Page 11 - Telecom Reseller November December 2019

November/December 2019 Telecom Reseller 11
Sabio Group Signs Strategic Partnership Agreement With Dutch Mobile and Telecommunications Provider
Leading CX solutions specialist to provide operational support for contact centre activities across the Netherlands
 Sabio to manage and optimise contact centre performance for some 50 customers, including Dutch telco’s own contact centre operations
LONDON - Sabio Group has entered into a strategic partnership agreement with a supplier of telecommunications and IT in the Netherlands. Under the agreement, the telco firm will engage customer experience solutions leader Sabio Group to provide operational support services and expertise for Avaya contact centre activities across the Netherlands.
Westcon Becomes RingCentral Platinum Partner
LONDON - Westcon, the global technology distributor, has announced that it has
been named a Platinum Partner of RingCentral UK Ltd., a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly-owned subsidiary of RingCentral, Inc. (NYSE: RNG).
Being named a Platinum Partner cements Westcon’s status as one of RingCentral’s most strategic partners. This news follows the announcement earlier this year that Westcon is now a Master Agent for RingCentral in
the UK and Ireland, making the value-added distributor RingCentral’s lead partner in its new master agency model for Europe.
Through its partnership with RingCentral, Westcon offers its customers a differentiated and seamless communications and collaboration solution. RingCentral provides a single cloud platform with multi-modal communications capabilities including voice, video, online meetings, team messaging, and digital customer engagement.
“We are excited to be working with RingCentral as a Master Agent, and proud that our strategic relationship has been recognised with this Platinum Partner status,” commented Andy Moules, UCaaS Commercial Sales Director EMEA, Westcon. “RingCentral is the industry leader in the growing unified communications as a service (UCaaS) market. This partnership means we can help RingCentral cement its position at the forefront of this space, using our expertise and relationships to help it extend its reach further, and accelerate adoption of its solutions.”
“Westcon recognizes the market shift from legacy on-premise systems to cloud communications solutions, and we’re excited they have selected RingCentral as their strategic UCaaS partner,” said Zane Long, SVP of Global Channel Sales, RingCentral. “We look forward to working with them to further enable their channel community and customers with our leading cloud solution.”
For more information about Westcon’s work with RingCentral, please visit https:// www.westconcomstor.com/uk/en/vendors/ ringcentral.html n
The partnership agreement will see the telecommunications specialist transition support to Sabio for some 50 customers with Avaya-based contact centre solutions, including the telco’s own customer contact centre operations. These customers will benefit from Sabio’s acknowledged 24/7 global support capabilities, backed by
a comprehensive professional services portfolio that helps organisations optimise the performance of their customer experience systems. As part of the agreement a number of staff will also transfer to Sabio’s Netherlands-based operation.
The partnership agreement will provide the telco’s contact centre customers with
access to Sabio’s award-winning support and services. Sabio will also work closely with its new partner to support the ongoing transformation of its customer contact operations.
“This announcement is part of Sabio Group’s continuing strategy of developing our business through both organic and non-organic growth. We’re proud to be working with our new strategic partner and assuming operational support responsibility for its Avaya-based contact centre operations across the Netherlands,” added Sabio Group’s CEO, Andy Roberts. “This agreement also supports Sabio Group’s ongoing initiative
to extend its geographic coverage, and
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follows our recent acquisitions of Callware and DatapointEurope in Spain, flexAnswer Solutions in Singapore, Rapport and Bright UK in the UK.”
“Sabio is one of our longest established and most successful partners, and
the current holder of our prestigious International Partner of the Year award,” said Steve Joyner, Avaya’s Head of EMEA Channels. With its strong track record in designing, delivering and managing major end-to-end customer experience and digital transformation solutions, we know that Sabio will prove a smart strategic choice for its new Dutch partner.”
More at www.sabiogroup.com. n
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