateiocnonocnerBniamropu’sndfutlhl eprlaotdteurcits thaptocrhtafotbliotsisaarevasitliallbelveoaltviwnwgwan.bdiathmepre.cforme.wnon’t be able to answer all customer queries, which could leave them frustrated.
Central System
“Tesira’s PoE+-po
fiers
calls to email and now website live chats. Th
bine
which provides amazing audio performance cover items like lower frequency, audio technologies, elegant industrial design, and
B
we
am
O
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pli
O
ERCY For example, the Tesira AMP-450BP
is small and light enough to b
mounted to a DesonoTM C-IC6 in-ceiling loudspeaker, which results in fast, clean installations. A single AMP-450BP can drive up to eight C-IC6 loudspeakers using just CAT cables, meaning that a structured cabling crew can complete the entire above- ceiling audio rough-in for a conference room.
technology allows Biamp to include a
www.raspberryjampublishing.co.uk
C
R
O
e’s wayforcustomerstoquicklyandeasilyco ct
Natasha Bougourd, Lead
all results and
amplification feature our exclusive, and
no getting away from the fact that you nee
Applications Writer at TSG
events can be
saidBiamp’sExecutiveVicePresidentof
you, but with so many methods available, w
ch
the live
support)
should you choose?
Corporate Development, Joe Andrulis. o“Bveursathmumodaenaflolor wans iums mtoedeialitveearnswer, and 21%
wexoturaldoredvienabryuyamfropmlifioenr ep.erformance using stIatn’sdcaleradrCthAaTt bcuasbinleess,smesackaingreiatpmsoigrneificant reeffiwcairednstbthyaimnpevlemrteontdinepgltohyesgeredaitgistoaul-nfidrsitng communication tools, but they shouldn’t come at the expense of the more traditional solutions.
saved directly to a
most modern communication methods, w
Chatbots and online live chat are conside
chaCtcoensnistenrtalylcoDmiangtuapbtruamspseinsur s.
and accessed using
Over half of customers would prefer to cha o
a person in real-time online over a phone c
the WebViewerTM
ot
e acc
essib
individual VQuadTM Nodes from within any applnicifiaetdiocno.mTmheunsiucpatpionrsti(nUgC) commanmdasniunfcalcutudreerasllhCavaellmCaodnettrroelmendous
unctionpsroagsrweseslilnatshterlaffist dcegceadne,rdaetvioelnop/ing f
retecehpntoilongyfuthnactthioelnps.bAunsianleysseis sistay more pcronvnidecetdedutshinangeGvLe’rs. HVowicevQer,uUalCitsyystems Aoncaclayssioisna(bllyotfahllPsOhoLrQt iAn parnadctPicEeS, nQot because soufptphoertetechdn),oElocghyo, bMutebaescuaruesemoefnthte approach, Uitnisltitaylla(tEioMnUa)n,dFsauxpAponratlystsraiste,gayn.dVoice BaThndeAUnCalmyzaerkre(tVpBrAov)i.d”esadizzyingarrayof
pMroodurectas,tawllwwith.gdl.iffcoermen.tnspecifications and capabilities. Many resellers are well-versed in
while building loyal customers in the process.
and work culture.
more frustrating than finding out a brand-new
ility a
UDeploying UC (SDK) for remote controlling the
VQuadTM nodes located at various destinations. Also included is an API
now patented, burst mode technology,”
(https://www.tsg.com/tsg-it-
All businesses must be available on the phone
levels and customers are willing to buy from
a chatbot, implementing these solutions shouldn’t come at the expense of telephone communications. According to the Office of National Statistics, 90% of UK households have internet access, meaning 10% still don’t; how else will those people contact you?
We can’t ignore the fact that, whilst up-and- coming online communication solutions are seeing great results, telephony is still a hit with customers. A Google study found that 61% of consumers get in touch with a business via phone when they’re ready to purchase. Additionally, for urgent queries, a phone call is undoubtedly the
These online communication methods, however, shouldn’t come at the expense of telephone communication. Hosted telephony will allow businesses to save money on this traditional solution, thanks to the eradication of capex costs and built-in disaster recovery. Digital transformation, the use of technology to improve processes, customer experience and ultimately profitabilityK, isoachmievlabolegin so many ways.
