Page 22 - Bauyer's Guide Q3 Q4 2015

22 Extra report on Avaya BUYER’S GUIDE

Avaya IP Ofice (continued)

Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email
application."
Avaya IP Office
Sales
sales@ximasoftware.
com

XO Communications
XO Communications SIP Trunk XO SIP Service unifies voice, data and Internet services over an IP connection, leveraging your existing Avaya IP Office
XO Sales at 855- http://www.xo.com/forms/request-
Service
IP-PBX. It’s an ideal converged solution for a single location business with 10 or more phone lines.
339-4417
quote/
Zebra Technologies Symbol Workforce Connect SIP -based voice client that empowers qualified Zebra mobile computers with comprehensive Avaya IP Office
Tim Loewenstein
timlo@zebra.com
Corporation
Voice Client
deskphone functionality.

Avaya IP Ofice Contact Center

Description
Avaya Platform
Contact
Contact email
Company
Solution/Service name

Heywire, Inc.
LiveText
HeyWire LiveText Agent is revolutionizing customer experience and contact center productivity by enabling Avaya IP Office Contact Jared Long
jared@heywire.com
mobile consumers to easily text with businesses. Text enable your existing 1-800 or business landline Center
number to begin engaging your customers in one-on-one conversations.
Advanced, high performance WFO solution, combining Engage Record call recording, screen capture, Avaya IP Office TelStrat
sales@telstrat.com
TelStrat
Engage Record Contact Center
agent evaluation/coaching/e-learning, speech/desktop analytics, and workforce management. Contact Center
Suite
Provides a total contact center solution for SMB, enterprise, & cloud.

Avaya IQ
Description
Avaya Platform
Contact
Contact email
Company
Solution/Service name

RMG Networks
IVS Enterprise Server
RMG Networks (formerly Symon Communications) provides visual performance reporting solutions that Avaya IQ
RMG Connect
info@rmgnetworks.com
manage the real-time collection, synthesis and delivery of key performance metrics to LED Wallboards, flat-
panel displays, desktops and mobile phones for the purpose of increasing operational efficiency.
RMG Networks (formerly Symon Communications) provides visual performance reporting solutions Avaya IQ
RMG Connect
info@rmgnetworks.com
RMG Networks
Symon Enterprise Server
that manage the real-time collection, synthesis and delivery of key performance metrics to
(SES)
LED Wallboards, flat-panel displays, desktops and mobile phones for the purpose of increasing
operational efficiency.
Spectrum Corporation
neXorce
The neXorce software solution is a powerful real-time collection and delivery system for the contact Avaya IQ
Dan Boehm
dan@specorp.com
center. Display empowering data and impact daily operations through LCD Screens, Wallboards,
Desktops, dashboards.

Avaya Networking

Description
Avaya Platform
Contact
Contact email
Company Solution/Service name
Ascom (Sweden) AB
Ascom i62
Ascom i62 VoWiFi handsets combine wireless telephony and enhanced text messaging in a rugged, light Avaya Networking
Gert Wallin
gert.wallin@ascom.com
weight, easy to use device. The Ascom i62 operates on WiFi networks with Avaya WLAN 9100 Access points.

Avaya Proactive Contact

Description
Avaya Platform
Contact
Contact email
Company
Solution/Service name
CallScripter t/a IPPLus CallScripter
CallScripter is a contact center scripting solution which enables non-technical personnel to build dynamic Avaya Proactive Contact Wil Sokanovic/
wil.sokanovic@cken@callscripter.com
LTD
and customizable scripts to guide agents through complex customer interactions using screen pops and / Proactive Outreach
conversational prompts, enabling them to reach the optimum outcome. Agents are empowered, compliance Manager
enforced and AHT reduced.
Innovation in Workforce Optimization; including streamlined agent evaluation tools, modern coaching Avaya Proactive Brad Odom
brad.odom@cxmrecord.com
CXM
CXM Workforce Optimization
practices through an integrated communication layer, speech analytics, and the most feature rich Contact / Proactive Suite
workforce management solution on the market. cxmrecord.com
Outreach Manager

Dialogic Corporation
Dialogic® ControlSwitchM The Dialogic® ControlSwitchM System meets the needs of both network operators and enterprises Avaya Proactive James Rafferty
james.rafferty@dialogic.com
System
that require best-in-class connectivity between disparate IP and TDM networks. As a carrier-grade Contact / Proactive
softswitch, the ControlSwitchM System provides advanced functionality that encompasses session Outreach Manager
control, security, signaling and media interworking, and service enhancement for both voice and data
applications.
Desktop Connect Express helps businesses quickly deploy screen-pops and improve agent Avaya Proactive David Lafone- dward@geomant.com
Geomant Enterprise Desktop Connect Express
productivity. Almost any client application on the agent’s desktop can be integrated with minimal Contact / Proactive Ward
Solutions
effort.
Outreach Manager
Geomant Enterprise Desktop Connect Unified Unified Agent simplifies inbound, outbound and blended contact centre agents’ desktops with a Avaya Proactive David Lafone- dward@geomant.com
Solutions
Agent
CTI-enabled agent toolbar for all call tasks, increasing productivity and reducing staff training and Contact / Proactive Ward
induction costs.
Outreach Manager

synTelate Enterprise is a highly intuitive software solution for the call center advisor desktop that is Avaya Proactive Chris Oggelsby
Chriso@inisoft.co.uk
Inisoft Ltd
synTelate Enterprise Agent
fully integrated with the APC. Providing agent scripted screens for outbound, inbound and blended Contact / Proactive
calls. Enterprise is the Windows Client version of synTelate.
Outreach Manager
Inisoft Ltd
synTelate WebAgent / synTelate WebAgent / WebAgent Pro is a highly intuitive software solution for the call center advisor Avaya Proactive Chris Oggelsby
Chriso@inisoft.co.uk
WebAgent Pro
desktop that is fully integrated with the APC. Providing agent scripted screens for outbound and Contact / Proactive
inbound calls. WebAgent is the browser based version of synTelate.
Outreach Manager
NICE IEX Workforce Management is a work force management solution that provides forecasting and Avaya Proactive NICE
support.americas@nice.com
NICE Systems
NICE IEX WFM
monitoring of work for contact center agents.
Contact / Proactive
Outreach Manager

Soia knows

Avaya.

softel.com