Page 5 - Telecom Reseller September-October 2019

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TTeeleleccoommRReesseelllelerr 53
Aryaka will be demoing its SmartConnect SD-WAN and Oracle Cloud connectivity at its booth (2204)
“As enterprises migrate to the cloud,
Yealink DECT IP Multi-Cell System W80B
S
Natasha Bougourd, Lead Applications Writer at TSG
THELATEST
em
N
Experience New-Gen DECT Roaming
at this year’s Oracle OpenWorld, which is taking place September 16-19 at
accessing a multitude of services across
IaaS, PaaS and SaaS platforms,” said
Shashi Kiran, CMO of Aryaka. “However,
connecting to the cloud, especially
across large geographical distances with
MPLS or an internet-based connection
can be complicated, frustrating and
unproductive. Aryaka’s participation in
TECH BLOGS
the Moscone Center in San Francisco, California.
Xiamen, China - Yealink, the global leading provider of enterprise communication and collaboration solutions, has announced the global launch of its Yealink DECT IP Multi- Cell System W80B.
and configuration, that can easily set up the system and plan large-scale deployments.
Seamless Roaming & Stability
As the DECT IP Multi-Cell System, it
provides a seamless roaming and handover
SmartConnect SD-WAN improves
multi-cloud connectivity and
performance from anywhere in the
world and is a fully managed service
TR
the Oracle Cloud Marketplace further
The Yealink DECT products bring
and single solution for application
TELECOM
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and r
e increasingly
MIKE
DAMON ALAN TOM
users at headquarters, branch offices
BURTON PERCY CROSS
P
A
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o
te
lo
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ca
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tio
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attachments in Microsoft Word format to jeffowen@ Editor & Publisher performance and global multi-cloud extends our commitment to the Oracle scalability and increased mobility to business
solution that allows users to move freely
SE 28th Street, Vancouver, WA 98683 telecomreseller.com. Suggested length is 250-300 Douglas Green – publisher@usernews.com Raspberry Jam Publishing– connectivity. It deploys in hours and community and enables customers users, the DECT IP Multi-Cell System in large indoor or outdoor spaces. The
Call: 561-732-2335 words. At the end of the article, please provide contact
offers reliable and stable performance to easily reap the benefits of Aryaka W80B provides a seamless handover and system supports up to 30 base stations and
Associate Publisher & Director
E-mail: publisher@usernews.com information. Do not send graphics. We reserve the of Advertising The publishers of this newspaper assume
as well as security for Oracle Cloud SmartConnect SD-WAN. We look roaming solution, stable communication 100 hnaondreseptosn, swibiirlietylefsosr sutsaetersmceonutsldmaednejoby by
right to edit for content and length. For further Carole Sangiorgio – carole@usernews.com
services.Globalenterprisesbenefit forwardtoleveragingthepowerofthe experience and simple deployment service flexibailditvye,rtsiesearms.lienstsherioramdveinrtgisaemndenhtsa,ndoordvoert,hey
ADVERTISING
Accounting
clarification, please visit www.telecomreseller.com and
from direct network access to cloud Oracle Cloud to help us achieve our covering multiple scenarios, including HD auasdsiuomqeureasliptoynasnibdilitcylefoarrsctaotmemenutnsiocraotpioinio. ns
data and applications from any region in business goals.” warehouses, hotels, 4S stores, offices, retail
All in One，Up to 100 Parallel Calls
RESELLER
(also online) is useful for appropriate subject matter. Assistant Editor
expressed or implied in the columns of this
the world using Aryaka’s 30+NPEoWinStsDoEfPARTMENT “Integrated with Oracle Cloud” status Please e-mail articles and press releases as
and other large spaces that need to use
newspaper.
recognizes OPN member solutions that have been tested or verified to integrate with Oracle Cloud Infrastructure.
Amy Ralls – amyralls@telecomreseller.com Multi-Cell solution. Yealink is dedicated to
The DECT IP Multi-Cell System W80B supports DM, DM-Base, and Base mode. The small system offers 10-Base networking, one of which switches to DM-Base mode while the rest switch to Base mode. The
Presence (POPs), reaching 95 percent of the world’s business users in under 30 milliseconds.
As part of the company’s fully
managed SD-WAN as a Service, Aryaka
offers the choice of how to connect sites
to Oracle Cloud Infrastructure, including
usingFahsetCwoaynwnectomfomrduinrieccateawcictehsosuorr reviewstohelpcustomersdetermine recaosvyesreyt.uHpofsoterdutselrespahnodnyresseerlvleicress.Earvevniaifyou qunicektewstowrkaiyngto,ocnomeomfuwnhicicahtes;wthietcahvesratogeDpMerson
etahrerinetainotenr-nmetuoltricaacsotnvetrwgeodrkfiebnrevibrroonamdbeannt,d typmeso3d8e-w40hwileortdhsearemstinswutietchomtopBaraesde tmoo1d2e5.-175 D-WANthheeylepasrse,envtoelrvpinrgisferosmealestitleyrstophone organization.Withitsnewautomated seyrovuiccea,nusginetgttheWsam80eBwbiraisnegsatastyionu’rsbIPusiness’ woThrdsepsyerstmeminsuuteppwohretnsthalekrineg.istrationofupto
ccoanllnsetoctemwaitilhaunsdenroswinwtehbesiftoe lliovewcihnagts. There’s application installation features, dadtadnrestws dorirke.ctly from your phone to help It1’s0e0ssheantdiaslethsatn, wd h1e0n0 ipt acroamllels ctoalls.
