Page 7 - July August TR 2019

T O
s n s
n a
n s a s d
t r
e
) o
r
e
p
g
s
e n l
P V t
o o
f o
d a
a i e
S regulations. This means the market
Upgrade your Router
Voice QoS, Multi WAN Redundancy, Content FilteTerlec&om NReseltlewr or7k Se
TR T
July/August 2019
The Latest
The Latest Podcasts
COLWELL
PAGE 15 (www.epsilontel.com) networking models. Businesses of all kinds
Upgrade your Router
The Newsource on
U
Telecom Reseller 13
lication. www.DrayTekUSA.com
oS, Multi WAN Red
Newsource on UC
at 972-831-1600 to discuss
I
h
Subscribe to The Channel Daily News
D
eBulletin
EW
e Latest Ucasts
C
all
A
BP
a
t9
7
2
-8
3
1-
16
0
0
to
d
is
c
us
s
yo
u
r
ap
ty
l
l
l
l
p
C
U
C
a
a
S
C
VVIEIEWW LEC
UCaaS ● Collabora
VIEW
VIEW
Organizational Design Determ
RUFFIN
PATT
WhileAPIshoawvesbeceunrienirsegthulearcluosuedin?Nosurpri
o
ll
ab
o
ra
t
io
n
M
in
es
Nortel Notes
are entering a new era of connectivity where D Telecom Management Success
programmability and control are directlyTinelecom
o
b
ili
MEDIA PACK
Voice Q undancy, Content Filter & Network Security
2018
Network APIs: Bringing
The ●UCaaS ●Collaboration●Mobility 12CloudQue
Call ABP your application. www.DrayTekUSA.com
Every Compa
V
to Global Connectivity
Should Ask It The Newsource on UC ● tion ● Mobility 12 Cloud Questions
CHANNEL
T E
An API-First Strategy
TE OM
Network Application Programming
Interface (API) is creating the foundation
for faster, more agile, and friction-free PAGE 23
PATTER
By Pat Patterso Services for Av
emand for cloud services co surge, driven by corporation
he pace of change in global ICT is accelerating, and the emergence of
JERZY
Every Company
SZLOSAREK
COLWELL RUFFIN
RESELLER .COM EDUcasts
S
Co-Founder and CEO at Epsilon
h
ould Ask Itself
You
ency
E
R
S
O
VIEW
The Latest Podcasts
PAGE 15
Organizational Design Determines Telecom Management Success
PAGE 23
Nortel Notes Telecom
D
how secure is the clo predict security pro security services will by 2019.
With recent high companies like Sony agencies, cloud secu
As we said in Aug cloud’s flexible OpE a subscription-base totally grasp the imp cloud. This can lead well-founded) fears solution. As a result, investing in the priv use of the public clo
According to one more than 1,000 em of 1,154 cloud-based
PATTE
PCI Com the Cont Don’t Let Be Foole Complac
The PCI Securit established stri that accept cre host of development that utilize contact c
A new sound
standard
When talk matters
emand for clo surge, driven
in software fle
The Sennheiser SDW 5000 Series is a flexible range of wireless headsets offering users rich and natural sound, enhanced security and triple connectivity. The two- microphone noise-cancelling system
and own-voice detection technology
work seamlessly together to guarantee exceptional speech intelligibility with every call. Manage all calls and devices with ease with this award-winning DECT headset providing a flexible choice of wearing styles and an array of smart features to increase productivity.
www.sennheiser.com/sdw-5000
M
ovation.
ger
lim
By Pat Patterson, Director of
its
inn
N
their hands. The new networking model no
lon
in software flexibility and sc
Software as a Service (SaaS) and Cloud-
Services for Avaya
predict security products and clou
based applications for nearly two decades,
security services will be a nearly $9
they have only just begun to influence global connectivity. by 2019.
ud services continues to
hungry businesses.
