Page 24 - Bauyer's Guide Q3 Q4 2015

24 Extra report on Avaya BUYER’S GUIDE

Avaya Call Management System (continued)

Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email

RMG Networks
IVS Enterprise Server
RMG Networks (formerly Symon Communications) provides visual performance reporting solutions Call Management RMG Connect
info@rmgnetworks.com
that manage the real-time collection, synthesis and delivery of key performance metrics to
System
LED Wallboards, flat-panel displays, desktops and mobile phones for the purpose of increasing
operational efficiency.
RMG Networks
Symon Enterprise Server RMG Networks (formerly Symon Communications) provides visual performance reporting solutions Call Management RMG Connect
info@rmgnetworks.com
(SES)
that manage the real-time collection, synthesis and delivery of key performance metrics to
System
LED Wallboards, flat-panel displays, desktops and mobile phones for the purpose of increasing
operational efficiency.
Spectrum Corporation
neXorce
The neXorce software solution is a powerful real-time collection and delivery system for the contact Call Management Dan Boehm
dan@specorp.com
center. Display empowering data and impact daily operations through LCD Screens, Wallboards, System
Desktops, dashboards.

Symmetrics
Symmetrics Contact Center A complete business intelligence solution for reporting and analysis of all contact center data, with Call Management Richard McElroy
richardm@symmetrics.com
Reporting Suite
customizable reports, scorecards and dashboards for real-time, historical, and call-detail analysis.
System
Teleopti AB
Teleopti WFM Real Time "Teleopti WFM is a Workforce Management Solution that interoperates with Avaya Call Management Call Management Teleopti
info@teleopti.com
Adherence
System using the Generic Real-Time Adherence (RTA) package to access real-time data for agent and System
queue statistics
Teleopti AB
Teleopti WFM with ODBF
Teleopti WFM is a Workforce Management solution that interoperates with Avaya Call Management Call Management Teleopti
info@teleopti.com
System using an ODBC connection to access the Call Management System database.
System
VPI (VoicePrint VPI EMPOWER Suite (Call VPI EMPOWER is a contact center workforce optimization software suite that integrates call recording, Call Management VPI Sales Support
Info@VPI-Corp.com
International)
Recording and Quality quality assurance, interaction analytics, performance management, eLearning and intelligent virtual System
Monitoring, Performance call agents to help rapidly identify and solve critical operational and customer experience issues.
Module, Real-time
Performance Reporting)

Avaya Infrastructure

Description
Avaya Platform
Contact
Contact email
Company Solution/Service name
Tone Software ReliaTel Global Voice Monitoring Real-time SNMP monitoring and alarm management for Modular Messaging device health and connectivity. Infrastructure
Paul Wiggins
tw@tonesoft.com
Corporation
Solution (MM)
Complete QoS and performance management of the entire Avaya environment across VoIP, UC servers,
gateways, network components.

Avaya Phones-Endpoints

Description
Avaya Platform
Contact
Contact email
Company
Solution/Service name
CI (formerly Computer IPP ( IP Phone Pager - Requires Internal paging communication by voice or text messaging via your IP Phone. If message is an emergency, it Phones/Endpoints
CI Sales Group
sales@instruments.com
Instruments)
1400-IPPRTU)
can be sent in “barge-in” mode, interrupting any off-hook conversation by temporarily putting the recipients
call on hold.
For offices & call centers of all sizes & personnel capacity. Premium quality, the latest technology, and Phones/Endpoints
Chris King
chris.king@corpteluk.com
Corpteluk
Electron Headsets
very affordable.
FELITRON
Felitron Epko Voice Guide, The Epko line of headsets bring technological innovation and a new concept in professional Phones/Endpoints
Leonardo Fioretti
leonardo.fioretti@felitron.com.br
Epko Compact and Epko headsets: durability, comfort, design and superior acoustic performance in a series created especially
Noise Cancelling Direct QD for call centers and demanding professionals.
Headsets with QD-RJ9 Cord or
USB Cable