TShould you replaBcOUeGOtUeRDlephony with chatbots?
using IPcsuesctoVmPeNrs.hAasrychaaknagSedmdarratmCaotincnalelyctover the best business
so
The Oracle Cloud Marketplace offers an intuitive user interface to browse
Easy Setup-Fast Deployment
system supports the registration of up to 50
and search for available applications
handsets and 50 parallel calls.
The medium system supports 30-Base
and services, as well as user ratings and
The DECT IP Multi-Cell System provides
luti
on
s fo
r th
ei
r
wnaoygse:tting away from the fact that you need a customers can easily deploy provider yHoousstedt utepleypohuornsyysetems aftarsatdeirtiaondalemaseiethr.od of communication methods for customers,
wayEfoNrTcuEsRtoPmReISrsEtoTOquCicLklOy UanDd–easily contact Aycocue,sbsutowOithrascolme Canloyumdefthoordusaevrasilatble, which
(https://www.tsg.com/tsg-it-
coYmeamlinukn’sicDatEioCnTbrIoPuMghutlitni-tCo ethlleD2e1pstlocyemnteunrty wTitohoclkloituqduhiockstliyncgo, mnfiarkminsgtihtemcorerecstselnotciatlitohnan evoefra. nNyoWt o8n0lyBdboaesetestleaptihoonn, yoncolymtmhruonuigchation psrovmideescteupsstoomf emrseawsiuthretmhenotp,pionrstuanllaittyioton havereal-time,two-waycommunication,italso provides a personable experience favoured by many.
Whilst live chat has high customer satisfaction
businesses can’t limit themselves. To meet
consumer demands, businesses must not only
have an online presence, but be available to speak
business applications from a centralized cloud interface. support)
oveMr oarheuamtahnttfoprsa:n//wimwmwe.dairayteaaknas.wcoerm, a/nadn2d1%
assisting users and partners benefit from its professional business communication solutions.
www.raspberryjampublishing.co.uk
hsehaoduqlduyaorutecrhso, obsrea?nch offices and remote
locCahtiaotbnoststhanroduognhlinaesloivfetwchartea-rde ecofinseide,red the amppolsitcmatoiodneronpctoimmizuendi,cagtliobnamlpetrhivoadtse,withlive It’sclearthatbusinessescanreapsignificant
To read further please visit
ncehtawt ocornkswistietnhtalychoomicinegoufpFtarsutmCposninesuctrvoerys. IPOVvePrNhaolpf otifocnustomers would prefer to chat to a peCrsLonOiUnDreTalO-tiCmLeOoUnlDin–e oEvnetrearphriosnee-call w(iHdaerraicscReesseatrochm);uwlthiaptl’semOorraec, liet’sCthloeucdhannel
dwatitahctehne theigrhse(set.cgu.,sthoommeresraetigsfiaocntiaondrating at a7lt3e%rn(aEtceonrseugltioancsy)). It’s so prolific that it’s now
unusMuUalLtToIs-eCeLwOebUsDite–s wEnittheoruptrlisve-chat options. widAeccaocrcdeinsgs toeaxpperltics,acthioatnbsothsoasretendot only the snimexutlsttaenpeuopufsrolymolnivOe crhaactlebuatnadreotheefruture of incfursatosmtreurcctoumremausnaicsaetirovni.cGea(rItanaeSr)h,as estimated ptlhaattfo85rm% oafscausteormveicrein(tPearacSti)oonrs swoiflltiwnvaorleve acshatsbeortvsibcye2(0S2a0a,Sm)epalnaitnfgotrhmesAI tool won’t be
going anywhere anytime soon. Evidence has
result in a 30% increase in conversions tha
chatorchatbots.Theconcernaroundthelatteris that chatbots are still evolving and therefore won’t be able to answer all customer queries, which could leave them frustrated.
whtotupld://ewvewnwbu.oyrfarocmle.ocnoem. /partners. n rewards by implementing these digital-first
communication tools, but they shouldn’t come at the expense of the more traditional solutions.
to online whether that’s via a support agent on live
https://wp.me/p2Q636-xEO
All businesses must be available on the phone
levels and customers are willing to buy from
a chatbot, implementing these solutions shouldn’t come at the expense of telephone communications. According to the Office of National Statistics, 90% of UK households have internet access, meaning 10% still don’t; how else will those people contact you?
