Page 5 - July August TR 2019

JSuleyp/Ateumgubsetr/2O0c1t9ober 2018
Ecosmob Announce
that adjusts frame rate in real time depending on bandwidths to assure
TTeeleleccoommRReesseelllelerr 53 to make it flexible, robust and scalable
MIKE
THE LATEST PATTERSON
DAMON ALAN
TOM
Conferencing Solution
too. Ecosmob’s conferencing is entirely
Development Services
technologies in its conferencing solution.
Expert integration of audio-video codecs results in reduced load on the internet connection, reduced costs of operation and better live streaming despite differences in bandwidths at various connecting points.
Considerablethoughthasgoneinto
obsolete in no time at all. A desktop computer, microphone and headset along with a webcam are sufficient. This means participants in a building need not have a separate room to conduct conferences or participate
in one. It can be done right from their desk or even when they are using their mobilesoutofoffice.
www.raspberryjampublishing.co.uk
The publishers of this newspaper assume
no responsibility for statements made by
TECH BLOGS
Ecosmob conferencing solution
TR
developmentservicestake SUBSCRIPTIONS&CIRCULATION conferencing to greater heights of ease
attachments in Microsoft Word format to jeffowen@ Editor & Publisher conferencing solution development
Graphic Design
of use and with customization, assure a
Call: 561-732-2335
SE 28th Street, Vancouver, WA 98683
telecomreseller.com. Suggested length is 250-300 words. At the end of the article, please provide contact information. Do not send graphics. We reserve the right to edit for content and length. For further
Douglas Green – publisher@usernews.com Associate Publisher & Director
of Advertising
Carole Sangiorgio – carole@usernews.com Accounting
Tracy Titus – accounts@telecomreseller.com
Assistant Editor
More at www.ecosmob.com. n Raspberry Jam Publishing–
jitter and break-free video streams.
software based and avoids the use of
B
specific hardware that can
be
O
Ec
co
me
U
SS
os
m
ob
als
o includes WebRTC
R
T
O
N
PERCY
C
R
perfect fit into existing environments.
E-mail: publisher@usernews.com
Denver, CO - Ecosmob, VoIP
Call: 360 260-9708 Toll Free: 800J66A7-SON SEROTTA availability of conferencing solution
development services. Speaking on
ADVERTISING
technology experts, announced clarification, please visit www.telecomreseller.com and
advertisers. in their advertisements, nor do they
TELECOM 8965 E-mail: publisher@usernews.com click on Submission Guidelines. Our Editorial Calendar
assume responsibility for statements or opinions expressed or implied in the columns of this newspaper.
continued from page 1
RESELLER
(also online) is useful for appropriate subject matter.
t h e o c c a s i o n t h e c o m p a n y ’ s NV EP Ws aSi dD, E P A R T M E N T
Please e-mail articles and press releases as
Amy Ralls – amyralls@telecomreseller.com
“No doubt there are of the shelf audio rather than technological descriptions. in silos of data, video, mobile, and if offered, experience. The future worker within
and video conferencing solutions Create meaningful stories to show how 5G landline phones. Success metrics focused mobile companies will have to think like a
development delivers performance that coverage without a drop of signal. Show streaming video, VoIP, home automation improve the offering. Train your sales and TShould you replaBcOUeGOtUeRDlephony with chatbots?
