Page 19 - Bauyer's Guide Q3 Q4 2015

Extra report on Avaya BUYER’S GUIDE 19

Avaya IP Ofice (continued)

Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email
Deutsche Telefon Deutsche Telefon SIP Trunk SIP Trunking solution
Ulrich Petry
ulrich.petry@deutsche-telefon.de
Avaya IP
Office
Standard AG
Service

DuVoice
DuVoice EAS 5.2.0
DuVoice EAS software utilizes Avaya’s proprietary IP Office monitors outbound call traffic on IP Office Avaya IP Office
Jamie Elenbaas / sales@duvoice.com
and identifies all calls made to 911 in real time. Any calls to 911 trigger a series of immediate alarms.
Jon Dulude
DuVoice
DV2000
DV2000 / DV4 is the solution for residential healthcare and hotel/motel messaging, PMS Jamie Elenbaas / sales@duvocie.com
Avaya IP
Office
Telemanagement, automated attendant, and hosted call accounting on IP Office and Communication Jon Dulude
Manager. InnDesk provides web based guest administration.
dvsAnalytics
EncoreM
Encore’s interaction recording and quality management suite, including its Avaya IP Office integration, Avaya IP Office
dvsAnalytics marketing@dvsAnalytics.com
provides a “best in class” solution that helps businesses maintain compliance, minimize liability, and Marketing
improve performance.

EarthLink
Earthlink SIP Trunk Service
SIP Trunking solution
Srikanth sgomattam@corp.earthlink.com
Avaya IP
Office
Gomattam
Eastcom Systems TelCAAP - Telephone Call TelCAAP is an industry leading web-centric call accounting solution designed to ensure full PABX Avaya IP Office
JEYASANKAR shankar@eastcom-systems.com
Pte Ltd
Accounting & Auditing telecom lifecycle management.
CHANDRABALAN
Package
Eircom
Eircom SIP Voice
SIP Trunking solution
Colin Gallagher
CAGallagher@eircom.ie
Avaya IP
Office
Enghouse Interactive Quality Management Suite
The Quality Management Suite offers companies of all sizes access to enterprise-ready IP call Avaya IP Office
Anthony info.ei@enghouse.com
(fka Datapulse)
recording and monitoring software at a fraction of the price.
Stephenson

Enghouse Interactive Communications Portal
An open, standards-based platform with integrated application development and management Anthony info.ei@enghouse.com
IP Office
(fka Datapulse)
components that significantly reduce the time, cost and complexity of deploying voice and IP Stephenson
communications solutions.
ESTOS GmbH
ProCall Enterprise
ProCall Enterprise is a UC & CTI application providing presence, IM and Federation (SIP SIMPLE & Avaya IP Office
Eric Kirchner
eric.kirchner@estos.de
XMPP) to improve company-wide collaboration. It perfectly integrates with existing contact data
sources and business apps eg ERP/CRM systems.
Etisalat Contact Centre
SIP Trunk
SIP Trunking solution
Munawar mnalakath@etisalat.ae
Avaya IP
Office
Nalakath

FCS Computer Systems WinExpress
FCS WinExpress provides an all-in-one solution for hotel voicemail, call accounting, autowakeup and Avaya IP Office
Barbara King
barbara.king@planet1world.com
Sdn Bhd
minibar inventory management targetted at hotels under 200 rooms.
Fibrenoire inc
Fibrenoire SIP Trunk Service
SIP Trunking solution
Christophe cdurieux@fibrenoire.ca
Avaya IP
Office
Durieux
Fusion
Fusion SIP Trunking
Fusion SIP Trunking enables businesses of all sizes to save over traditional services by providing Avaya IP Office
Michael Salerno
msalerno@fusionconnect.com
flexible pricing and low calling rates. Experience optimal performance with our voice-optimized
network designed for maximum reliability, availability, security, and quality of service. Full range of
business continuity, redundancy and call bursting options available for maximum performance and
scalability.