for customers wVho have urgent queries or for
C DS
those who still prefer phone calls. However, many
businesses are operating on outdated telephony
systems, still dependent on ISDN despite its
unreliability and the news that it will be retired in
2025. In response to the ISDN deadline, a number of businesses are making the move to hosted telephony. BY
By adopting a mix of traditional and modern
For the uninitiated, hosted telephony is a cloud-based phone solution which eliminates the need for telephone system hardware. One of its key benefits is lower costs due to no capex and no maintenance costs thanks to built-in disaster
. Geolocaon
communication tools, and particularly using
uccessfully
saving mVonIPe,yArnatlhoegr, athndanDignictarel asing outgoings. Recording
HOKE
• Zetron: Max Disptach/Acom
Demand ReScoarndSionugrce Catalyst (https://
. www.scansourcecatalyst.com/) Unique or Mul-site
Architecture Advance
Web Search and Playback
• Avtec: Scout/Vpgate
• Telex: C-soft/IP223/IP225
the surrou.nding environment, specific industry Intuive and Flexible
navigating these technologies, but at the end
• Airbus: Vesta
of th•eIndtarya,dthoe-Wcuesto: mViepre’srsatisfaction with the
needs, or rUesgeurlIanttoerryfahcuerdles they’ll need to jump . and Much More !
• Avaya
through? While customers may say they need a particular product or service, work with them to find the right solution for their specific industry
complete UC experience is the only measure of
• Pantel Mitel SRC
success that matters. The following steps keep the
• Many more
focus of deploying UC systems on the end users,
. Real Time Stascs
cloud-based phone systems, business can respon
DashboardLines
to custo.mLisetresnqinugicker and more efficiently whilst
.
mitigate these factors, the installation of sound paneling, sun shades or other room modification might be necessary to get the most out of the UC technology you are providing. In addition to the physical space, the company culture should be considered, particularly given remote teleworkin employees have different needs than locally working employees – for both audio and video considerations.
Take time to test: Make time to use all the systems once installed in the office, before the customer or their employees. Nothing is
YOUR PUBLIC SAFETY
RECORDING & COMMUNICATIONS
Systems
PROVIDER
.
• Kenwood: NextEdge
• Motorola: Astro 25/MCC 7500
by Ansley Hoke, Vice President,
Connuous or On
Start with customer needs: Talk to your customers - what do th8e7y r7eal2ly2ne5ed-9? I9s i8t 8 as simple as staying connected and boosting productivity, or are there other considerations, such as long-term growth goals, concerns with
Analyze the environment: The office structure
collaboration space is non-functional on day one. wwAwfte.rktoestminguistceoml.pcleotedm, consider a staged roll-
is justasleimsp@ortkanot ams thue teechln.oclogmy in use.
Whether it be echoes in conference rooms, loud
out of the UC system to a small number of users
HOKE continuesonpage 7 ››
Copyright Komutel 2018
open office layouts, or bright windows, the office space can present significant challenges. To
(Harris Research); what’s more, it’s the cha el
with the highest customer satisfaction rating at 73% (Econsultancy). It’s so prolific that it’s now unusual to see websites without live chat options.
andAcacnoardlyinsigstofetxhperitns,ccohmatibnogtsaaurdeinootonlythe tonedxet tseterpmuipnefriofmWlBivewcahsatsbuustarienethde. future of Incuosthomerewr cormdsm,utnhiecaVtiQonu.aGdaTMrtnFeXrOhas estimated stohlautt8io5n%porfocvuisdtoems efur lilnateurtaoctmioantsiownillwinitvholve ecnhaatbnoctesdbysc2r0i2p0t,imngeafnoirntgetshteinAgI mtooultwipolne’t be FgXoOinpgoarntyswfhoerreboantyhtifmunecstoion.aElvitidyeanncde has vsohiocwe nanthaalyt,swish.eWn huteilnisceodmeffbeicnteivdelwy, icthatbots thresuWlteinbVa i3e0w%eirnTMcrCeaesentinracloSnyvsertseiomnsaltlhan other recosmulmtsuannicdateiovnesn.tWs chatn’sbmeosrea,v6e1d%doirfeccutstlyomers towoauCldenacttriavellDyachtaoboasesteoaintderaacctewsistheda chatbot using the WebViewerTM (direct access to the database tables is also available).”
d
n
s g
s
6 Steps for S
He further added, “The VQuadTM Command Line Interface (CLI) now
nd thus it facilitates controlling individual
upport
s rem
Even Better Together.
A powerful combination of industry-leading audio and video conferencing technology makes remote collaboration easier and more natural than ever before.
CS-700 Video Sound BarTM
ly o ho er
da nta hi
red ith vey tt all
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uc.yamaha.com