Page 7 - Telecom Reseller September-October 2019

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PAGE 23
By Pat Patters
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PAGE 15
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PATTERS
emand for cloud services co surge, driven by corporatio
By Pat Patterson, Director of
ud? No surprise, analysts
O
Management at 128 Technology (www.128technology.com)
N
hen people needed to
communication technologies evolved, these
Services for Avaya
predict security products and clo
meetings were complimented by remote
security services will be a nearly $
discussions using tools such as desk phones
by 2019. ud services continues to
and email.
Collaboration tools over the past
With recent high profile cyber- by corporations interested
few years havecocmompeatnoiethselifkoereSfronyt and U.S. gov xibility and scalability. But
of interpersonaaglecnocmiems,ucnliocautdiosne. curity is in shar
Employees in the modern workforce
and U.S. government
As we said in August, the C-sui
ducts anredgculoarulyd-cboamsmedunicate using platforms
cloud’s flexible OpEx model (ofte
be a neliakrelySl$ac9kb, Aillsiaonna,mPoadrkioe,tTrello,
a subscription-based cloud servic
Flowdock and Flock. Virtual meetings
totally grasp the implications of a
using WebEx, GoToMeeting, Google
profile cyber-attacks at
Hangouts, Skycploeu, Zdo. oThmiasncdanFulzeeadhatvoe well-found
become commonplace. Businesses are
well-founded) fears about the sec rity is in sharp focus.
increasingly relying on software-as-a-
solution. As a result, many large c ust, theseCr-vsicueitaeplpilkiceastitohnes such as Office365,
investing in the private cloud, whi
Salesforce, Box, Drive and Dropbox. And
x model (often deployed as
use of the public cloud.
most businesses are starting to utilize AWS,
d cloud service) but may not
Azure and GoogAlecCcoloruddi.ng to one estimate, co
lications of adopting the
Digital voicme aosrseisthanatns a1n,0d0a0ugemepnltoeydees use a
to well-founded (and not so
reality will soon be finding their way into
of 1,154 cloud-based services, “ra about ththeeswecourkrpitlaycoe,fascwloelul.dContemporary
many luanrigfieedcocmompmanuineiscatrieons (UC)P,AinTcTlEuRdiSnOgN continu gigantic, shared, real-time electronic
ate cloud, while slowing their
ud.
whiteboards; hi-def video conferencing; online, cloud-based collaboration
estimate, companies with
ployees use an average
act Center:
You
PCI Complianc
applications and online document sharing
have become essential for businesses to
serviceosp,e“rraaten.gNinetgwforokmuptime and superior
the Contact Ce
connections are a must for any UC to
Don’t Let Your
RSON continues on page 21 ››
keep functioning and for employees to
contribute effectively and efficiently.
Unplanned downtime can cost businesses
pliance in
B
e
F
millions of dollars. Aberdeen Research
says that unpl
ann
ed d
ow
nti
me
c
an
cost
a company as much as $260,000 an hour,
r
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ge
a
n
dd
ata
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l
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e
ensures superior quality of experience.
SD-WAN solutions use large tunnel overheads to transport traffic. This
TraditionalT
MELENDEZ he PCI Security Standards C results in higher bandwidth costs and
it difficult to provide granular quality
(www.voice4net.com)
o
o
Complacency
while Gartner puts it at $300,000 an
hour. System downtime can lead to lost productivity, lost opportunities, brand
n
t
s
ama
(SD-WAN) is an attractive solution to keep
d
Software-defined Wide Area Networking
d into MELE UC solutions working flawlessly. SD-WAN
ency
leverages multiple connections to provide
near 100% uptime. The ability to switch
UC traffic between multiple connections
l
e
established strict guidelines
increases traffic congestion, leading to poor
Tunnethlsaotbafcucsceaptte cinreddiviitdcuarld paym flows by aggregating different types of
performance.
by Will Melendez,
Executive Vice Presidheonsttooff developments into motion
traffic into a single tunnel. This makes
Global Sales at Voicet4hNaettutilize contact centers—and c
for resellers of contact center solu
of service to individual flows within the
compliance mandates are rigorou
aggregated tunnel flow. Tunnels also require
y Standards Council has
compliance can be debilitating, an
backhauling traffic to hubs when there are
ct guidelines for companies
leniency being offered to violators
dit card payments, setting a
The extent of organizations that
Services for Av
VIEW
The Latest Podcasts
PAGE 15
Organizational Design Determines Telecom Management Success
PAGE 23
Nortel Notes Telecom
D
how secure is the clo predict security pro security services will by 2019.
With recent high companies like Sony agencies, cloud secu
As we said in Aug cloud’s flexible OpE a subscription-base totally grasp the imp cloud. This can lead well-founded) fears solution. As a result, investing in the priv use of the public clo
According to one more than 1,000 em of 1,154 cloud-based
PATTE
PCI Com the Cont Don’t Let Be Foole Complac
The PCI Securit established stri that accept cre host of development that utilize contact c
A new sound
standard
When talk matters
emand for clo surge, driven
in software fle
The Sennheiser SDW 5000 Series is a flexible range of wireless headsets offering users rich and natural sound, enhanced security and triple connectivity. The two- microphone noise-cancelling system
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co
in software flexibility and sc
mm
d
into
by Will Melend
Executive Vice
Global Sales at
(www.voice4n
6/19/19 9:36 AM
s into motion for industries
to PCI compliance is staggering.
enters—aRnITdEcSoHnMsUeKqHuEeRnJtElyE,continuesonpage 9
million businesses in the United S
0619_TCReseller_PrintAd_SDW5064.indd
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for resellers of contact center solutions. PCI
card-based payments, through on compliance mandates are rigorous, fees for non-
compliance can be debilitating, and there is little
subject to PCI DSS (Data Security
and voice communications, and a