Genesis Systems
GenAlert
GenAlert is a centralized, web & client based real-time on-site emergency notification solution. In Nathan Mennear
nathan@buygenesis.com
Avaya IP
Office
the event of a 9-1-1 call or other emergency event, GenAlert provides screen pop-ups, emails, SMS
Text and can trigger third party alerting devices. GenAlert provides telephone user details, including
location information, in these customizable alerts.
GFI USA Inc
GFI FaxMaker
GFI FaxMaker is a leading network fax server software solution for SMBs that makes sending and Avaya IP Office
Kevin Hodak
khodak@gfi.com
receiving faxes an efficient, simple and cost-effective process.
Group of Gold Line Group of Gold Line SIP Trunk SIP Trunking solution
Essie Nouraee
enouraee@groupofgl.com
Avaya IP
Office
Inc.
Service

GT2F
GT-HOSP
GT-HOSP is a complete and easy to use CALL ACCOUNTING solution for hopistality and businesses Avaya IP Office
Franck SAINT- contact@gt2f.com
sectors . Multi user Full web access and friendly user interface to manage your PBX. Contains DDI ETIENNE
allocation, checkin/Checkout,prepayment, cost control, PMS integration
IPC Systems, Inc.
Unigy
Unigy is a single, unified trading communications and applications platform for trading organizations Bruce Bolcer
bruce.bolcer@ipc.com
Avaya IP
Office
of all sizes.
IR
Prognosis
Real time insight to service-level achievement, service availability, performance and voice quality for Avaya IP Office
General Enquiries
info.usa@ir.com
SP’s customers complete ecosystems including Avaya IP Office infrastructures.

KnoahSoft
KnoahSoft Harmony
Workforce optimization solutions for Avaya Aura, and Avaya IP Office including Call & Screen recording, KnoahSoft Sales
sales@knoahsoft.com
Avaya IP
Office
Quality & Performance management, Coaching, eLearning, Speech Analytics, Post-call Survey and
Workforce Management tools.
Komutel Inc.
Komand & SITM Komand (cloud) & SIT (on-premise) Console for Healthcare, Public Safety, Education, Government Avaya IP Office
Michel Lacasse
michel.lacasse@komutel.com
(Solution for Integrated and Enterprise. Plug-in design delivers enhanced call handling and a wide range of business specific
Telecommunications)
options in a single user-friendly GUI so that it can be fully verticalized or simply generic.
Komutel Inc.
Kontact (formerly CCS)
Kontact is a flexible multimedia (including social networks Twitter & Facebook) contact center Michel Lacasse
michel.lacasse@komutel.com
Avaya IP
Office
application supporting an unlimited number of agents and queues. Kontact delivers intelligent call
routing, agent mobility and management reporting through flexible, user friendly configuration.

KPN
VaMo1 SIP Service
SIP Trunking solution
Avaya IP Office
Bjorn Borger
bjorn.borger@kpn.com
Level 3 Level 3 SIP Voice services
Level 3 SIP services offer mature solutions backed by deep IP telephony experience, giving you Michael Robles
mike.robles@level3.com
Avaya IP
Office
Communications
confidence in your migration and integration efforts. Build your enterprise communication foundation
with a trusted partner.
Libatel
SharpDial
SharpDial is a Call Accounting solution that tracks and analyzes the raw call data transforming it Avaya IP Office
Stéphanie Farat
sfarhat@libatel.com
into meaningful and powerful reports to help your business obtain a clear picture of how your
communication solution is being used.

LiveSentinel
miAlert Video Door Intercom
Enables customers to see who is at the door. The device makes a voice and video call and allows the Kevin Moroz
kmoroz@livesentinel.com
Avaya IP
Office
customer to enter a code to open the door.
Metropolis OfficeWatch Call Reporting for Easy-to-use, intuitive call reporting software helps small to mid-sized businesses quickly create Avaya IP Office
Sales
sales2015@metropolis.com
Technologies, Inc.
Business
reports, analyze trunk usage & receive critical alerts based on call data.
MTS Allstream
MTS Allstream SIP Trunk Allstream’s high-performance network delivers secure, dependable business communications from Mirna Ajanovic
mirna.ajanovic@mtsallstream.com
Avaya IP
Office
Service
coast to coast in Canada. Our 30,000 km fibre-optic backbone combines advanced IP connectivity,
digital switching, Ethernet-featured services and the latest security technologies