Telecom Reseller November December 2017

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TELECOM RESELLER .COM
November/December 2017
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DEININGER RUFFIN COLWELL PRENGAMAN
The Newsource on ● UC ● UCaaS ● Collaboration ● Mobility
04ReadyTalk Pairs With Temasys to Continue to
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Vandal Resistant VoIP SIP
Communications to the Cloud
How AI Serves the Customer Journey
DEININGER
by Nick Deininger, Solution Engineer at Bright Pattern (nick. deininger@brightpattern.com)
EC18 is the place to get the learning you need to prepare for your next moves.
Take even the quickest of glances at
the No Jitter posts that have appeared recently,
let alone over the course of the year, and you’ll
no doubt come away with an inkling of the
big changes ahead in communications and collaboration. We’ve seen a ton of interest in topics such as Star Trek-style collaboration via virtual reality, contextual intelligence, communications platform as a service (CPaaS), and the rise
of arti cial intelligence and voice control. And from the industry perspective, you’ll nd word on continued consolidation and newfound partnerships.
We are on the brink of profound change in how we deliver enterprise communications,
as UC consultant Marty Parker wrote in his
post, «Which CPaaS Do You Use Now?” Many enterprises nd themselves in need of supplanting or supplementing traditional PBX-delivered communications with cloud services, a la UCaaS or CPaaS. Team collaboration tools provide another option, as they quickly morph into the center for all communications and collaboration, including calling and conferencing. And line- of-business applications increasingly come
with communications embedded right in their work ows. Finding the right mix, optimized for di erent constituencies, will take some work.
If you nd yourself pondering how to prepare your enterprise for this “era of transformation,” as Parker calls it, then consider attending Enterprise Connect, where you’re sure to get the in-depth, objective, vendor-neutral guidance you need. We’ve been busy planning the 2018 event, coming to Orlando March 12 to 15, and think we’ve got a great week planned for you.
While we’re also hard at work planning fun networking functions and jazzing up the exhibit oor (more to come on that later), I’ll focus here on our conference program, which will feature keynotes and general sessions with industry and enterprise thought leaders, as well as more than
60 breakout sessions across nine tracks. You can begin building your schedule, but check back o en as we’ll be eshing out the program with new
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Hot Line Panel Phone – Viking Electronics
VoIP - Is that the Question? Part 6
Connect People
11Telecom&CloudService ThreeThingstoConsiderWhenMovingUnified
To VoIP or not to
Management
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LEARN HOW TO CONNECT THE DOTS
BETWEEN UC NETWORK HEALTH AND CUSTOMER EXPERIENCE
UC monitoring tells you when something breaks, but UC service management will tell you that something’s about to break – so you can act before customers notice.
VSM keeps lines open and customers connected, flagging potential problems before they disrupt customer experience.
CONTACT US:
Learn how proactive UC management trumps break-fix management, every time, from the company that manages billions of UC system transactions every month.
See how our cloud-based toolset Virsae Service Management (VSM) is changing the rules of UC service management.
www.virsae.com sales@virsae.com 1-800 248 7080 @Virsae
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