Page 21 - Telecom Reseller April-May 2017

April/May 2017 Telecom Reseller 21
Flowroute Joins AWS Marketplace to Accelerate Distribution of the Next Generation of Cloud-Based Communications Solutions
Customers can now easily access and purchase Flowroute’s calling and messaging services through AWS Marketplace
SEATTLE, WA - Flowroute Inc., a leading provider of communication services and technology for cloud-based communications products, has announced that its real-time voice and messaging services are now available through the SaaS Contracts and Subscriptions Services APIs on AWS Marketplace. By making its calling and messaging services available through AWS Marketplace, Flowroute is simplifying the challenge of scaling and operating cloud-based communications solutions.
AWS Marketplace customers can now
access and purchase Flowroute’s toll-free and local phone numbers, telephony services
and messaging services using the convenient 1-Click ordering and pay-as-you-go billing model. For added convenience, AWS manages the billing and payments for its customers,
with Flowroute services appearing as part of their comprehensive AWS bill.
“Our customers are always looking to simplify the way in which they add new features and capabilities to their products. rough AWS Marketplace, we provide access to the type of advanced SaaS solutions that our customers rely on to run their businesses — now with multi-year contracts for the rst time — including the programmatically-controlled carrier services from Flowroute,” said Dave McCann, Vice President, AWS Marketplace and Catalog Services, Amazon Web Services, Inc. “Customers can add the power of Flowroute’s solutions on AWS Marketplace with exible pricing terms, simpli ed procurement and uni ed billing through their existing AWS account and leverage existing payment terms.”
AWS customers looking to integrate communications services into their cloud o erings can now access the following
services and features from Flowroute, which are designed to scale instantly and provide high quality, cost-e ective cloud-based communications:
Carrier-grade Communications Services
– provides programmatic access to communications resources such as phone numbers, outbound and inbound calling, SMS and related telephony services.
Voice, Messaging, and Customer Onboarding APIs – delivers maximum control of communications services for developers, allowing them to quickly integrate voice and messaging services into applications.
Automated Customer Onboarding Platform – removes the friction associated with bringing on new customers by automatically streamlining the number porting and provisioning tasks. e platform helps organizations avoid routine pitfalls and consistently meet or exceed their customer’s expectations.
Adaptive Call Routing – through the Flowroute HyperNetworkTM, Flowroute uni es the largest telecommunications and IP networks to optimize coverage, quality, reliability and control.
“Flowroute’s mission is to simplify the way so ware entrepreneurs integrate human communications into their products and services. All too o en these businesses are victims of their own success when their sales victories immediately lead to operational nightmares. Flowroute and AWS Marketplace are enabling these SaaS organizations to dramatically reduce the operational risk brought on by their growth.
Being part of AWS Marketplace will be instrumental in bringing our services and expertise to a broader range of companies looking to integrate mission-critical voice and messaging into their applications,” said Dave Rich, Vice President of Product, Flowroute.
For more information: www. owroute.com. ■
CoreDial to Integrate with ConnectWise to Streamline Partner Business Processes
Edgewater Networks and Polycom Develop New Unied Communications Multi-Level Intelligence Solution
SAN JOSE, CA - Edgewater
Networks, the leader in Network Edge Orchestration, in partnership with Polycom, Inc., a global leader in helping organizations achieve new levels of teamwork, efficiency and productivity by unleashing the power of human collaboration has announced the launch of the Unified Communications Multi-Level Intelligence Solution.
The offering leverages years of collaboration between Polycom and Edgewater Networks and enables service providers and enterprises to collect, process and analyze vast amounts of information, including performance and management data from Polycom Voice endpoints,
Edgewater Networks customer premises-based Intelligent Edges, and cloud analytics engines to deliver a superior customer experience.
The solution offers seamless provisioning, configuration, proactive troubleshooting and management.
The UC Multi-Level Intelligence Solution combines the power of Polycom’s advanced UC endpoints with Edgewater Networks’ Intelligent Edges and cloud-based Service Control Center to provide complete visibility into every voice and video call, from the WAN, through the customer LAN, to the Polycom Voice endpoint. With
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CoreDial’s partner community to gain more e ciencies through API integration
BLUE BELL, PA - CoreDial, LLC, a leading SaaS platform provider enabling channel delivery of cloud communications, has announced that it will o er an integration to ConnectWise Manage through its agship SwitchConnex platform.
e new integration allows CoreDial partners to leverage the customer relationship management (CRM) abilities of ConnectWise Manage professional services automation so ware used by MSPs in the telecom and IT support industries. is integration is free for CoreDial partners.
is announcement was recently introduced to CoreDial partners at its PartnerConnex event in Philadelphia. CoreDial has made it easier for partners to invoice their customers and eliminate business friction by automating the exchange of data for customers, orders, invoices and products.
Partners that do not use SwitchConnex for everything from quote to cash can leverage the new ConnectWise integration for quoting and billing instead.
e integration allows partners to send billing and usage details to ConnectWise
to unify and present their UC and non-UC services on a single invoice. is bi-directional API integration automates key business processes to accelerate sales and revenue and allow the partner to leverage both platforms to the best of their abilities.
ConnectWise Manage integrates business process automation, help desk and customer service, sales, marketing, project management and business analytics. F
or sales and support employees, the screen-pop and click-to-call capabilities of ConnectWise save look-up time and speeds processing of customer orders and service requests.
Partners also have access to actionable business intelligence data to assist in sales and marketing e orts and nancial tracking
information. e ConnectWise integration will be available on both the Asterisk and BroadWorks platforms.
“CoreDial is dedicated to fueling the success of its partner community. It made sense to integrate so ware that many of our partners are already using into SwitchConnex to further streamline the quoting and invoicing processes,” said Caitlin Clark-Zigmond, vice president of product management at CoreDial. “By saving our partners valuable time and taking worry out of backend processes, our partners can focus their attention on giving their customers the valuable services they need on a daily basis.”
For additional information, visit www. coredial.com. ■
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