Page 15 - Telecom Reseller January February 2018

January/February 2018
Teleopti leads Cloud WFM space...continued from page 13
partner for Microso Azure and the sizeable, and ever-growing, o ering of Teleopti WFM Cloud on Azure means that Teleopti is now a Microso Gold Co-Sell Partner.
e co-sell status entails Teleopti building
its sales network with Microso to enable the Microso sales team to sell Teleopti WFM Cloud as part of their contact center projects. Teleopti
is consequently now working within Microso ’s ecosystem as this collaboration is further solidi ed and joint sales ventures multiply.
Annica Wallenbro Stojcevski, Business Group Lead – Cloud & Enterprise at Microso said, “We are excited for the outcomes this strengthened partnership will enable for our customers. Azure is a platform which opens up for new opportunities. anks to partners, such as Teleopti, we can
o er brilliant solutions through Azure that helps companies be more productive, innovative and more pro table.”
Teleopti’s Cloud growth is entwined with its international expansion, especially in North America, and leading industry analysts have
found that Teleopti has grown at a rate faster than the rest of the industry, moving up two positions for market-share ownership in 2017 reports. Highlighting the parallel journey of Teleopti’s expansion and Cloud leadership, 80% of Teleopti’s new business in the last two years has been via Cloud contracts and almost 100,000 contact center agents are now planned for via Teleopti WFM Cloud on Microso Azure. Teleopti’s focus on Cloud deployment in the last decade is led by an understanding of customers’ need to focus more on their customer-satisfaction and employee- engagement strategies, and less on IT maintenance.
Being an early adopter of Microso ’s Azure services, as the Azure infrastructure has grown, so too has Teleopti’s Azure usage and the functionality of its Cloud suite. Realizing the IT needs of the contact center industry and the support o ered by the Azure platform, Teleopti has developed and enhanced its Cloud o ering to be the best-of-breed WFM Cloud solution on the market.
Teleopti o ers the full functionality of its WFM suite to Cloud contact center customers. ere is no compromise made to support Cloud services, with functionality being identical whether deployed on-premise or on Azure. Contact centers can use Teleopti WFM to e ectively forecast, schedule
and monitor customer service operations, as well as dynamically adapt to changing situations. is ensures that business needs can be optimized through a balance of personnel, demand and customer service levels. Teleopti WFM is known and respected for a modern approach to WFM, with a wide range of tools and capabilities
to positively empower employees across the organization, resulting in optimized operations and engaged customers. Industry analysts have found that Teleopti customers are 23% more e cient, generating a fantastic ROI for customers.
“Teleopti has a long history of working with Microso , and over the last six years we have collaborated to provide contact centers with
the most e cient yet extensive WFM planning possibilities over Azure,” commented Olle Düring, CEO of Teleopti. “Contact centers need to be able to focus on business and customer needs ahead of IT headaches, Microso and Teleopti’s WFM Cloud o ering ensures that companies can prioritize accordingly. e aim is to always support our customers growth and vision, and Cloud services o er the optimal way to achieve this.”
More at www.teleopti.com and www.microso . com. n
877.478.6471
Telecom Reseller 15 PlanetOne Joins the
Explore Programmable Numbers
AT&T Alliance Channel
Zee Hussain, channel chief, AT&T Partner Solutions to keynote PlanetOne Tech Tour event in Daytona Beach, Fla. on Feb. 12
SCOTTSDALE, AZ - PlanetOne Communications has announced it is joining the AT&T* Alliance Channel. As a member of the AT&T Alliance Channel, PlanetOne is now able to o er a full suite of integrated AT&T Business solutions, including fast, highly-secure connectivity through its channel partners.
“ e New Year is o to a great start with several big deals closing and new relationships brewing including the addition of AT&T
to our Preferred Provider portfolio, which
o ers a growing array of the industry’s most relevant brands in the business around cloud, collaboration, connectivity, data center, mobility and networking solutions,” said Jonathan Hartman, vice president of sales, PlanetOne. “We are red up and ready for another record year. Together with our channel partners, we have secured an incredible pipeline of opportunity that is growing each and every day.”
e AT&T Alliance Channel o ers a simple and cohesive sales experience, allowing PlanetOne to stay focused on helping its channel partners and their customers transform their businesses. “We’re delighted to welcome PlanetOne to the AT&T Alliance Channel,”
said Kevin Leonard, vice president, Alternate Channels, AT&T Business. “We recently introduced major enhancements in our program to attract channel partners like PlanetOne. We
look forward to collaborating to win together.” To kick o the relationship, Zee Hussain, channel chief, AT&T Partner Solutions, is set
to headline the rst of several PlanetOne Tech Tours taking place across the U.S., starting with Daytona Beach, Fla. on Feb. 12. Registration is now open for PlanetOne partners and prospects. Additional 2018 PlanetOne Tech
TOUR DATES INCLUDE:
March 14-15
Scottsdale, Ariz. at Spring Training
April 16-17
Las Vegas at the Channel Partners Event
May 15-16
Laguna Beach, Calif. at e Surf & Sand Resort
June 13-14
New York City at Yankee Stadium
September 6
Newport Beach, Calif. on the Eternity Yacht
November 14-15
Year End Event in Scottsdale, Ariz.
To learn more, visit www.planetone.net.
*AT&T products and services are provided or o ered by subsidiaries and a liates of AT&T Inc. under the AT&T brand and not by AT&T Inc. n
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