With recent high profile cyber-a
In the consumer market, we benefit from
by corporations interested
the use of APIceovmerpyadnaiye. sThliekseeSamonleyssand U.S. gove
xibility and scalability. But integrationofaGgoeongclieeMs,acplosuindtosaecvuariiettyiosfinsharp
ud? No surprise, analysts
applications and services, from ride-hailing
As we said in August, the C-suit
ducts antodAclrotiufidci-abl aInstedlligence (AI) platforms,
cloud’s flexible OpEx model (often
be a neshaorluyld$b9ebailleisosnonmtoartokdeaty’s bandwidth-
a subscription-based cloud service
totally grasp the implications of ad
If APIs have been used for nearly two
profile cyber-attacks at
decades by othcelor uind.uThstriessc, awnhyleoandlytonowell-founde
and U.S. government
are APIs transforming the way we connect?
well-founded) fears about the secu rity is in sharp focus.
Where there were once traditional
solution. As a result, many large co ust, thelaCb-osruioiutes cliokmesmtehrecial agreements and
investing in the private cloud, whil
rigid interconnections between the partner
x model (often deployed as
use of the public cloud.
networks, programmable technical and
d cloud service) but may not
commercial interAfacceosrindiSnogftwtoaroen-Deefisntiemd ate, com
lications of adopting the
Networking (SmDoNr)entohwanen1a,b0l0e0smemartpalondyees use an
to well-founded (and not so
dynamic partner network interworking.
of 1,154 cloud-based services, “ran about theAsPeIcsuarietyenoafbalincgloaundew and efficient
many laprpgreoaccohmtopianteiercsoanrneection anPdATpTarEtRnSerOshNipcontinue within the networking community itself.
ate cloud, while slowing their
ud.
Global connectivity should evolve into a platform-driven, software-defined ecosystem
estimate, companies with
It delivers wha
act Center:
t
th
c
However, the challenge is to accelerate
r
C
fun
t
ion
l
i
e
PCI Complianc
where end users can get the network services
ployees use an average
they need seamlessly.
services,It“irsasntigllineagrlfyrodmays for the network APIs, the Contact Ce
but there are clear signs that they are the
Don’t Let Your C
RSON continues on page 21 ››
optimal way forward. Collaboration and
innovation across the industry will be key to
becoming more agile and efficient.
pliance in
B
tm
ight
important network programming
n
ese
seamless, single-source solution.
s ac
e
F
With APIs, the advantages are obvious.
t
s
ro
the industry, not just within individual
organisations or by association. The wider
industry needs universally recognised API
standards to avoid a situation where a new
API needs to bT
(www.voice4ne
platform.
e written for every SDN
MELENDEZ he PCI Security Standards C Industry consortiums, such as the MEF,
by Will Melendez,
community. As an active MEF member,
be
the
six
m
o
o
Complacency
core functions – Available, Orderable,
Deployable, Supportable, and Reportable. At the same time, enabling the extension of
l
ss partner networks as a
d into MELEN and promote the use of network APIs across
e
os
d
into
established strict guidelines f
have made tremendous steps in bringing
rdisatitohnatoaAccPeIps tacrroesds itthceard payme greater standa
Executive Vice Presidheonsttooff developments into motion Epsilon believes that standardisation is an
Global Sales at Voicet4hNaettutilize contact centers—and c
important step forward for the industry,
(www.voice4net.com)
approach.
for resellers of contact center soluti
alongside a truly federated and collaborative
compliance mandates are rigorous, y Standards Council has
compliance can be debilitating, an ct guidelines for companies
leniency being offered to violators. dit card payments, setting a
The extent of organizations that s into motion for industries
by Will Melende
Executive Vice
Global Sales at
0619_TCReseller_PrintAd_SDW5064.indd 1
million businesses in the United St for resellers of contact center solutions. PCI
6/19/19 9:36 AM
to PCI compliance is staggering. M enters—aJEnRdZcYoSnZsLeOqSuAeRnEKtlyc,ontinuesonpage 9
card-based payments, through onl compliance mandates are rigorous, fees for non-
compliance can be debilitating, and there is little
leniency being offered to violators.
subject to PCI DSS (Data Security
and voice communications, and ar