We can’t ignore the fact that, whilst up-and- coming online communication solutions are seeing great results, telephony is still a hit with customers. A Google study found that 61% of consumers get in touch with a business via phone when they’re ready to purchase. Additionally, for urgent queries, a phone call is undoubtedly the
These online communication methods, however, shouldn’t come at the expense of telephone communication. Hosted telephony will allow businesses to save money on this traditional solution, thanks to the eradication of capex costs and built-in disaster recovery. Digital transformation, the use of technology to improve processes, customer experience and ultimately profitabilityK, isoachmievlabolegin so many ways.
for customers wVho have urgent queries or for
C DS
those who still prefer phone calls. However, many
businesses are operating on outdated telephony
systems, still dependent on ISDN despite its
unreliability and the news that it will be retired in
2025. In response to the ISDN deadline, a number of businesses are making the move to hosted telephony. BY
By adopting a mix of traditional and modern
For the uninitiated, hosted telephony is a cloud-based phone solution which eliminates the need for telephone system hardware. One of its key benefits is lower costs due to no capex and no maintenance costs thanks to built-in disaster
. Geolocaon
communication tools, and particularly using
uccessfully
saving mVonIPe,yArnatlhoegr, athndanDignictarel asing outgoings. Recording
HOKE
• Zetron: Max Disptach/Acom
Demand ReScoarndSionugrce Catalyst (https://
. www.scansourcecatalyst.com/) Unique or Mul-site
Architecture Advance
Web Search and Playback
• Avtec: Scout/Vpgate
• Telex: C-soft/IP223/IP225
the surrou.nding environment, specific industry Intuive and Flexible
navigating these technologies, but at the end
• Airbus: Vesta
of th•eIndtarya,dthoe-Wcuesto: mViepre’srsatisfaction with the
needs, or rUesgeurlIanttoerryfahcuerdles they’ll need to jump . and Much More !
• Avaya
through? While customers may say they need a particular product or service, work with them to find the right solution for their specific industry
complete UC experience is the only measure of
• Pantel Mitel SRC
success that matters. The following steps keep the
• Many more
focus of deploying UC systems on the end users,
. Real Time Stascs
cloud-based phone systems, business can respon
DashboardLines
to custo.mLisetresnqinugicker and more efficiently whilst
.
mitigate these factors, the installation of sound paneling, sun shades or other room modification might be necessary to get the most out of the UC technology you are providing. In addition to the physical space, the company culture should be considered, particularly given remote teleworkin employees have different needs than locally working employees – for both audio and video considerations.
Take time to test: Make time to use all the systems once installed in the office, before the customer or their employees. Nothing is
YOUR PUBLIC SAFETY
RECORDING & COMMUNICATIONS
Systems
PROVIDER
.
• Kenwood: NextEdge
• Motorola: Astro 25/MCC 7500
by Ansley Hoke, Vice President,
Connuous or On
Start with customer needs: Talk to your customers - what do th8e7y r7eal2ly2ne5ed-9? I9s i8t 8 as simple as staying connected and boosting productivity, or are there other considerations, such as long-term growth goals, concerns with
Analyze the environment: The office structure
collaboration space is non-functional on day one. wwAwfte.rktoestminguistceoml.pcleotedm, consider a staged roll-
is justasleimsp@ortkanot ams thue teechln.oclogmy in use.
Whether it be echoes in conference rooms, loud
out of the UC system to a small number of users
HOKE continuesonpage 7 ››
Copyright Komutel 2018
open office layouts, or bright windows, the office space can present significant challenges. To
shown that, when utilised effectively, chatb
Global enterprises
d
n
s g
ther communications. What’s more, 61% of cus mers
benefit from direct
ot
would actively choose to interact with a ch
network access to
6 Steps for S
cloud data
UDeploying UC one-stop shop for Oracle customers
The Oracle Cloud Marketplace is a
seeking trusted business applications and servnicifieepdrcovmidmeurns,icoafftioenrisn(gUC)
unique bmuasninuefascstusroelrusthioavnesm, iandcelutrdeimngendous
nesthaptroegxrtesnsdinOthreaclalsetCdelocaude,developing o
Atpecphlincoaltoigoyntsh.aOt hrealcplsebCulsoinuedssiesstshtaey more incdonunsetcryte’ds bthraonaedvesr.tHaonwdemveor,sUt cCosmysptelemtse poucbclaicsiocnloaullyd,fadlleslihvoerrtiingperanctteicrep,rniosteb-ecause gorfatdhe stecrhvnicoelosgay,tbeuvtebreycaleuvseol of tfhtehaepcplrouacdh, teincshtanlolaltoiognyasntdacsukpipnocrltusdtirnatgegPya.aS,IaaS andThSeaUaSC.market provides a dizzying array of
products, all with different specifications and capabilities. Many resellers are well-versed in
while building loyal customers in the process.
and work culture.
more frustrating than finding out a brand-new
Even Better Together.
A powerful combination of industry-leading audio and video conferencing technology makes remote collaboration easier and more natural than ever before.
CS-700 Video Sound BarTM
ots no to atb
uc.yamaha.com