GIS offers Hosted Video Service that is based on Avaya Scopia®
Phones/Endpoints
Werner Richter
werner.richter@gisolutions.com
Global Interactive GIS Hosted Video
Solutions, LLC
Conferencing as a Service
(VaaS) powered by Avaya
Jabra
Jabra BIZM 2400 Headsets
A Professional series headset offering a comfortable fit, a variety of wearing styles and the latest in Phones/Endpoints
Bill Orlansky
borlansky@jabra.com
noise cancellation technology. Available in mono or duo wearing styles, RJ-9 or USB connectivity
A professional wireless bluetooth headset series. Lets you take calls from your desk phone, VoIP Phones/Endpoints
Bill Orlansky
borlansky@jabra.com
Jabra
Jabra Motion Office
softphone, mobile phones and tablet. Use in your offcie or on the road.

Jabra
GN2100 Series corded Award-winning headset series for business and contact center professionals using traditional desk Phones/Endpoints
Bill Orlansky
borlansky@jabra.com
headset
telephony. Available in a wide range of wearing styles.
Contact center headset that is built to last. Light-weight yet durable construction with a professional Phones/Endpoints
Bill Orlansky
borlansky@jabra.com
Jabra
Jabra BIZM 2300 Headsets
design, and built to be comfortable all day long. 360˚ degree break proof boom and Kevlar-reinforced
cord, the Jabra BIZ 2300 is built with the agent in mind. Available in mono or duo wearing styles, RJ-9
or USB connectivity.
Jabra
Jabra PROM 9400 Series
Dect wireless headsets enable employees to take calls from mobile phones, deskphones and Phones/Endpoints
Bill Orlansky
borlansky@jabra.com
softphones. Available in a variety of wearing styles and models

Designed for call centers and phone-intensive offices, the LINK 850 ensures a safe call volume for Phones/Endpoints
Bill Orlansky
borlansky@jabra.com
Jabra
Jabra LINKM 850 Audio
your employees and enhances audio performance in even the noisiest of environments.
Processor
Jabra
Jabra PROM 900 Series Entry level wireless headsets available in both single and dual connectivity to deskphone and/or Phones/Endpoints
Bill Orlansky
borlansky@jabra.com
wireless headsets
mobile phone
Jabra PC Suite provides integrated call control with the full range Jabra USB corded and wireless Phones/Endpoints
Bill Orlansky
borlansky@jabra.com
Jabra
Jabra PC Suite
headsets when used with Avaya one-X® Communicator and Avaya one-X® Agent.

Jabra
Jabra EvolveM 80
Premium stereo sound experience USB headset with active noise cancellation and large around-the- Phones/Endpoints
Bill Orlansky
borlansky@jabra.com
ear cups designed to eliminate all outside noise. Ideal for today's noisy office environments. Also
incorporates 3.5mm jack for connecting to your smart phone or tablet.
USB headset for that easily integrates with your PC for UC applications. Available in mono or stereo Phones/Endpoints
Bill Orlansky
borlansky@jabra.com
Jabra
Jabra EvolveM 20/30
wearing styles.
Jabra
Jabra EvolveM 65
Wireless Bluetooth headset includes Jabra LinkM 360 USB adapter. Easily connect to your PC, Phones/Endpoints
Bill Orlansky
borlansky@jabra.com
smartphone or tablet. Premium noise cancellation and noise cancelling microphone.

With clear audio, true wideband sound quality, 360 degree coverage and compact portable design, Phones/Endpoints
Bill Orlansky
borlansky@jabra.com
Jabra
JABRA SPEAKM 510
the Jabra SPEAK 510 USB/Bluetooth Speakerphone is the perfect integrated solution for Avaya one-X®
Communicator, one-X® Agent, Scopia® and 9641G Deskphone.
Jabra
Jabra SPEAKM 410
With clear audio, true wideband sound quality, 360 degree coverage, integrated call control and Phones/Endpoints
Bill Orlansky
borlansky@jabra.com
compact portable design, the Jabra SPEAK 410 USB Speakerphone is the perfect solution for Avaya
one-X® Communicator, one-X® Agent and Avaya Scopia®.