Coredial Q1 2019

LIENEMANN
by Ken Lienemann, Chief Revenue Officer, CoreDial
Part of its powerful UCaaS ecosystem, CoreDial’s CoreNexa Contact Center is an integrated customer engagement solution
that enables resellers to expand their addressable markets, deepen relationships, and target the “non-traditional contact center” opportunity.
Aligning with the mission to help its partners succeed, CoreDial launched the CoreNexaTM Contact Center hosted platform. Developed specifically for the SMB marketplace, but
with functionality and features sophisticated
enough for large enterprises, CoreNexa Contact Center can be fully customized depending
on a company’s individual needs. With this award-winning offering, resellers can deliver advanced contact center capabilities to varied
environments across industries, verticals, and business sizes. CoreNexa Contact Center is
a comprehensive offering that delivers the in-demand customer engagement capabilities modern businesses and end users need to
CoreDial Cloud Report
CoreNexaTM Contact Center: Targeting New Opportunities with Sophisticated Capabilities
CoreNexa Contact Center’s go-to-market strategy applies this model to a full customer engagement ecosystem. The platform is already resonating with our partners by providing them with an effective path to attract new customers, increase revenues, and enhance value for their legacy end users.
Work from anywhere in the world with CoreNexaTM UC Client
A single, easy-to-use interface to improve everyday communication and collaboration for businesses.
• Fully featured UC Client & Mobile
• Meetings with video • Softphone calling
• Chat
• Screen sharing
• Enterprise contacts
MARCH 2019
Special
compete and win in rapidly evolving markets. In less than 24 hours, CoreNexa’s feature-
rich solution, available in both omni-channel and voice-only options, can integrate
into existing CoreDial deployments or as
a standalone capability “over the top” of non-CoreDial legacy networking settings. With diverse configuration, feature, and deployment possibilities, CoreDial partners can immediately expand their addressable markets, capture new business beyond
their existing bases, and target prospective CoreDial end customers. The integration of CoreNexa Contact Center into CoreDial’s UCaaS ecosystem gives partners an even more comprehensive and valuable offering. The result is a two- to three-time increase in average selling price per deal while remaining price competitive in the market.
Valuable CoreNexa Contact Center features include configurable ACD routing; labor- saving, self-service Interactive Voice Response (IVR) automation; a customizable, widget- based agent desktop; two-way SMS messaging, intelligent call routing, and detailed, real-time call reporting and analytics—vitally important tools for businesses of all scopes and sizes.
LIENEMANN continues on page 3 ››
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