both hardware and software based solves real-world problems – like enabling on each line of business, not the customer customer. Let employees use your products
but Ecosmob conferencing solution seamless integration of wireless/Wi-Fi as a whole. Those days are gone. With IP/ and reward them for providing feedback to
is simply unmatched in addition to low how devices transfer from home to car to and many other products all served via a care representatives to engage with empathy costs of operation.” work without losing a beat. Demonstrate data connection, companies should sell and understanding, not just a transactional
Ecosmhoebw’sayvwideecomcomnufenriceanteciwnigth our how an entire home can run off a single 5G repcroovdeuryc.tHs,onsotetdjutsetleapsheornvyicsee.rSvhicieftssarweavyia quaicpkpersotawcahyotof mcoimnimuanl ticimate;stphenatvweriathgeaperson
etfhroermneAt vinetreargneeRt oerveancuoenvpergUedsefirbtroe Abrvoeardabgeand typceuss3to8m-4e0rw. Porodvsiademsiinmuptelec,ormelpevaraendt tmoe1a2n5s-1fo7r5 ill like theyenartsr,ye-veoxlviitncghfrimomesle,tmterusstiocpohnone trip and connecting to their Wi-Fi enabled seRrveivcen, uesiPnegrthAecscaomunetwaireinagmasuysto.uCrubsutsoimnesrss’ wocrudstpoemremrsintoutoebwtahiennsteallfk-sinegrv. ice support.
solutionciussptoamcekresdhwasicthafnegaetdudrreasm. aUtiscearllsy over connection. Depict
af
w
ng a
ro
ad
opsheorualtdioynous.cOhonoesec?an have multiple
moCdheastblioktes aondeotnolimnealnivye, cmhatnayretcooonnsiedered the
anmdomst amnoydteornmcoamnymcuhnaictast,iopnremsetnhotadts,iownitsh live
anchdavticdoenosiswteinthtlyincovmidienogdupurtrinugmtphseinsurveys. rPerweavridoussbly,impolsetmeonbtinlegctohmespeadnigieitsaol-pfierrsatted
coOnveerrhsalftoiofncuss.tAompearstwicoipuladnptrcefaenr thoacnhgat to upa paenrdsornejionirneawl-itimh e aosnelinaenodvserhaouphldone call in(tHearrnreistRceosneanrechc)t;iownhaetx’spmeorrie,nitc’sethaebcrheankn,el thweitchotnhveehrisghaetsiot cnutsatokmeseruspatwisfhacetrioenitrating at w7a3s%le(fEtconffs.uTlthanecsye).aInt’sdsotphreolrififecathtuatriet’s now aruenhusiguhallytocsuesetwoembsiizteasbwleitihnoEutcloivsemchoabt’soptions. conAfcecroerndcininggtoseoxlpuetritosn, cdheatvbeoltosparme ennot.only the Ancelxietnstepmuapyfwroamntlivsepcehcaitfibcufteaaretuthresfuture of inculsutdomederocroemxmclundiecadtiorn.kGeparttnoenr hoasldestimated unthtailta85n%eeodf caursitsoemse.r interactions will involve
cThhatebroetsabrye2s0e2v0e, mraeladniisntginthgeuAisIhtionogl won’t be fagcotionrgsatnhywathsereetaEncyotismme osobovni.dEevoidence has coshnofewrnetnhcaitn, wghseonlutiolisnedineaffeccltaivseslya,pchaartb.ots Urseusaultlyinaaud30io%isinncreegalsecintecdonavnedrspioonosrthan other a u c o d m i o m c u l a n r i i c t a y t i o c n a s n . Wn e h g a a t ’ t s e m t o h r e e , p 6 u 1 % r p o o f s c e u s t o m e r s ofwaoucoldnafcetriveenlycech. oEocsoestmo ionbtetraecatmwith a chatbot of VoIP experts focus on audio bit
communication tools, but they shouldn’t come at the expense of the more traditional solutions.
