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The Newsource on UC ● UCaaS ● Collaboration ● Mobility

July/August 2016
E
R TE
BUDAE
CRIOPBAY
S UCRID
BHATIA
FOX
SJOUWERMAN BEZÓN GRECO COLWELL RUFFIN MICHELLI
UBOLYSO
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Contact Center Leaders Demand Meaningful The Importance of Enabling Real

Analytics that Drive Business Value
Time Communications Media

C
Processing in the Cloud
all centers are undergoing a period
of rapid change, driven by a number
of technological and demographic
FOX
B
transformations. Millennials, and to some y 2020 estimates are that global IP
degree Generation X, desire to communicate By Rich Fox, VP and Contact tra c will reach 2.3 Zettabytes per
with organizations electronically driving Center Practice Leader, Evolve BHATIA
year, mirrored by a rise in connected
adoption of new agent channels. Businesses, IP (www.evolveip.net)
devices to more 26 billion, up from 16 billion
still wary of the recent recession, are looking in 2015. ese predictions indicate a broader
to reduce costs and improve scalability and turn massive amounts of data into actionable by Sanjay Bhatia, Vice President trend of consumer mobile growth in many
exibility. Meanwhile, new technologies and intelligence.
of Solutions Marketing & markets, coupled with an explosion in demand
so ware are allowing call center leaders to
Strategy at GENBAND (https://
FOX continues on page 5 ››
www.genband.com/)
BHATIAcontinuesonpage 8 ››

Workplace Transforma on

A Webinar Featuring

Director of Workspace Futures

37 Minutes of tools, spaces, and culture. Thursday, September 8, 10:00 AM PDT

Register now at wwt.com

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