Page 21 - Bauyer's Guide Q3 Q4 2015

Extra report on Avaya BUYER’S GUIDE 21

Avaya IP Ofice (continued)

Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email
Syn-Apps LLC
SA-Announce
SA-Announce notification software provides live paging, (scaling beyond Avaya’s standard paging Avaya IP Office
Syn-Apps Sales
sales@syn-apps.com
limitation), two-way intercom, scheduled announcements, emergency alerting, and more. Deliver
media-rich alerts to a variety of endpoints - including Avaya phones, mobile devices, third-party
endpoints, and more.

TDC Sverige AB
TDC Business Trunk
SIP Trunking solution
Avaya IP Office
Raymond raymond.liljegren@tdc.se
Liljegren
Telenor
Telenor IPT SIP Trunk Service
SIP Trunking solution
Avaya IP Office
Lars Krogh
lars.krogh@telenor.com
Telephonetics Inc.
Telephonetics Message/Music Telephonetics message utility provides customized music and messages for calls on hold in IP Office Avaya IP Office
Steve Maggs
smaggs@telephonetics.com
on Hold
systems.

Telephonetics Inc.
Telephonetics IP based audio Telephonetics message utility, coupled with its Web Services interface, allows on line delivery and Avaya IP Office
Steve Maggs
smaggs@telephonetics.com
services
management of professionally recorded voice prompts and messages for IP Office Voice Mail Pro
systems.
Telesoft
TS-Dialer
TS- Dialer (predictive) is combination of Computer Telephony Integration (CTI) platform that provides Avaya IP Office
Sujit Pillai
sujitgpillai@telesoft.in
call control and hardware PCI dialer used for outbound predicative dialling.
Telesur
Telesur SIP Trunk Service
SIP Trunking solution
Avaya IP Office
Robby Kalloe
robby.kalloe@telesur.sr
TelStrat
Engage Record Contact Center Advanced, high performance WFO solution, combining Engage Record call recording, screen capture, Avaya IP Office
TelStrat
sales@telstrat.com
Suite
agent evaluation/coaching/e-learning, speech/desktop analytics, and workforce management.
Provides a total contact center solution for SMB, enterprise, & cloud.

TELUS TELUS SIP Trunk Service
SIP Trunking solution
Avaya IP Office
Kevin Harder
kevin.harder@telus.com
Communications
ThinkTel ThinkTel SIP Trunking
ThinkTel Communications is Canada’s largest, most reliable SIP trunking provider, with exclusive Avaya IP Office
Jim Dawson, VP Jim.Dawson@thinktel.ca
communications
features such as: channel bursting, uControl self-serve customer portal, Surecall for disaster recovery, Sales
and flexible contract terms.
Tiger Communications
Tiger 2020 Pro
Tiger 2020 Pro is an open standards, web based solution enabling effective telephony network Avaya IP Office
Stephen stephne.mccallum@tigercomms.com
control, cost management and fraud detection and incorporates secure multi-user access, language, McCallum
www.tigercomms.com
currency and country support.

Time Warner Cable
Time Warner Cable Business SIP Trunking solution
Avaya IP Office
Neal Barnes
neal.barnes@twcable.com
Class SIP Trunking Service
Tone Software ReliaTel Global Quality, Proactively monitors and manages entire Avaya IP Office ecosystem to ensure quality, performance, Avaya IP Office
Paul Wiggins
tw@tonesoft.com
Corporation
Performance, and Service and service levels. Includes quality and capacity reporting to help VoIP teams optimize their IP Office
Level Management
operations.
Tri-Line
TIM Enterprise
Advanced call logging with unique objects-based directory that places no limits on hierarchical width Avaya IP Office
Tri-Line Sales
sales@tri-line.com
or depth. Allows users to reconcile calls across 'on-net' routes, unlimited display boards. Fully-
integrated recording option.

Tri-Line
TIM Plus
TIM Plus specifically caters for mid-range SMEs wanting a single, unified management interface for Avaya IP Office
Tri-Line Sales
sales@tri-line.com
logging calls for up to five PBXs with unlimited display boards. Fully-integrated call recording option.
TSTT
TSTT SIP Trunking
SIP Trunking solution
Avaya IP Office
Jason Melville
jmelvil1@tstt.co.tt
TWTelecom
TW Telecom Managed SIP SIP Trunking solution
Avaya IP Office
Chuck Mahoney
charles.mahoney@twtelecom.com
Services

Valcom, Inc.
VE6023 Telephone Page Valcom’s Telephone Paging Server makes broadcasting page announcements to IP Telephones easy. Avaya IP Office
Dave Ellison
support@valcom.com
Server
Maximize communication coverage by utilizing existing Avaya telephones to receive emergency
announcements, general pages, severe weather information or everyday notifications.
Verizon Business
Verizon Business SIP Trunk SIP Trunking solution
Avaya IP Office
Tim Roberts
tim.roberts@verizon.com
Services (IP SIP Trunk Service
and IP Contact Center VoIP
Inbound)
Vodafone GmbH Vodafone SIP Trunk Service
SIP Trunking solution Avaya IP Office Marco Di Falco marco.difalco2@vodafone.com

Vodafone Libertel B.V.
Vodafone NL SIP Trunk Service
SIP Trunking solution
Avaya IP Office
Hashim Zeid
hashim.zeid@vodafone.com
Vodafone UK Ltd
Vodafone UK SIP Trunk SIP Trunking solution
Avaya IP Office
David Mackenzie
david.mackenzie@vodafone.com
Service
Windstream Windstream SIP Trunking
SIP Trunking solution
Avaya IP Office
Boyd Kamer
boyd.kamer@windstream.com
Communications Inc.

Xima Software
Chronicall Realtime
Realtime finally provides all IP Office customers with clear, precise, and accurate real time information in Avaya IP Office
Sales
sales@ximasoftware.com
'Real Time', no delays, no refresh rates, etc... Supervisors can easily monitor and see how their Groups and
Agents are performing, and complete with wallboards (‘Call Center Canvas’) for display in the call center.
Xima Software
Chronicall
Revolutionary Web Based Call Historical and Reporting Interface, Chronicall provides a true 'Cradle to Avaya IP Office
Sales
sales@ximasoftware.com
Grave' web interface, and over 80 Standard Reports. Ease of Use and Installation makes Chronicall a
must have on every IP Office.
Xima Software
Chronicall Recording Library
The ability to easily record calls, find and search for recordings, make copies, and email recordings Avaya IP Office
Sales
sales@ximasoftware.com
to anyone in the world all from the simple to use web interface of Chronicall's Cradle to Grave is a
perfect software 'add-on' module for customers needing to capture recorded calls.

Xima Software
Chronicall Agent Dashboard
"Xima Chronicall is a call reporting application, and the Realtime Module is an optional module that
provides real-time user status. The real-time user status can be accessed via the Chronicall web-
based interface or via the optional Chronicall Agent Dashboard client

Soia knows

Avaya.

softel.com