ami
ly t
aki
hocaldlls, ptoellminagil,asncdhneodwulwinegbsaitnedlivrechoartdsi.nThgere’s devices, while using navigation and listening dashtaonueldtwboerkv.iewed with a lifecycle approach It’s e5sGsehnatisalththeapt,owtehnetniailttcormevesoltuotionize
Natasha Bougourd, Lead
Applications Writer at TSG
fenaotugertetisn.gInawaadydfirtoiomnt,htehfeacret tihsaitnybouinlteed a to the latest podcast; add in two kids tHoodsatetadwteiltehphitosneyrvseinegs astrtahdeitbioanckalbmoneethfodr aolfl commobuinleicaotinonemctievthitoy.dWs fohratcucastrormieresrsn,eed now
flewxaiybfiolirtycuisntotmherws taoyqauicoklnyfaenrdeneacseilcyacnontact beyocur,ebauttewditwhistohma amnyodmerthaotodrs aovaeilrasbele, iwnhgich
(https://www.tsg.com/tsg-it-
copmromducntiscastoioldn. brought into the 21st century withRcelforuadmheoysotiunrg,emapkloinygeeitampporoeaecshsential than everT. Nraoint oenmlypdloyeesetsetleopnhuodngyecocumsmtoumneircsation prfouvrtidhercualsotonmg ethrsewdiatthatuhseaogpepoartthunaintyd to harevferraemale-taimnde,rtewoa-rwdafyorcoemffomrtusntihcation, it also prpouvsihdeaswaapyefrsomnasbileosexapnedriientcoecfuavstoumreedrby many.
Whilst live chat has high customer satisfaction
buissindeesmseasncdang’telnimeriatttihoenm. sBeylvaevs.oTidoinmgeteatlking conasbuomuterspdeemd,anfodcsu, sbiunsginoensspersomdusctsniontsotenalyd havoef asenrovnicleinseapnrdesrenfrcaem, biuntgbteheavcaoilnavbelerstaotisopneak to ownitlhinemwphleotyheerst,hmato’sbviilae acasrurpieprosrwt aigllebnet on live chabteottrecrhpaotbsiottiso.nThedetcoobnecnerenfitarforoumndntehtewloatrtker is thaitncvheastbmoetnstasrethsetiyllaerveomlviankginagndtotdhaeyr.efnorewon’t be able to answer all customer queries, which could leave them frustrated.
watching a movie, while another is doing
support)
homework via laptop using Skype to share onvoetresa whuitmh anfrfoiernadn. immediate answer, and 21% would even buy from one.
SIet’sllclaeapr rthoadt buucsitn,enssoestcansrearpvsiicgenificant
All businesses must be available on the phone
levels and customers are willing to buy from
a chatbot, implementing these solutions shouldn’t come at the expense of telephone communications. According to the Office of National Statistics, 90% of UK households have internet access, meaning 10% still don’t; how else will those people contact you?
We can’t ignore the fact that, whilst up-and- coming online communication solutions are seeing great results, telephony is still a hit with customers. A Google study found that 61% of consumers get in touch with a business via phone when they’re ready to purchase. Additionally, for urgent queries, a phone call is undoubtedly the
These online communication methods, however, shouldn’t come at the expense of telephone communication. Hosted telephony will allow businesses to save money on this traditional solution, thanks to the eradication of capex costs and built-in disaster recovery. Digital transformation, the use of technology to improve processes, customer experience and ultimately profitabilityK, isoachmievlabolegin so many ways.
for customers wVho have urgent queries or for
C DS
those who still prefer phone calls. However, many
businesses are operating on outdated telephony
systems, still dependent on ISDN despite its
unreliability and the news that it will be retired in
2025. In response to the ISDN deadline, a number of businesses are making the move to hosted telephony. BY
By adopting a mix of traditional and modern
For the uninitiated, hosted telephony is a cloud-based phone solution which eliminates the need for telephone system hardware. One of its key benefits is lower costs due to no capex and no maintenance costs thanks to built-in disaster
. Geolocaon
communication tools, and particularly using
uccessfully
saving mVonIPe,yArnatlhoegr, athndanDignictarel asing outgoings. Recording
HOKE
• Zetron: Max Disptach/Acom
Demand ReScoarndSionugrce Catalyst (https://
. www.scansourcecatalyst.com/) Unique or Mul-site
Architecture Advance
Web Search and Playback
• Avtec: Scout/Vpgate
• Telex: C-soft/IP223/IP225
the surrou.nding environment, specific industry Intuive and Flexible
navigating these technologies, but at the end
• Airbus: Vesta
of th•eIndtarya,dthoe-Wcuesto: mViepre’srsatisfaction with the
needs, or rUesgeurlIanttoerryfahcuerdles they’ll need to jump . and Much More !
• Avaya
through? While customers may say they need a particular product or service, work with them to find the right solution for their specific industry
complete UC experience is the only measure of
• Pantel Mitel SRC
success that matters. The following steps keep the
• Many more
focus of deploying UC systems on the end users,
. Real Time Stascs
cloud-based phone systems, business can respon
DashboardLines
to custo.mLisetresnqinugicker and more efficiently whilst
.
mitigate these factors, the installation of sound paneling, sun shades or other room modification might be necessary to get the most out of the UC technology you are providing. In addition to the physical space, the company culture should be considered, particularly given remote teleworkin employees have different needs than locally working employees – for both audio and video considerations.
Take time to test: Make time to use all the systems once installed in the office, before the customer or their employees. Nothing is
YOUR PUBLIC SAFETY
RECORDING & COMMUNICATIONS
Systems
PROVIDER
.
• Kenwood: NextEdge
• Motorola: Astro 25/MCC 7500
by Ansley Hoke, Vice President,
Connuous or On
Start with customer needs: Talk to your customers - what do th8e7y r7eal2ly2ne5ed-9? I9s i8t 8 as simple as staying connected and boosting productivity, or are there other considerations, such as long-term growth goals, concerns with
Analyze the environment: The office structure
collaboration space is non-functional on day one. wwAwfte.rktoestminguistceoml.pcleotedm, consider a staged roll-
is justasleimsp@ortkanot ams thue teechln.oclogmy in use.
Whether it be echoes in conference rooms, loud
out of the UC system to a small number of users
HOKE continuesonpage 7 ››
Copyright Komutel 2018
open office layouts, or bright windows, the office space can present significant challenges. To
6 Steps for S
d
n
s g
rate, sampling, codec and protocol blending as well as factoring in internet bandwidths to ensure voice does not
br
ord
ist
eak up
er
y
ort. “
It ca
nbev
UDeploying UC solution development, this is a thing
annoying if one cannot hear clearly and
has to ask the speaker to repeat what he
just said. With Ecosmob conferencing
of the past since audio passes through with crysntifiael dclceoamr mcluanritcyat.iTonhse(nUtCh)ere are additionmalafneuaftauctruersersuhcahveams nadoeistreembleoncdkous
give epvreongrmesosrine cthlaerlaitsyt daencdadem, dpehvealospising totehcuhnmoalongvyothicaet shewlphsibleusiunepspsersestsaiynmgore otchonenrse.cted than ever. However, UC systems
oScicmasiloanralyll,yEfaclol shmorotbinepnrgaicntiece,rnsohtabveecause a d o d f t r h e e s t s e e c d h n t o h l e o g c y o , mb u p t l b e e x c i a t u y s e o o f f v t a h r e i o a p u p s r o a c h ,
v i i d n e s t o a l c l a o t i d o e n c a s n i d n s u u s p e p . o Mr t o s t s r t a t c e g o y d . e c s s u c h as HTh.2e6U1C, Hm.a2r6k3et, pHr.o2v6id4e,sHa.d2i6zz5y,iRngTaVr,ray of V p P r 8 o / d 9 u wc t s o , r a k l l t w o i g t h e d t h i ff e e r r e s n e t a s mp e l c e i s fi s c a l y t i o a n l o s n a n g d wcitahpasbcilaitliaebs.lMe vanidyeroesceolledrisnagrecwomellp-vrersesdioin
to
while building loyal customers in the process.
and work culture.
more frustrating than finding out a brand-new
Even Better Together.
A powerful combination of industry-leading audio and video conferencing technology makes remote collaboration easier and more natural than ever before.
CS-700 Video Sound BarTM
uc.yamaha.com